Buy Prescription Glasses Online at Affordable Prices

Tonya Montague Time: 2021-11-29 20:19

Q: I purchased a pair about a year ago. Love them. Got my prescription in them. However, I broke them on the edge, lense popping out. Very frustrating. How can I get them repaired? Please help, they are my personality.

A: Dear Tonya Montague, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Marquita Norman Time: 2021-11-29 19:44

Q: I have 4 pairs in my cart for this sale but l am having problem recording my prescription ... It is after hours will you honor the buy one get one free tomorrow? I will call my doctor in the morning

A: Dear Marquita Norman,we would like to tell you that you can use the buy one get one free discount tomorrow.

StephanieMay Time: 2021-11-29 02:44

Q: Hi! I placed Order Number: 22111201117017 It said shipping is free at checkout but I’ve been charged 18.95 for shipping?

A: Dear Stephanie May, we are sorry to tell you that we can not ship the glasses to Great Britain via standard shipping, so you can only choose express shipping when you placed the order.

Ronna E Reynolds Time: 2021-11-27 14:34

Q: I bought a pair of glasses 7027-1 red i would like to buy another pair but i cant find on your website

A: Dear Ronna E Reynolds, here is the link of this frame: https://www.wherelight.com/wl/GetInfo-2489.html?c=red

LouieRoss Time: 2021-11-27 11:32

Q: Do you have much on wireless/rimless glasses?

A: Dear Louie Rossh, here is the link of these frames : ttps://www.wherelight.com/PrescriptionGlasses.php?frame=2&d=rimless

AshlieD Time: 2021-11-27 08:03

Q: I've purchased all my glasses from here for a while, is the additional charge for no lense tint a mistake?

A: Dear Ashlie D,We are sorry for this, the material costs is rising. So we raise prices of the lens.

WendyAragon Time: 2021-11-26 18:31

Q: I want to order a pair of the sims and a pair of the Odella with the coupon . Does the coupon apply? Or do I need to order two of the same pie for the coupon to work. It isn’t working for me at all ;( thank you so much for getting back to me

A: Dear Wendy Aragon, we are sorry to tell you that the frame#Sims is a discounted frame. So the other discount can not be applied to this frame.

WendyAragon Time: 2021-11-26 13:43

Q: Hi how does the Black Friday deal work ? Do I need to get the same pair twice Or can I have the same lens but in different colors ?

A: Dear Wendy Aragon， would you please tell us which frame you want to order ?

KathleenODonnellWalker Time: 2021-11-24 10:06

Q: I have 4 pairs ready but don't know how to get them back in my shopping cart I canceled offer because I forgot to put the bogo code in

A: Dear Kathleen ODonnell Walker,we are sorry to tell you that you need to re-select the lenses and frames.

Goldman Cathy Time: 2021-11-24 07:47

Q: I love the large frames. But I have a PD of 59.5. Are there any large frames I could get with this PD!?

A: Dear Goldman Cathy, we would like to tell you that you can choose the frames in this link: https://www.wherelight.com/PrescriptionGlasses.php?&frame=1&size=3&l=L(140-Above)&pd=59.5

RoseBush Time: 2021-11-24 05:59

Q: I need help putting my lenses in my new frames please

A: Dear Rose Bush, We would like to tell you that you can install the lenses into the frame follow the ways below. 1.Grip the top and bottom of the frame with both hands. 2.Gently pull up on the top of the frame while pushing the lens out from the back. 3.Insert the replacement lens starting at the nose bridge. 4.Press the replacement lens along the perimeter until it snaps securely into place. You also can check this video: https://www.youtube.com/watch?v=ktZJtE215ng If you still cannot install the lenses into the frame, please contact us as soon as possible.

Brielle Miller Time: 2021-11-23 12:37

Q: I got a text saying I had a $15 coupon but I'm not sure exactly how to access it?

A: Dear Brielle Miller, We would like to tell you that you can log in your account and check \"My coupon\". You will find the $15 coupon code. You can use it in your order.

Runetta Arnold Time: 2021-11-22 08:18

Q: I need an invoice for my purchase on July 24 order #Number:221072410501842021-07-24. This is for insurance purposes. Please email the invoice to trunay0616@gmail.com

A: Dear Runetta Arnold, we have sent it to your email address. You can check it later.

LaurieParadee Time: 2021-11-19 11:34

Q: I ordered two pair of progressive glasses. One pair is perfect. The other is horrible. I don't know if the prescription is wrong or just not in the right place.

A: Dear Laurie Paradee, please don\'t worry. Would you please tell us which pair is not good ?

StephanieSlonaker Time: 2021-11-19 07:55

Q: I received an email saying a pair of the glasses I ordered is discontinued and you pick a different pair. I wanted to confirm that this email is legit and how do I select a different frame for this order.

A: Dear Stephanie Slonaker, we would like to tell you that you can tell us the frame number and color. We will change it for you.

RoseBush Time: 2021-11-19 06:51

Q: I received my new replacement frames how do I get the old lenses out and put in the new ones

A: Dear Rose Bush,We would like to tell you that you can install the lenses into the frame follow the ways below. 1.Grip the top and bottom of the frame with both hands. 2.Gently pull up on the top of the frame while pushing the lens out from the back. 3.Insert the replacement lens starting at the nose bridge. 4.Press the replacement lens along the perimeter until it snaps securely into place. You also can check this video: https://www.youtube.com/watch?v=ktZJtE215ng If you still cannot install the lenses into the frame, please contact us as soon as possible.

MariahCook Time: 2021-11-17 11:32

Q: Hello I purchased my glasses a few weeks ago and I paid for express shipping and they are still not here. I checked the tracking number and nothing showed up can you please help me? I really want my glasses

A: Dear Mariah Cook, we have checked your order and we are sorry to tell you that you chose the standard shipping in the order.Please don\'t worry.We have checked the tracking information and it shows that your item was delivered in or at the mailbox. Do you receive it ?

TerryPearson Time: 2021-11-16 18:19

Q: How do I get my PD?

A: Dear Terry Pearson, You can download some APPs to measure the PD. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

JenniferSutherland Time: 2021-11-16 16:14

Q: Where do you put in the sale code?

A: Dear Jennifer Sutherland, we would like to tell you that you can fill the discount code in your shopping bag.

LaterriusScott Time: 2021-11-16 10:46

Q: Hey im emailing because I have yet to receive my glasses and it has been more than 2 weeks. All I have is my transaction number which is?84064509EP4983803. If I can get an update I'd highly appreciate it.

A: Dear Laterrius Scott, we are sorry for the delay. We have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877305175

PatriceColeman Time: 2021-11-14 15:23

Q: I purchased my glasses in August, Order#: 22108102042041 and the Arm just broke off. I really loved these glasses, however, they were really poorly made. The Arms and lens were loose when I received them, now right Arm just broke completely off. I am requesting either a refund or another pair since this purchase was received less than 60 days ago. Can you please advise and assist me.

A: Dear Patrice Coleman, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

JosephBascara Time: 2021-11-12 18:45

Q: Ok

A: Dear Joseph Bascara, Ok. We will refund you.

JosephBascara Time: 2021-11-12 16:01

Q: Can you please order the men’s josaphat black and gold I can pay the difference

A: Dear Joseph Bascara, We have shipped other 2 pairs of glasses. The tracking number is 9400116902368877302020. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877302020 So we can cancel the discontinued one and refund you. You can place a new order to choose the men’s josaphat black. Would you please tell us if you can accept this ?

JameyGunn Time: 2021-11-11 23:11

Q: Hi I'm wanting to know if you are able to ship to New Zealand. at this time? If so, can you give me a rough estimate of the time it might take to deliver. Thanks so much!

A: Dear Jamey Gunn, You need to choose UPS express shipping. The total delivery time for your order is the period of time from when you place your order until the time it\'s delivered to you. It consists of two parts: Processing Time and Shipping Time. Prescription glasses take 3-7 working days for processing. And shipping time is 5-10. So , it will take 10-20 days to deliver.

RyanLambert Time: 2021-11-11 18:00

Q: My PD is 27.5

A: Dear Ryan Lambert, What can we do for you ?

JosephBascara Time: 2021-11-11 12:32

Q: I order three pairs of glasses and it has been over a week now and a couple of days and they still haven’t come yet and I haven’t got an email yet

A: Dear Joseph Bascara, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package. And we are sorry to tell you that the the frame#148 is discontinued. Would you please choose a different frame on our website ? The price of the frame#148 is $25.95, you can go to choose a frame which the price is around $30 we will not charge you the price difference. Then please tell us the frame name and color. We will change it for you. And we shipped your other glasses out at first. After changing the frame, we will ship this pair out.

RemeeHuff Time: 2021-11-09 23:48

Q: Reply: What do you need from me, do you need me to send the blurry black one back to you? RemeeHuffTime:2021-11-09 06:19:58 Q:82110191511027 Order number I purchased 4 pair, 2 are same frame, but different colors. The black pair is blurry on my right eye. The progressive part is lower than the other side, making it blurry. I can send the pair back you, or will you remake new one for me? A:Dear Remee Huff, We will remake the black pair for you. Please don't worry.

A: Dear Remee Huff, We don\'t need anything, you don\'t need to send the blurry black one back. We will make the glasses for you and we will email you a tracking when we ship the glasses. Thank you.

ShawnSteele Time: 2021-11-09 20:07

Q: I’m a new customer and I’m trying to use the newbogo code and it says I have no coupons. How do i use this code? Thank you!

A: Dear Shawn Steele, Please use the code: bogonew. Please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses and accessories.

StephanieMuckett Time: 2021-11-09 13:15

Q: I have been asked to pay an additional 12 dollars for shipping by email is that correct?

A: Dear Stephanie Muckett, Yes, it is correct.

RemeeHuff Time: 2021-11-09 06:19

Q: 82110191511027 Order number I purchased 4 pair, 2 are same frame, but different colors. The black pair is blurry on my right eye. The progressive part is lower than the other side, making it blurry. I can send the pair back you, or will you remake new one for me?

A: Dear Remee Huff, We will remake the black pair for you. Please don\'t worry.

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