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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

RosalinGonzalez    Time: 2022-03-11 11:09
Q: Good day, my order is number is 82202261424312 I would like to know how long it will take to receive the order. I have check the tracking number and it only tells me a label created, from 03-06... its not shiping yet thank you
A: Dear Rosalin Gonzalez, Your item arrived at the hub at 3:33 pm on March 13, 2022 in CLERMONT, FL 34711. You will receive it soon.
Hannea MarisolRosales Lopez    Time: 2022-03-11 01:11
Q: Como puedo introducir mi recetas para comprar mis lentes?
A: Dear Hannea MarisolRosales Lopez, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
RosalinGonzalez    Time: 2022-03-10 07:34
Q: When can I expect my package to arrive? I track the orden, only say: is waithing for ítems lablel create for 3 days Thank you
A: Dear Rosalin Gonzalez, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.
DeborahSargent    Time: 2022-03-09 17:38
Q: It said I subscribed to something yesterday. I don't think I did. I do wanna orders glasses; I have a very small face. Do u have glasses in small? I have to get my Rx and someone to help me. Thank u so much and thx for great glasses too!! Deb Sargent
A: Dear Deborah, we would like to tell you that you can check the frames in this link: https://www.wherelight.com/PrescriptionGlasses.php?&GENDERS=1&size=1&l=S(120-129mm)
Suzie     Time: 2022-03-08 01:30
Q: Hi, do you offer navy photochromic lenses? I don’t really care for purple or pink. If not navy transitions, then will you soon provide it or other colors? Thanks for you time.
A: Dear Suzie, do you mean that you want photochromic blue ?
ChristineBetancourt    Time: 2022-03-07 19:45
Q: Order number 82202281851071 When can I expect my package to arrive? Thank you!
A: Dear Christine, we would like to tell you that the shipping time is 15-25 days. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001902742000000031191079
Stacy Weise    Time: 2022-03-07 15:37
Q: I have 2 PDs. When I select the box it doesn’t give the values my prescription lists. How do I input my PD values?
A: Dear Stacy Weise, would you please tell us your order number ?
RebeccaWhite    Time: 2022-03-07 10:34
Q: When will I receive my order. It was shipped .
A: Dear Rebecca, Your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on March 7, 2022 at 5:09 pm. The item is currently in transit to the destination. You will receive it soon.
Dawn Mclean    Time: 2022-03-05 17:35
Q: Hello, Do you do standard shipping? I would like to order some frames but the shipping price shows $18 ??? Why is your shipping price so expensive?
A: Dear Dawn Mclean, would you please tell us where are you located ?
Bri    Time: 2022-03-05 02:39
Q: Hi, just checking on the status of my order #82202242148316 Thank you
A: Dear Bri, we are sorry for the delay. We will ship your order out this week.
ChristineBetancourt    Time: 2022-03-04 12:28
Q: I do not have my order number how do I check the status?
A: Dear Christine, we would like to tell you that you can log in this account c.betancourt89@gmail.com and you will find the order#82202281851071. We have shipped the order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001902742000000031191079
Joycelyn Summerville     Time: 2022-03-04 07:43
Q: I’ve added a new prescription but can’t complete the selection of any pair that I selected.
A: Dear Joycelyn Summerville, would you please tell us your problems in details ?
Chandra Scott-Lover    Time: 2022-03-03 19:08
Q: In need of the results of my last prescription
A: Dear Chandra, would you please tell us your order number ?
Robin     Time: 2022-03-01 18:06
Q: Can you tell me the frames in medium,,with the lowest frame widths, I. Cateye,or any other shapes, ?...
A: Dear Robin, we would like to tell you that you can choose these frames: https://www.wherelight.com/wl/GetInfo-28.html?c=red https://www.wherelight.com/wl/GetInfo-12.html?c=pink https://www.wherelight.com/wl/GetInfo-73.html?c=purple https://www.wherelight.com/wl/GetInfo-35.html?c=red https://www.wherelight.com/wl/GetInfo-78.html?c=green https://www.wherelight.com/wl/GetInfo-1268.html?c=clear https://www.wherelight.com/wl/GetInfo-1303.html?c=black https://www.wherelight.com/wl/GetInfo-1817.html?c=tortoiseshell https://www.wherelight.com/wl/GetInfo-1901.html?c=black https://www.wherelight.com/wl/GetInfo-3140.html?c=gold
FlavioDelaluz    Time: 2022-03-01 11:50
Q: I haven’t received my glasses yet
A: Dear Flavio Delaluz,we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001902742000000062303410
Spring Smith    Time: 2022-02-28 11:15
Q: Could you let me know when my order will be delivered? 82202201011092 Thank you
A: Dear Spring Smith, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001902742000000023507635
SheritaTurner    Time: 2022-02-27 08:26
Q: I want to make sure my order went through. Here is my order number 22202251948595
A: Dear Sherita Turner, we would like to tell you that your order is being processed now.
NicoleA    Time: 2022-02-27 01:27
Q: How come sometimes the reccomended lenses are the "thiner" ones. How does that affect vision etc
A: Dear NicoleA,would you please take a photo of the original prescription with PD and attach it in the email ?
Moni Koenig     Time: 2022-02-26 14:50
Q: would you be able to do trifocals in the frames?
A: Dear Moni Koenig, we are sorry to tell you that we can not make trifocals.
TeresaWendorff    Time: 2022-02-26 08:16
Q: Are your glasses sent priority mail or is there a way to insure them? My sister ordered a pair that post office claims delivered and she got message, went to door and nothing there. I am afraid to order now.
A: Dear Teresa Wendorff,would you please tell us where are you located ?
Miriam Cacopardo    Time: 2022-02-25 01:52
Q: I would like to order a pair of bifocal glasses without line. Which option do I choose please? Also I want to have the reading lenses with reduced thickness. Can you please guide me. Thank you
A: Dear Miriam Cacopardo, would you please take a photo of the original prescription with PD and attach it in the email ?
KatriceDade    Time: 2022-02-24 06:49
Q: The last update was 2/17, where are my glasses?
A: Dear Katrice Dade, Your item departed the USPS facility in RALEIGH NC DISTRIBUTION CENTER on February 24, 2022 at 6:18 pm. The item is currently in transit to the destination. You will receive it soon.
Spring Smith    Time: 2022-02-24 03:35
Q: Could you let me know when order 82202201011092 will ship? Thank you
A: Dear Spring Smith, we would like to tell you that we will ship your order out this week.
Leisha Johnson    Time: 2022-02-22 13:41
Q: I’m trying to order more than one pair it allowing i place a wishlist I’m not able to retrieve it I just want pay one time shipping fee.
A: Dear Leisha Johnson, would you please tell us which frame you want to order ?
Diane Smith    Time: 2022-02-21 18:56
Q: I would like to order the Dalia frame only. Is this possible??
A: Dear Diane Smith, we would like to tell you that you can choose \"frame only\".
Diane Smith    Time: 2022-02-21 18:55
Q: can i order the frame only??
A: Dear Diane Smith, would you please tell us which frame you want to order ?
GwendolynCordero    Time: 2022-02-21 17:47
Q: Hey I ordered frames from you Saturday. When can I expect shipping confirmation?
A: Dear Gwendolyn, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001902742000000029078863
JuliaJuelich    Time: 2022-02-21 12:48
Q: Hello, can I get a status on 22202021346432? Thank you!
A: Dear Julia, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001902742000000031364633
LisaHenkel    Time: 2022-02-21 07:49
Q: I placed an order the first part of February. I did not receive a confirmation email. Can you please tell me the status of my order? Thanks so much, Lisa Henkel
A: Dear Lisa, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001902742000000027846518
LauraAccetta    Time: 2022-02-21 04:42
Q: I have a fladh sale frame in my cart but i want them in a reader and thats not a selection. Can they be made into a reader?
A: Dear Laura, would you please tell us which frame you want to order ?
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