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ValVarcoe Time: 2022-02-21 03:03

Q: Ihave changed my mind on the order in my basket but it will not allow me to delete it.

A: Dear ValVarcoe, would you please take a screenshot of your shopping bag ?

Rhonda Washington Time: 2022-02-20 19:23

Q: Do you all do progressives with no-line bi-focals? That’s my interest. I would hate to order $200 plus lens & they have the line. That’s not my preference. Rhonda

A: Dear Rhonda Washington, do you mean that you want progressives with no-line lenses ?

RebeccaStone Time: 2022-02-19 16:39

Q: My shipping status has been the same for almost a week. I don’t think it’s been updated. I really hope they are on their way to me.

A: Dear Rebecca Stone, we are sorry for the delay. We will ship your order out this week.

Jordan Time: 2022-02-19 12:36

Q: Can I order extra sunglasses clips for my glasses?

A: Dear Jordan, we would like to tell you that you can check these links: https://www.wherelight.com/feature/wl/GetInfo-60.html?c=black&t=0 https://www.wherelight.com/feature/wl/GetInfo-59.html?c=purple&t=0 https://www.wherelight.com/feature/wl/GetInfo-58.html?c=black&t=0 https://www.wherelight.com/feature/wl/GetInfo-58.html?c=purple&t=0

Sigrid Smith Time: 2022-02-18 10:31

Q: I ordered metal cateye sun glasses but received plastic cateye with regular lens frames. Order number 82202041056285 had 3 pair of glasses but I thought I had made 2 separate orders.....one order with blue/yellow glasses and pink frames...and the 2nd order was metal cateye sunglasses.....I didn't order plastic cateye frames. Please assist me....eagerly waiting for metal cateye sunglasses I paid for!

A: Dear Sigrid, do you mean that you didn\'t order the glasses#92136 ?

Blue Time: 2022-02-18 08:15

Q: Is it possible to order non-prescription sunglasses lenses in every frame? If yes, how do I order them? I tried selecting polarized lenses, but it is requiring I add a prescription, and selecting fashion/no prescription doesn't offer an option to tint the lenses...

A: Dear customer, we would like to tell you that you can choose single vision lenses and fill none in sph value.

Billie Fail Time: 2022-02-16 09:52

Q: I have not gotten a confirmation email, but my PayPal has been charged. When can I get confirmation?

A: Dear Billie Fail, we would like to tell you that your order#82202142040147 is being processed now. And we sent the confirmation email to your email address: bzfwsp@gmail.com

StephanieHileman Time: 2022-02-16 02:09

Q: Good morning! I have a question about Order NO.: 822020813410142022 placed on 02-08 13:01:01. I received the email with the usps tracking information but when I check the status it says the shipping label was created on 2-11-22 but as of 2-16-22 it still has not updated with any new status information. So I'm wondering if I should be concerned or if this is international shipping and it just hasn't reached USPS yet?

A: Dear Stephanie,Your item departed the USPS facility in RALEIGH NC DISTRIBUTION CENTER on February 16, 2022 at 8:50 pm. The item is currently in transit to the destination. You will receive it soon.

HeatherKainbryce Time: 2022-02-15 17:36

Q: My order says shipped but only the shipping label has been printed... nothing else.

A: Dear Heather Kainbryce, we would like to tell you that your package is in transit from China to the US now. Please don\'t worry. We will try our best to make sure that you will receive your package.

SherrillBaines Time: 2022-02-15 13:04

Q: What does "PD" mean?

A: Dear Sherrill, PD or Pupillary Distance is the distance between the center of your pupils in millimeters (mm). It is an important measurement when purchasing prescription glasses online. PD is sometimes written on your prescription by your doctor. However, if you cannot find it,you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

AlexeeKofsky Time: 2022-02-13 22:39

Q: 82202052353314 I ordered these on the 5th. Any idea of what day they might arrive?

A: Dear Alexee Kofsky, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001902742000000079664740 And the shipping time is 15-25 days.

KateMaury Time: 2022-02-12 19:28

Q: Please email me mauryk@uwstout.edu not the above email. I need update on my order! 82201292351239

A: Dear Kate Maury,we would like to tell you that the email address in the order is mauryk@uwstout.edu. Do you mean that you want to change the email address to ktmaury@yahoo.com.

LoriLamb Time: 2022-02-11 21:22

Q: Hello! I have several pair of glasses I love from you, as does my mother. We both recently had cataract surgery. Would it be possible to just order new lenses for previously purchased frames?

A: Dear Lori Lamb, we are sorry to tell you that we can not sell the lenses only.

MilliePetrassi Time: 2022-02-11 11:39

Q: I want to order readers. 3.5 I am confused at your descriptions. This is a general question, I am looking for very fancy frame

A: Dear Millie, we would like to tell you that you can choose single vision reading lenses and fill +3.50 in sph value. If you don\'t know your PD, You have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

DellaRoyal Time: 2022-02-11 10:33

Q: I ordered my frames two weeks ago I haven't received any thing yet no email confirmation nothing the frames balance came out of my account I need to know where's my glasses

A: Dear Della, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001902742000000077991312

SarahDemarse Time: 2022-02-11 04:22

Q: Hello. I made a recent purchase and my glasses already have lost two diamonds.

A: Dear Sarah Demarse, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

ChelseyKeane Time: 2022-02-10 14:26

Q: Order NO.: 82202041219473 Can I get an update please

A: Dear Chelsey Keane, we would like to tell you that we will ship this order out this week.

Alexis Garza Time: 2022-02-10 12:45

Q: Hello, I received my order but only received one pair of glasses and I ordered two. My order number is 82201260015594. I am missing the queenie clear pair

A: Dear Alexis Garza,Due to our Lunar New Year holiday, we shipped the completed glasses out first. After other pair of glasses is completed, we will ship this pair of glasses to you.

Karen Hubert Time: 2022-02-10 11:20

Q: These are such cute frames! Are they available with 2.75 magnification and blue light blockers? Thank you!

A: Dear Karen Hubert, would you please tell us which frame you want to choose ?

Laurie Thomas Time: 2022-02-10 09:41

Q: Hello, I have 4 questions... Note: I can not find a ASIN # The name of glasses "Aphroditein - Black" 1. Are these all metal frames including silver decorations? 2. Can they be filled in blue light protection in this metal frame with +300 +0.50 135 +2.75. +0.50 065 3. I was told my PD is 30-30. Does this mean 60? I know, stupid question but I have to ask. 4. Why can I seem to download my photo to "Try On"? Thank You, Laurie

A: Dear Laurie, 1.we would like to tell you that you can click this link:https://www.wherelight.com/wl/GetInfo-2859.html?c=black 2. We are sorry to tell you that we can not make this frame with your PD 60. 3. We would like to tell you that 30-30 is equal to 60. So your PD is 60. 4. would you please send the photo to us first ?

LaurenHoffman Time: 2022-02-09 17:38

Q: Hello! Can I get a status on 82201311702212? Thank you !

A: Dear Lauren Hoffman, we are sorry tell you that your order has been delayed due to our Chinese New Year Holiday. Your order is still being processed. And we will ship your order out next week if everything goes well.

TracySnoddy Time: 2022-02-09 09:59

Q: NO.: 82201281634517 Status please

A: Dear Tracy, Would you please tell us whether your correct PD is 72 ? If you don\'t know your PD, You have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

AnitaEsteve Time: 2022-02-08 12:46

Q: why is my order 22201271108164 taking so long to process my last 2 orders were processed within 5-7 days of ordering

A: Dear Anita, we are sorry tell you that your order has been delayed due to our Chinese New Year Holiday. Your order is still being processed. And we will ship your order out next week if everything goes well.

Laura Time: 2022-02-08 09:16

Q: Hi, I ordered my glasses about 2 wks ago and my tracking hasn't changed. Can you tell me the state of my glasses please

A: Dear Laura, we are sorry tell you that your order has been delayed due to our Chinese New Year Holiday. Your order is still being processed. And we will ship your order out next week if everything goes well.

Laurel T Time: 2022-02-08 05:33

Q: I'm interested in the Dominic frame in black, but the lowest PD it can take is 59 and my PD is 58. Can I order them and put my correct PD in the additional comments on the prescription?

A: Dear Laurel, we are sorry to tell you that we can not make this frame with your PD. We suggest you to choose other smaller frame.

AnissaDegraffenreidt Time: 2022-02-07 12:38

Q: Do all the PD start at 50?

A: Dear Anissa, would you please tell us which frame you want and would you please tell us your PD ?

GlorimarMorales Time: 2022-02-07 11:18

Q: I placed an order on January and the tracking has not moved since January 25th. Can you check please

A: Dear Glorimar,We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.

PatriciaHayes Time: 2022-02-06 05:18

Q: I need a repair

A: Dear Patricia, sorry, would you please tell us the order number and tell us the problems in detail ?

donnasalogar Time: 2022-02-03 07:48

Q: I need bifocals so I would like to order the progressive lenses but also need the blue light. Can I have them both?

A: Dear Donna, we would like to tell you that you can choose progressive lenses at first. After you choose the tint. You can add the bluelight blocker in your lenses.

ROBINROHLEDER Time: 2022-02-01 19:52

Q: Do any of your sun glasses have bifocals

A: Dear customer, we are sorry to tell you that we can not make sunglasses frame with bifocals.

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