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Consulting Servive Center

NathalineAssadourian    Time: 2021-04-02 21:53
Q: Do you ship to Australia? I have my current prescription. How do I go about ordering ?
A: Dear Nathaline Assadourian, We can ship to Australia, please choose UPS shipping. Please place an order on our website : www.wherelight.com
KarenBriscoe    Time: 2021-04-02 18:03
Q: So I have a Far and Near PD. Which one do I use???
A: Dear Karen Briscoe, If you order reading glasses glasses, please use near PD. Otherwise, please use far PD.
Ann    Time: 2021-04-02 09:10
Q: Order: 2200310123421 One of the points fell out of my frame. How do I get fixed? Can I send it back for repair? Please advise and thank you.
A: Dear Ann, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?
Emily    Time: 2021-04-02 07:24
Q: I am looking to order glasses after my next eye exam (I want to make sure the rx is the most up-to-date), but I am moving mid may. What is the turn around time expected for a new order? If I order on April 19th (for example). Will they be delivered by May 15th?
A: Dear Emily, Please check the following link for the delivery time : https://www.wherelight.com/help.php/helpInfo-48.html
KatrinaDeMars    Time: 2021-04-01 18:31
Q: Can you please tell me the address that I can return glasses to? Thank you.
A: Dear Katrina DeMars, We are so sorry to hear this, please don\'t worry, we will help you. Would you please tell us the reason in detail ?
FalashaGilbert    Time: 2021-04-01 14:11
Q: I’m trying to check out and it’s not allowing me to do you know the reason for this?
A: Dear Falasha Gilbert, We have received your order. It is in processing. Please don\'t worry.
Patricia Kemp     Time: 2021-03-31 10:45
Q: My address is 2520 Pilgrim Rest Dr. Dallas, Texas 75237. Please let me know that you received this email
A: Dear Patricia Kemp, We have shipped your order. The tracking number is 9400116902368877502635. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877502635
JENNIFERMILLER    Time: 2021-03-31 07:47
Q: I ordered glasses a couple weeks ago and it has said the label has been created but it hasn't shipped for over a week now. Can you tell me where my package is please? Order number 82103182148216
A: Dear JENNIFER MILLER, The tracking shows that 2021-03-31 11:55 KANNAPOLIS, NC 28083, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 11:55 am on March 31, 2021 in KANNAPOLIS, NC 28083.
CarolinaMirzakhanian    Time: 2021-03-31 02:10
Q: Hello i did not receive a confirmation email after ordering my glasses.
A: Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? Our email address is : service@mail-wherelight.com
LaurieannLeDoux    Time: 2021-03-30 20:26
Q: I have not received my order yet and was hoping you could tell me when I can expect them. My order number is 22103061623498. Thank you, Laurieann LeDoux
A: Dear Laurieann LeDoux, We need to confirm the prescription with you and we sent email you（keithledoux@yahoo.com）, would you please check it ? Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?
Patricia Kemp     Time: 2021-03-30 11:03
Q: I ordered a pair of glasses from you and it has been 3 weeks and wonder where my glasses are. The order number is 82103161021517. Please notify me on my glasses. Thank you
A: Dear Patricia Kemp, We are sorry to tell you that the system of USPS shows that the address is too ambiguous. Would you please double check the address and tell us a detail address ? We will change it for you.
Jenny O'Boyle    Time: 2021-03-29 20:44
Q: I just want to confirm my order and check on when I will be receiving my glasses. I did not receive a confirmation email.
A: Dear Jenny O\'Boyle, We have shipped your order. The tracking number is 9400116902368877590526. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877590526
Zo?Lingren    Time: 2021-03-29 14:49
Q: Just want to make sure my order was confirmed
A: Dear Zoe Lingren, Your order is in processing. Please don\'t worry.
Jennifer    Time: 2021-03-27 19:54
Q: Hello one of the pairs of glasses I ordered is very tight on my face, which causes headaches after some time, is there anyway I return them if they came in an order with 2 other glasses? Thank you.
A: Dear Jennifer, Would you please tell us which pair is tight ? Please don\'t worry, we will help you.
JoanneSnapp    Time: 2021-03-24 19:12
Q: My order was returned. Please resend my order# 22102080155301 back to 410 Georgian Hills Dr. Lawrenceville Ga 30045.That is the correct address, Thank You
A: Dear Joanne Snapp, OK. We will resend the package to you.
elainehenry    Time: 2021-03-24 08:03
Q: Thank you I have received my order of 3 pairs of glasses. One pair is very tight on my temples and causing me discomfort. I am unable to wear them. Please advise. NO.(2176) colour (brown/C1) 82103181147062. (130414)
A: Dear elaine henry, We are so sorry to hear this. Please don\'t worry, we will help you. In order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?
BarbaraLingenfelter    Time: 2021-03-24 01:23
Q: I am trying to order glasses & the app won't let me put in the pds. Please help!
A: Dear Barbara Lingenfelter. Which frame do you want ? Would you please tell us your PD ? We will help you.
LindaBaumann    Time: 2021-03-23 15:08
Q: I just got my order and I love the frame. However, I ordered a line bifocal and this one is more round. I am unable to read or even walk in them as my depth perception is way off. Will you please help me?
A: Dear Linda Baumann, Please don\'t worry, we will help you. Do you mean that you received the no-line bifocal ? Would you please take a photo of the glasses and send it to us ?
RosadyArroyo    Time: 2021-03-23 11:11
Q: The green polarized lens its with mirror finish?
A: Dear Rosady Arroyo, the green polarized lens doesn\'t have mirror finish.
Erica alarcon    Time: 2021-03-23 01:21
Q: I haven’t received info on a return i was seeking.
A: Dear Erica alarcon, Please don\'t worry, we will help you. Why do you want to return the glasses ? Would you please describe the problem in detail ?
Carol    Time: 2021-03-22 11:46
Q: Hi , can I use my Flexpay card to order online? I know I can use reimbursement but I want to use my card because I had to change banks.
A: Dear Carol, Sorry, we don\'t accept Flexpay card. Thanks for your understanding.
AngelicaSantos    Time: 2021-03-21 18:54
Q: #Orden -22103211842020 I made a purchase and did not apply the discount code:BOGO3 ?// Why?/ Already paid full amount Thanks Angelica Santos santosangelica71@yahoo.com
A: Dear Angelica Santos, We would like to tell you that the glasses you ordered are all discounted glasses. Our website lists that All coupon codes could not be applied to discounted glasses and accessories. Thanks for your understanding.
Jennifer    Time: 2021-03-21 17:39
Q: I am wondering if the single vision premium lenses have an anti reflective coating?
A: Dear Jennifer, Yes, the single vision premium lenses has an anti reflective coating
RussellDavey    Time: 2021-03-21 17:30
Q: Hi. I'm trying to use the 2 for 1 code but when I choose the same glasses with a different tint it removes the other pair from my cart. Also, how mush is delivery to Australia?
A: Dear Russell Davey, Please don\'t choose same glasses. Please choose a different frame and leave a note to tell us that you need same frame. The shipping fee to Australia is $18.95.
PhyllisPhifer    Time: 2021-03-20 14:27
Q: Does the Jemma eyeglass frame come in black?
A: Dear Phyllis Phifer, Sorry, we don\'t have them in black.
JennaScott    Time: 2021-03-20 12:28
Q: Hello I need to submit a claim for my glasses to my benefits. To do this I need to enter a phone number and postal code for WhereLight. Can you please send me this information? Thank you!
A: Dear Jenna Scott, Do you have problems with the glasses ? Please don\'t worry, we will help you. Would you please describe the problem in detail ?
SamanthaFarb    Time: 2021-03-20 11:26
Q: I just received my order (Dixie frames), and the lenses were tinted, but I thought I had ordered clear lenses-no prescription. I just wanted to make sure I had ordered it correctly. Thank you!
A: Dear Samantha Farb, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?
AbbigailGarcia    Time: 2021-03-20 08:21
Q: My pd is 29/ 29 what is the conversion for your glasses?
A: DearAbbigail Garcia, Please choose 58 as your PD. 29+29=58.
AndreaHicks    Time: 2021-03-19 11:45
Q: Can you please bring back the Mikayla in blue again? They were the best glasses ever, so comfortable and I got compliments on them everyday!!
A: Dear Andrea Hicks, We are so sorry. It is discontinued.
Britt    Time: 2021-03-19 06:14
Q: I received my order this morning and love my glasses. However, one pair are slightly crooked on my face. My sunglasses are perfect but my normal ones are not. When I put them upside down on a flat surface, one arm is completely off the surface which means that they have not been properly checked as the arms are clearly not level. How can I get this corrected? Thank you.
A: Dear Britt, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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