Buy Prescription Glasses Online at Affordable Prices

Juga Time: 2017-01-08 16:34

Q: Hi- I'm trying to enter my prescription and telling me to enter my Axi. My RX does not have a axi. Even when I click on the button it's not letting me open it . What should I do?

A: Do you have CYL on your prescription?

TinaLacy Time: 2017-01-08 16:24

Q: Hi I ordered some glasses early this morning and haven't gotten any email confirmation. Do you have my order? My order number is 2170108064055 Thanks. Tina

A: Yes, we checked and found your order, please take it easy.

KateFergusson Time: 2017-01-08 14:06

Q: How do I delete my account?

A: We have deleted your account, please take it easy, have a good day.

GLENNISGARDNER Time: 2017-01-08 12:45

Q: Hello can you please tell me why my order is still showing non shipped and no send for delivery time. Order #2170103130143

A: Your order has been dispatched to process. After it finished, we will ship it to you as quickly as possible.

HelenBoyan Time: 2017-01-08 03:25

Q: Can you buy just the frames?

A: Yes, please choose your desired frame, then select lens \"Fashion\"\"Frame Only\" step by step.

SunshineCox Time: 2017-01-08 02:38

Q: Hello i havent got a response back from u.... This is my 3rd time reaching out. You ask for my order number which is 81612312341253. I just want to know when will my order process so i can track where my glasses are

A: Your order has been dispatched to process. After it finished, we will ship it to you as quickly as possible.

CelesseWright Time: 2017-01-07 21:25

Q: i was looking at my perscription and i noticed it was wrong.. it looks like the already shipped how can i stop and fix it?

A: We have emailed you for your problem, please check it.

ElizabethEspenlaub Time: 2017-01-07 14:07

Q: How can I track my order.

A: Your order has not been shipped out now. Also we would provide the tracking number and the website for check. You can also pay attention to status updates on our website.

MadelineAviles Time: 2017-01-07 13:27

Q: I want to make sure I have a full pair of glasses. Lens and frames how can i make sure its the way i want it ?

A: We checked your order 81701080527508 and found that you just purchased frame 2908 only. Please follow these steps to place orders. Please firstly click your desired frame web link, such as https://www.wherelight.com/wl.php/GetInfo-311.html to choose frame, press \"SELECT LENS\" button to choose \"Single vision\" \"Multifocal\" \"Bifocal\"\"Progressive\" lenses as your requirement, then fill your RX step by step. After you finished the payment, that is to say, you have ordered eyeglasses successfully on our website.

MadelineAviles Time: 2017-01-07 13:24

Q: The glasses i want say its on sale but regular price comes out when i put it in the cart , please help

A: I can\'t fully understand you, do you mean the second frame at $5 discounted?

ElizabethEspenlaub Time: 2017-01-07 13:05

Q: Has my order been processed yet.How long does it take.

A: Yes, your order has been dispatched to process. After it finished, we will ship it to you as quickly as possible.

NancyCalderwood Time: 2017-01-07 11:52

Q: How do I input bifocal? I can't get further than choosing glasses

A: Please firstly click your desired frame web link, such as https://www.wherelight.com/wl.php/GetInfo-311.html to choose frame, press \"SELECT LENS\" button to choose \"Single vision\" \"Multifocal\" \"Bifocal\"\"Progressive\" lenses as your requirement, then fill your RX step by step. After you finished the payment, that is to say, you have ordered eyeglasses successfully on our website.

DaleLew Time: 2017-01-07 11:31

Q: the site I'm ordering from is recording cost in $ dollars...is this Canadian dollars? i just noticed you were in UK.

A: It\'s U.S. dollar.

BrendaCox Time: 2017-01-07 07:58

Q: I don't have a PD value on my prescription so I can't complete my order. May I complete ordering without it?

A: We have emailed you for your problem, please check it.

EdenFife Time: 2017-01-07 07:35

Q: Hi! I would absolutely love to upload a photo of myself to see how the "fairytale" frames would look. Is this possible? I am in LOVE with them but I'm scared they may not flatter my face. Thank you.

A: There is a \"TRY ON\" at the bottom of the main pic of the frames. You can upload your photo to try it. Please feel free to contact us if you still have any questions.

KristineStone Time: 2017-01-07 07:22

Q: Can you please give me an update on my order? Order Id:81612110355329 2016-12-11

A: Sorry for the troubles.We apologize and regret to inform you that the post office always updates the tracking information slowly on the website. Once there are any tracking information updated, you may have received your package. If there are any delays in the shipment, please kindly understand.

CathyRowe Time: 2017-01-06 19:35

Q: Another question: I see at the top of your website page it says $5 for the second pair, which I did not get (I paid full price for my second pair). ???

A: The second frame at $5 discounted, it\'s only for the frames in the link, not for all the frames in our website, please click the link at the top of the home page to check it.

CathyRowe Time: 2017-01-06 19:32

Q: I ordered my glasses (2 pairs) on the first, and paid significantly more to ensure faster delivery. I was to have gotten them by the 8th - but I see they have not even shipped. Any idea when I will receive them?

A: Dear Cathy, Your order has been dispatched to process. After it finished, we will ship it to you as quickly as possible.Also we would change the order status with the tracking number after shipping out, thanks. Any other question, please feel free to contact us.

KatherineFan Time: 2017-01-06 17:02

Q: My Order Id is 81701060841246, where is my package now and when will I receive it? Where to track my order?

A: Your order has been dispatched to process. After it finished, we will ship it to you as quickly as possible. Also we would change the order status with the tracking number after shipping out, thanks.

GailRichmond Time: 2017-01-06 14:54

Q: Trying to order glasses and typed in my prescription. But, I have two PDs but the numbers you show don't go high enough. What do I do?

A: Please email us your prescrption PIC at service@wherelight.com for references firstly.

MonicaFrancois Time: 2017-01-06 13:52

Q: I forgot to mark my order as gift. Is it still possible to do after you placed the order?

A: We would endeavor to give you every satisfaction.

LindaCross Time: 2017-01-06 13:39

Q: link to know how to read my prescription willnot open

A: Please email us your prescrption PIC at service@wherelight.com.

HallieJohnson Time: 2017-01-06 09:19

Q: i had ordered a pair of glasses but i haven't received them and the order says it's been confirmed and completed...

A: your order has been shipped OUT on 27th/Dec. And the Tracking Number is LT653003115CN. Generally, our eyeglasses shipped using ePackage and reach MOST of the countries within 10 to 16 business days. If there are any delays in the shipment, please kindly understand. By the way, you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.

Ciara M Roberts Time: 2017-01-06 07:37

Q: Can I have tracking information on my order oke

A: Please inform us your order no. for us to check the status since we haven\'t found your order according to your name and email, thanks.

AprilEmigh Time: 2017-01-05 18:12

Q: Am I not able to upload a picture of myself so I can try on glasses?

A: Please inform us which frame you want to try on, thanks.

FredPetrunak Time: 2017-01-05 16:31

Q: I am trying to order a pair of discounted glasses. The glasses are marked $5, but showing $10 at checkout. Do I need to enter a promo code?

A: The $5 discounted frame is for the second pair. Only you have purchased the first frame(the price is more than $10), you can purchase the 2nd frame at $5.

Gloria Rodriguez Time: 2017-01-05 10:42

Q: I want to check status and track my purchase of one pair of eyeglasses. Order #81701021144598

A: We checked your order and found the status of your order is \"CHINA, NANJING EMS, Processed Through Facility, Your item has been processed through a facility in NANJING EMS, CHINA at 4:01 pm on January 5, 2017.\"

NormySchz Time: 2017-01-04 21:48

Q: Hi, am I able to order prescription sunglasses or any type of glasses?

A: Yes, we process sunglasses with prescription and eyeglasses with RX.

SunshineCox Time: 2017-01-04 19:49

Q: When will i be able to track my order?

A: Please inform your order no. for us to check the status.

LindaMarie Time: 2017-01-03 19:55

Q: Hi I am not seeing an update on my order. Was it recieved? Order number 81612310823290

A: YES.

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