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Debbie Time: 2022-05-04 07:57

Q: I usually wear about a 51 smaller frame. What size would I need?

A: Dear Debbie, Would you please tell us that 51 is your PD or the length/height of frame ?

MelodyCuadra Time: 2022-05-03 18:30

Q: When will my order ship

A: Dear MelodyCuadra, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon.The process needs 5-7 working days. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

JenniferWatson Time: 2022-05-02 06:27

Q: What clip on sunglasses do you recommend for the floral Claudette frames?

A: Dear JenniferWatson, we are sorry to tell you that there is no suitable clip for the floral Claudette frames.Would you please choose other frames?

RaquelBermejo Time: 2022-04-30 08:53

Q: Hello, Just wondering when my order will ship. No rush or worries, I'm just excited. Order # 22204210840014

A: Dear RaquelBermejo, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Barbara Rogers Time: 2022-04-27 21:17

Q: The PD Value chart goes from 70-80, I can't get a 60 in there with my order, also I need to know if the bifocal with line comes in the cateye in my wishlist, it doesn't have an item #.

A: We are sorry to tell you that the glasses which PD value chart goes from 70-80 can\'t fit you. You can choose a smaller frame on our website.And would you please tell us the name of the cateye frame.

Jordyn Calder Time: 2022-04-27 18:19

Q: Hello, I was wondering if you accept VSP insurance. I can't find any information online stating you accept insurance at all.

A: Dear Jordyn Calder,we do not accept VSP insurance,but we can offer a receipt for you.

timcooney Time: 2022-04-26 18:23

Q: when will my glasses arrive? order 22204211557582

A: Dear Tim, we would like to tell you that we will ship your order out this week. And the shipping time is 15-25 days.

CoreyHill Time: 2022-04-26 09:17

Q: Do you accept HSA?

A: Dear Corey Hill, we don\'t accept HSA.

Joe Time: 2022-04-26 03:05

Q: Do you have black butterfly glasses with rhinestones around the edges only?

A: Dear Joe, do you have the picture of it ?

Claire Time: 2022-04-24 22:04

Q: Dear Wherelight? Do you ship to Belgium? If not, do you ship to the UK? Thank you.

A: Dear Claire, we would like to tell you that we can ship the glasses to Belgium and the UK. But we can only ship the glasses to these countries via express shipping.

AbigailArteaga Time: 2022-04-24 17:10

Q: The screw and what looks like a keeper/threaded post fell out. Is there a way to get a replacement screw?

A: Dear Abigail Arteaga, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

AutumnEdwards Time: 2022-04-24 09:14

Q: Hello! I ordered 2 pair of glasses in the BOGO sale. One pair is perfect. The other pair I cant wear, the lenses are blurry when I look around the lens. I can only see when I keep my eyes perfectly straight ahead.

A: Dear Autumn Edwards, We are sorry to hear that, please don\'t worry. We will try our best to help you. Would you please tell us which pair is not good ?

Maria AnnaGradishar Time: 2022-04-23 12:13

Q: I ordered a bunch of eyeglasses last 4/14 Order : 22204141027082 Can you please tell me when I will get it ?

A: Dear Maria, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903185700000064106672 The shipping time is 15-25 days.

DarrinHalton Time: 2022-04-22 07:00

Q: Never received my glasses

A: Dear Darrin Halton, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.

Jovani Martinez Time: 2022-04-19 19:47

Q: I'm waiting my package you say 14 days but my package is not sent

A: Dear Jovani Martinez,Our ups said that you refused the package. If you don\'t want to pay the import fee or COD fee, we would like to tell you that we can refund you the money of this fee. Do you still want your package ?

KrystalYorgason Time: 2022-04-19 18:31

Q: Hi, I bought two pairs and I am unable to wear one of them due to the progressive lens. Is there a way to return them? Thank you

A: Dear Krystal Yorgason,sorry to hear that, would you please tell us which pair is not good ?

IsaiahMarin Time: 2022-04-19 18:05

Q: I put my address in but i forgot to put in my apartment number. Is there a way I can fix this?

A: Dear Isaiah Marin, would you please tell us your detailed address ?

DeeYoung Time: 2022-04-19 16:14

Q: I paid for my glasses to be shipped quicker and still have not received them. They are taking longer than the ones i got with normal shipping. I would like to know when my order will be delivered because i have ordered a lot of glasses through you

A: Dear Dee Young, sorry for the delay.Would you please tell us the order number ?

KristaLaFontaine Time: 2022-04-18 11:58

Q: Hello - my address says Unreceipted but I entered an address. Is this going to hold up my order or is there anything else I need to do? Thank you, Krista

A: Dear Krista LaFontaine, We need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

SarahHumphrey Time: 2022-04-18 07:31

Q: Ordered glasses a couple weeks ago and it's says they have been shipped but I haven't gotten any updates in a week. Is there something I can do? Is there something wrong with the shipment?

A: Dear Sarah Humphrey,your item departed the RALEIGH NC DISTRIBUTION CENTER origin facility on April 18, 2022 at 10:42 pm. The item is currently in transit to the destination.You will receive it soon.

LeTiaRiley Time: 2022-04-18 02:54

Q: Hi is there an updated tracking on my last order? Thanks

A: Dear LeTia Riley, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.

MariaHaye Time: 2022-04-17 05:57

Q: Order NO.: 82204170550443 I want to make sure the Elvia glasses come with the tinted frame shown in the photo.

A: Dear Maria Haye,we are sorry to tell you that we will not make the lens tinted if you choose no tint in the order. Do you need us to change the lenses for you ?

IvonneVega Time: 2022-04-16 16:27

Q: Can you tell me the Axis value for a normal person that does not have this condition. My prescription is in blank and your app does not let me continue my order without this information?

A: Dear Ivonne Vega, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Lateeya Henderson Time: 2022-04-16 11:08

Q: I order on 04/05/2022 still haven’t received my glasses. I paid for rush delivery

A: Dear Lateeya Henderson, we would like to tell you that your package has arrived at Jackson, MS, United States. You will receive it soon.

Michelle Taboada Time: 2022-04-16 07:48

Q: Hello, I would like to know if you ship your glasses to Costa Rica? Thank you

A: Dear Michelle Taboada, we are sorry to tell you that we can not ship the glasses to Costa Rica because of the COVID-19.

CHARMAINECRAWLEY Time: 2022-04-15 05:50

Q: Good day. I like to know how do I use my point toward my frames? Thank you

A: Dear CHARMAINECRAWLEY, we would like to tell you that you can use your points in your shopping bag before you check out.

Challis Kunde Time: 2022-04-14 20:18

Q: Is there another way other than the “try on function “ to see what size I wear?

A: Dear Challis Kunde, we would like to tell you that you can measure the size by yourself.

Challis Kunde Time: 2022-04-14 10:49

Q: How can I tell what size of glasses I wear?

A: Dear Challis Kunde, we would like to tell you that you can use \"try on\" function.

KerlysMarin Time: 2022-04-13 18:27

Q: Saludos, será mi primera compra necesito lentes con fórmula multifocales, que se tornen oscuros ante el Sol. Que me recomienda en monturas? Hacen envios para Venezuela, que tiempo tarda en llegar, sólo manejo idioma espa?ol.

A: Dear Kerlys Marin, we are sorry to tell you that we can not ship the glasses to Venezuela. If you want to choose transition lenses, you can choose photochromic tint in the lens tint.

KerlysMarin Time: 2022-04-13 18:11

Q: Saludos, será mi primera compra necesito lentes con fórmula multifocales, que se tornen oscuros ante el Sol. Que me recomienda en monturas? Hacen envios para Venezuela, que tiempo tarda en llegar, sólo manejo idioma espa?ol.

A: Dear Kerlys Marin, we are sorry to tell you that we can not ship the glasses to Venezuela.

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