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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

BriBennett    Time: 2022-04-13 11:15
Q: Package is to be delivered today, but it says I have to pay import fees??? I’ve ordered many time with you all and never had to pay import fees.
A: Dear Bri Bennett, sorry to hear that, would you please tell us your order number ?
KatyAnaya    Time: 2022-04-10 19:42
Q: I'm waiting my package you say 14 days but my package is not sent
A: Dear Katy Anaya, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.
JanetGiuffre Nightingale    Time: 2022-04-10 05:17
Q: Some eyeglasses don’t show what size they are. How can you know?
A: Dear Janet, would you please tell us which frames ?
AudreySoroka    Time: 2022-04-09 16:17
Q: Order No. 22203220901546 Tracking No. CNDFY22203220901546 Delivery Time 2022-03-31 Buy Time 2022-03-22 This order still has not been received and I was charged $174, not the price $136 USD. WHY?
A: Dear Audrey Soroka, we would like to tell you that your package has ARRIVAL AT DESTINATION COUNTRY,Vancouver Intl, CA. You will receive it soon.You can check the shipping status at https://www.dhl.com/cn-en/home/tracking/tracking-ecommerce.html?submit=1&tracking-id=CNDFY22203220901546
DonnaParrott    Time: 2022-04-09 09:07
Q: How long from my order saying shipped out till it gets to usps and my tracking status changes?
A: Dear Donna Parrott,We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.
Trixie Verchota     Time: 2022-04-06 19:33
Q: I really want to order the green Aphrodite frames, but it won't allow me to because my PD isn't in the range. I want them made anyway please. I've got over 50 pairs of glasses that are this big or bigger and they work just fine. And these frames are so beautiful! And my favorite color.
A: Dear Trixie Verchota, would you please tell us your PD ?
Cheryl    Time: 2022-04-05 11:27
Q: I want to order just reading glasses to wear over my contact lenses and that should not require an AXI number, but your web form won't allow me to enter the 1.50 cylinder on both eyes without the AXI number. Help!
A: Dear Cheryl, we are sorry to tell you that we can not make cyl values without axis values. And we don\'t suggest you to wear the reading glasses and contact lenses at the same time.
IzamarAmador     Time: 2022-04-05 01:37
Q: I order the 28 of last month, I received a tracking number, but the package didn’t moved anywhere it have been 8 days, I want to know the status of it.
A: Dear Izamar Amador, we are sorry for the delay. Your package is transit to the US.
ChristinaBare    Time: 2022-04-04 13:45
Q: Is there a way to see what each of the tinted lens look like other than the drawing type image when ordering? I’ve tried to find pictures of the actual lens but have not been able to do so. It is hard to have a realistic understanding of what each option would look like without being able to see them.
A: Dear Christina Bare, would you please tell us which tint you are interested in?
SonjaDavis    Time: 2022-04-03 13:29
Q: What is the price of the two Ruby glasses I just purchased? I thought it was $1.30
A: Dear Sonja Davis, we would like to tell you that you paid us $115.7 (includes the lenses).
Robyn Hopkins    Time: 2022-04-03 01:12
Q: Hi , I am interested in Progressive lenses in glasses and I have a prescription How could I find out roughly the price of the le sea please. Thank you Robyn
A: Dear Robyn Hopkins,would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
AnnStroverwilliams    Time: 2022-04-02 15:12
Q: Just wondering if you offer "Roll and Polish" service on your lenses? Maybe in the future?
A: Dear Ann, do you mean that you want us to polish the edge of the lenses ?
Margaret Brown    Time: 2022-04-02 08:45
Q: Is it possible to purchase frames alone?
A: Dear Margaret Brown, we would like to tell you that you can choose frame only.
GildaDe Leon    Time: 2022-04-01 12:48
Q: Hacen envios a Guatemala?
A: Dear GildaDe, we are sorry to tell you that we can not ship the glasses to Guatemala.
Kirstie Lambeth     Time: 2022-04-01 03:05
Q: I’m still waiting for replacements for my last order ?? They never arrived ???
A: Dear Kirstie Lambeth, You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50476313774&requester=WT/trackdetails
Lisa Fortney    Time: 2022-03-31 19:03
Q: I am having a hard time and going around in circles not able to get the discount no matter what I do,,, I've got my basket settled and I can't tell if the lenses have a prescription or not or if they are just plain...help I keep filling in my Rx over and over and what are the hydro something lenses
A: Dear Lisa Fortney, would you please take a screenshot of your shopping bag ?
MarthaDowling    Time: 2022-03-31 17:18
Q: What is the difference between sunglasses lens and the phantom Black lens? I want to order some glasses that aren't listed as sunglasses so if I pick the phantom black lens is that OK for sunglasses?
A: Dear Martha Dowling, would you please tell us which sunglasses lenses you want to choose ?
Charlene M Owens    Time: 2022-03-31 11:21
Q: Do I need my prescription
A: Dear Charlene, would you please tell us which lenses you want ?
TraceyHall    Time: 2022-03-31 04:04
Q: Good Morning, my new paper of glasses states that they shipped out on 3/8 it has never taken this long for my glasses to come I order all the time. I’m trying to get a status on the order but it’s saying I can’t use the tracking number. Can you help?
A: Dear Tracey Hall, Your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility.
TammyMcNally    Time: 2022-03-31 01:08
Q: Hi each time I try to use the try on option it makes the glasses massive. What am I doing wrong?
A: Dear Tammy, would you please tell us which frame you want to try on ?
RoniquaWhite    Time: 2022-03-29 23:51
Q: I ordered 3 pair of glasses 2 distance 1 near. I thought I picked prescription sunglasses for 1 pair. Apparently I did not get it right. Can I send the intended pair back for sunglasses
A: Dear Roniqua White, would you please tell us which pair you want to return ?
AraceliAvina    Time: 2022-03-29 23:32
Q: Hi, I just recently found out that I ordered my last pair of glasses incorrectly and have been wearing them for a year!! So, I thought I would ask for help in ordering since I only received the OD and OS numbers and nothing else so I am not sure on what or how to proceed.
A: Dear Araceli Avina, would you please tell us your order number ?
VeronicaAvila    Time: 2022-03-29 19:50
Q: Can I order with my prescription?
A: Dear VeronicaAvila, would you please tell us which frame you want to order ? Would you please take a photo of your original prescription and send it to us ?
Juan carlosBP    Time: 2022-03-29 08:52
Q: Es mi primer compra y me gustaría comprar unos lentes con preescripcion médica y que sean amarillos para una mejor visibilidad nocturna.
A: Dear Juan, we don\'t sell Night Vision Goggles.
Juan carlosBP    Time: 2022-03-29 08:09
Q: Hola quiero unos lentes con graduación pero que tenga el color amarillo para manejar mejor d noche en carretera
A: Dear Juan, we don\'t sell Night Vision Goggles.
Kathleen Malone    Time: 2022-03-28 20:04
Q: hi! I need help entering my prescription. These are my first glasses and I have no idea how to read or enter my prescription.
A: Dear Kathleen Malone, would you please take a photo of the original prescription with PD and attach it in the email ?
ALEXANDRAPERAZA    Time: 2022-03-28 06:53
Q: Hi! i have a cuople of questions? do you sell sunglasses with a prescription? and Do you deliver them to Panama?
A: Dear ALEXAND RAPERAZA, we are sorry to tell you that we can not deliver them to Panama.
LisaBarnes    Time: 2022-03-28 01:43
Q: I paid for express shipping and tracking says that my label was created 5 days ago but hasn't arrived at a USPS facility. This is unfair as I paid for expedited. Please advise.
A: Dear Lisa Barnes, we are sorry for the mistake. We can refund you the money of the express shipping. Would you please tell us whether you can accept it ?
Maria Garibay    Time: 2022-03-27 20:38
Q: Mandan a mexico?
A: Dear Maria Garibay, what can we do for you ?
AnnaBotts    Time: 2022-03-27 15:01
Q: Is there a way to filter shopping for glasses by your PD?
A: Dear Anna Botts, sorry, do you mean that you can not fill your correct pd on the website ?
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