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StephanieHarris Time: 2022-07-18 12:21

Q: When will my order ship I placed a order on july 9,2022 on a sat. Just want to know how long it take for the glasses to ship

A: Dear Stephanie Harris, sorry, would you please tell us the order number first ?

kristenharloff Time: 2022-07-17 22:03

Q: My order number is 82207101724237. It said it shipped 3 days ago but there is no tracking info says label was created but nothing is in system

A: Dear Kristen Harloff, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.

Bernadette Time: 2022-07-17 17:54

Q: Hi there! I have a HSA (health savings account) card that I would like to use, is that possible?

A: Dear Bernadette, we are sorry to tell you that we don\'t support HSA.

MarcusSpraggins Time: 2022-07-17 15:06

Q: I've place orders for three pairs of glasses on July 8....they are still in processing. I need these glasses for vacation. I have order more than 25 pairs of glasses from this site and it has never taken this long to process them.

A: Dear Marcus Spraggins,would you please tell us the order number ?

WendyIngemann Time: 2022-07-16 09:50

Q: Order NO.: 822070408241212022-07-04 08:08:12 Where is my order? If I haven't received it by Tuesday July 19th please refund my money as I will no longer be in the country they are being shipped too. I was told 5 days to ship. I'm not happy at all.

A: Dear Wendy Ingemann, we are sorry for the delay. We will ship your order out today. Do you still want it ?

Cindy Mousseau Time: 2022-07-13 16:56

Q: I found an ad on Pinterest for wherelight and they had a picture of retro floral horn rimmed glasses that I’m looking for on the site and I cannot find them. Can you possibly send the names of glasses like that or a links to them.

A: Dear Cindy Mousseau, sorry, would you please take a photo of this frame and send it to us ?

JaniceHardman Time: 2022-07-11 17:09

Q: Where is my order this was placed 6/19/2022 and I still have not recieved my glasses....please respond, thank you....... 822061914562632022-06-19

A: Dear Janice Hardman, we are sorry for the delay. We would like to tell you that we will ship your order out this week.

TammyCounce Time: 2022-07-11 08:59

Q: Hi When ordering glasses online I always pick 2 PD numbers of 30 and. 30 but your numbers do not allow me to put that or using one code of 60. What do I do..THANKS IN ADVANCE ..Tammy

A: Dear Tammy Counce, would you please tell us which frame you want to choose ?

TeresaDavis Time: 2022-07-11 08:37

Q: I am still waiting on order #82206040440453 I actually paid for quick shipping and its been quite awhile. Can you please let me know when it ships Thank You

A: Dear Teresa Davis, we are sorry for the delay. we will ship your order out this week.

Amy Time: 2022-07-11 04:57

Q: Can your frames be ordered with reader/magnification in them like a 2.0/ 2.5? Thank you so much

A: Dear Amy, we would like to tell you that you can choose single vision reading lenses and the strength in the SPH value. We would like to tell you that if you don\'t know the PD, you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

JennCutter Time: 2022-07-08 13:10

Q: Are you able to check and see how long until my order will ship and arrive (or where my order is being shipped from)?

A: Dear Jenn Cutter, we would like to tell you that we will ship your order out this week. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

SheniquaJohnson Time: 2022-07-07 07:16

Q: Can I get a free coupon

A: Dear Sheniqua Johnson, sorry, do you mean that you want buy one get one free discount ?

JackieStrobl Time: 2022-07-05 19:48

Q: One pair of the glasses that I would like to order says that the PD is 62 and up. My optician said that mine is 60. Would 62 not work for me?

A: Dear Jackie Strobl, we suggest you to choose other smaller frame.

Dianne Bridger Time: 2022-07-03 02:26

Q: I have a complicated script, as I have a disease of Corneas called Keratoconus, can u fill heavier scripts? Is your glass all coated to prevent scratches etc? Also I live in Australia . Thank u Di

A: Dear Dianne Bridger, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Peter Duperval Time: 2022-07-01 19:18

Q: I’d like someone to contact me in the morning please at 917-560-6951

A: Dear Peter Duperval, sorry, would you please tell us your questions in details ?

SheilaWilliams Time: 2022-07-01 19:05

Q: what is pd value? Not shown on my prescription

A: Dear Sheila Williams, PD refers to Pupilary Distance. If you don\'t know your PD, You have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

DorisGarlic Time: 2022-07-01 06:51

Q: My glasses I received on 3/22/2022 the frames broke how did I get them repaired.

A: Dear Doris Garlic,We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

TiffanyMcMillin Time: 2022-06-28 09:09

Q: Hello! My order allegedly shipped on the 23rd of June but when I check the tracking it only says that the label has been created. Can you give me any updates?

A: Dear Tiffany McMillin, the tracking shows that 2022-06-28 20:38 RALEIGH NC DISTRIBUTION CENTER, Arrived at USPS Regional Origin Facility -> Your item arrived at our RALEIGH NC DISTRIBUTION CENTER origin facility on June 28, 2022 at 8:38 pm. The item is currently in transit to the destination. Please don\'t worry, you will receive your order soon.

Jennifer Sabol Time: 2022-06-27 12:35

Q: Hello, I would like to order progressive lenses that primarily do not have a prescription, but turn into readers at the lower portion of the lense. Similar to a bifocal, but I want them without the line. Is this possible? If so, can you tell me how to input my prescription? Ideally, I want to wear these glasses everywhere and be able to use them as readers when needed. Thank you!

A: Dear Jennifer Sabol, we would like to tell you that you can choose progressive lenses. Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

angelarevis Time: 2022-06-27 11:38

Q: It's been 2 weeks since I ordered. Are there any updates?

A: Dear Angel Arevis, would you please tell us the order number ?

Esther MMerrell Time: 2022-06-26 15:05

Q: How do I upload my photo to try on your frames virtually?

A: Dear Esther MMerrell, we would like to tell you that you can use the \"try on \" function on computer.

Terra Time: 2022-06-25 17:57

Q: Hello I would like to know if the colored tents that you could get on the glasses block UV rays. For example I see that there is a pink tent versus a dark black tint do they have different types of UV blocking? Or are the color tints simply decorative?

A: Dear Terra, we would like to tell you that you can choose polarized lenses.

Yanira Sanchez Time: 2022-06-25 17:01

Q: Mi primera orden nunca me llegó y estaba paga

A: Dear Yanira Sanchez, sorry, would you please tell us the order number first ?

RichardDunlap Time: 2022-06-25 14:41

Q: Order NO.: 82206131917449 Could you please check the status of this order. It said it was shipped out on the 16th. Worried they may be lost in transit. Thanks so much.

A: Dear Richard Dunlap, Your item was delivered in or at the mailbox at 12:05 pm on June 25, 2022 in PLAINFIELD, IL 60544. Do you receive it ?

RimaNyman Time: 2022-06-25 07:18

Q: It says that my glasses were delivered but I never received them.

A: Dear Rima, we have checked the tracking information and it shows that your package is still in transit. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50474780139&requester=WT/trackdetails

Janna Time: 2022-06-23 12:42

Q: Hi, I would like to order sunglasses but my dr. doesn't provide PD numbers. What should I do for the PD section of the order sheet? Thanks for your help.

A: Dear Janna, If you don\'t know your PD, You have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

Bridget Time: 2022-06-19 06:06

Q: Hi there I want to order readers but not sure how to fill out the script. I would need them to be at 2.00 Could you help guide me? Thanks:)

A: Dear Bridget, We would like to tell you that you can choose single vision reading lenses and fill +2.00 in the SPH value. We would like to tell you that if you don\'t know the PD, you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

SamariCurbelo Time: 2022-06-14 10:42

Q: How do I make my glasses into sun glasses

A: Dear Samari Curbelo, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Marion Greene Time: 2022-06-13 21:17

Q: I found out today my prescription on left lense of my eyeglasses is incorrect. I do have my prescription where it was tested at eye doctor’s office. Please advise.

A: Dear Marion Greene, sorry, would you please tell us your order number ?

Lindsay Time: 2022-06-13 04:28

Q: Hi I would love to order some glasses, but my PD on my prescription is 30.5 and that isn’t on your options? What do I need to do? Kind regards Lindsay Hobart Tasmania

A: Dear Lindsay,please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? And would you please tell us which frame you want to order ?

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