Consulting Servive Center

BarbaraEvans Time: 2017-01-03 12:18

Q: I want to order glasses (#2908) as readers in a 3.0 strength. How do I put that on my order form?

A: Please email your original RX for our references firstly.

TeonaLascar Time: 2017-01-03 11:28

Q: Hi! I placed an order for 2 pairs and haven't received any confirmation email. Can you please let me know if my order has been processed and when should I expect my glasses? Thank you!

A: We checked and found your order 2161231074637 was placed successfully on our website,and your two pairs have been dispatched to process. We would ship your eyeglasses out within another 2 working days.

DebWalter Time: 2017-01-03 10:52

Q: I am looking for a pair of sunglasses but need bifocal lenses. it looks like this is not an option for any of your sunglasses. Would this be accurate?

A: We apologize and regret to inform you that we could not process sunglasses with bifocal lenses.

CelesseWright Time: 2017-01-03 10:10

Q: i cant see my order.. i wad wondering if everything went threw ok?

A: We checked your order 81612301449117 and found it\'s normal on our website. We have dispatched the eyeglasses to process.

JackieRockey Time: 2017-01-03 07:52

Q: How do I "try on" the glasses on a photo I upload? I have searched and can't find that option. Please advise. Thank you.

A: Would you please firstly inform us the frame no. you want to try on?

Rebecca Time: 2017-01-02 17:12

Q: If I were to just buy the frame, would I be able to put my prescription in somewhere else??

A: Yes, you could buy frame only on our website.

SunshineCox Time: 2017-01-02 08:21

Q: Hello i place an order 81612312341253 and didn't receive a confirmation email or anything. i just wanted to know. Did my order go through and when should I expect my glasses to arrive.... I paid the $10 extra quicker shipping.

A: We have dispatched your eyeglasses to process, you\'re expected to receive your eyeglasses within about 7 days.

AliciaGay Time: 2017-01-02 07:52

Q: I do not see my order online. What is going on?

A: We would like to inform you that your order 2161228101920 was shipped out yesterday. TR NO. is LT678635691CN. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.

Cristina Alexandria Parker Time: 2017-01-01 10:54

Q: I placed an order yesterday and it said I paid but received no confirmation email. I'd like to make sure my order went through and how long the processing/shipping time takes.

A: We checked and found your order 2161231100321 was placed successfully on our website, we would ship your eyeglasses out within 3 working days and you\'re expected to receive your eyeglasses within about 16 working days after we shipped the order out.

Dina wade Time: 2016-12-30 09:34

Q: Did y'all place my order

A: We checked and found you have not paied for your two orders on our website, please check that.

JennYarrow Time: 2016-12-29 19:54

Q: What currency am I paying. I'm Canadian wondering if I will pay more after

A: US Dollar.

aliciagay Time: 2016-12-29 12:52

Q: hello, I placed an order yesterday and my sunglasses should be medium not large. Can you fix this ASAP?

A: We apologize and regret to inform you that the sunglasses 8202 only has that large size as our website stated. Please confirm whehter you still want to process the sunglasses 8202. Or you could go on our website to choose another sunglasses to substitute the sunglasses 8202.

JodyTerry Time: 2016-12-29 12:08

Q: Hi, I am so happy I found your website. I am interested in purchasing some frames. I just want the frames do I need to order the lenses also? Please respond. Kind regards, Jody Terry

A: Please choose \"Fashion\" \"Frame only\" when \"select lens\".

Danielle Hudson Time: 2016-12-29 09:58

Q: I never got a confirmation on my order number 81612240849239. I wondering the status of the order, thank you

A: We have confirmed your order and the eyeglasses are in process.

SheridanLewis Time: 2016-12-29 07:01

Q: I want to get no tint in a pair of sunglass frames. The Bedlem. How can I do that?

A: You could order sunglasses as normal and note in the order form that you need no tint sunglasses.

LoriWise Time: 2016-12-29 06:01

Q: Can you process strong prescriptions?

A: Yes, you could fill your RX in our website as required.

Taylor-rose Hubbell Time: 2016-12-28 18:55

Q: How do i try in a pair ? Im not seeing any options

A: Please inform us the frame no. you want to \"try on\".

SuzanneKasner Time: 2016-12-28 16:42

Q: New customer checking on my order. My order number is 81612240951520. When will they ship?

A: We would ship your eyeglasses out within 3 business days.

PattySanko Time: 2016-12-28 10:35

Q: Do you have sunglasses the are just plain lanes? I use reading glasses but would love sunglasses in some of your frames.

A: Yes, you could order sunglasses with plano RX value on our website.

Christine Time: 2016-12-27 17:00

Q: Is there a way to send you my Rx for your reference? I want to make sure my distance pair have the add power I put in the comments section (as it wouldn't let me put it in the add box) and I don't see it on my order information. Thanks

A: You could email us at service@wherelight.com.

MEIKEI Time: 2016-12-24 07:46

Q: 2161224073704 please cacel this order.. since i didnt get my discount--10.00

A: We checked and found that you have not paid for the order 2161224073704, after you paid for the order, we would email you coupon.

LisaMcGreevy Time: 2016-12-24 04:31

Q: I have been trying to track my order but it is not showing anything. Tracking number is LM200945479CN. I am worried that my shipment is not coming. Thanks Lisa

A: Please check the shipping status at https://www.canadapost.ca. In addition, since nowadays the logistics is in rush hour, please be patient to wait for your package delivery.

JessicaWilson Time: 2016-12-23 16:27

Q: About how long does an order take to process? I am a new customer and am a bit hesitant on ordering.

A: For normal single vision glasses, it would take about 3 business days to finish the process. For bifocal, progressive glasses, it would take about 5 business days to finish the process.

Diane Time: 2016-12-23 09:39

Q: I would just like to buy reading glasses, do you do that and how would I enter my order?

A: You could order single vision reading glasses on our website, for your RX, plz email your original RX for our references firstly.

LeannWeaver Time: 2016-12-21 19:01

Q: Could you possibly tell me how much lenses are? Or at least a ball park of prices?

A: Since different kinds of lenses have different prices, please go on our website to check their price after you \"select lens\".

LaToriaCampbell Time: 2016-12-21 15:35

Q: Do I need to pick up my glasses at a certain place or is it going to be delivered to my house?

A: We would ship your eyeglasses according to your filled detail shipping address.

CAROLEIVISON Time: 2016-12-21 10:28

Q: Do you have a coupon code for first time orders?

A: For the first time order, you could buy these $10 frames https://www.wherelight.com/PrescriptionGlasses.php?&glass_type=1&price=0,10&sales=78 at $5, as your second pair of glasses in one order.

RebeccaEspinoza Time: 2016-12-20 12:18

Q: Order number:81612141113494 Where's my order

A: We checked and found your item has arrived at export port on 2016-12-19 20:55. Generally, our eyeglasses shipped from our country using USPS and reach MOST of the countries within 7 to 11 days. If there are any delays in the shipment, please kindly understand. You can check the shipping status at http://www.ec-firstclass.org/ or https://tools.usps.com/go/TrackConfirmAction!input.action.

ConnieAdams Time: 2016-12-19 16:31

Q: Is there a place to upload a picture of yourself to try on glasses?

A: Below the detail main pictures, you could find our \"TRY ON\" function.

Cassandra Baltazar Time: 2016-12-18 18:03

Q: Do the bi- focals can a line, or does it blend? together ?

A: Our default bi-focals are lined bifocals.

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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.

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