Consulting Servive Center

A: Dear Kelli JoStrong, We would like to tell you that you apply a refund on this order. So we cancelled this order and refunded you. Please check your Paypal.

A: Dear Tania Hayes, We would like to tell you that we have shipped your order out. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.

A: Dear Isabel Allende, please choose 2 pairs of glasses and enter the code, we will only charge you one pair.Please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses and accessories.

A: Dear MalloryThomas, The total delivery time for your order is the period of time from when you place your order until the time it\'s delivered to you. It consists of two parts: Processing Time and Shipping Time. Express shipping only includes shipping time, not processing time. And we have finished your order. We will ship your order today. We will email you a tracking number tomorrow. Please don\'t worry. Thanks for your understanding.

A: Dear Mary Ross, We have shipped your order #82104131135322, the tracking number is 9400116902368877508378. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877508378

A: Dear Andrea, Would you please tell us your order number ? We will help you.

A: Dear Jyll Bodenmiller, We have shipped your order. The tracking number is 9400116902368877507678. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877507678

A: Dear MaryC, We would like to tell you that you can only choose one 90% off glasses ($2.50/$2.95/$3.99 can only get a pair of eyeglasses at each order.)

A: Dear Heather Bruins, Please don\'t worry, we will help you. Is this the first time you use this prescription ? Please get used to your new lenses gradually by increasing how much time you wear them over the first few days. Try not to switch between different glasses, since this will lengthen your period of adaptation.

A: Dear Mary Musso, Sorry, we don\'t offer progressive lenses with prism.

A: Dear Gigi, Which frame do you want ? Please tell us the frame name. We will check it for you. Do you mean that you want photochromic glasses ?

A: Dear Cassie Cross, We would like to tell you that you can only choose one 90% off glasses ($2.50/$2.95/$3.99 can only get a pair of eyeglasses at each order.)

A: Dear NANCY BECK, Please use the code: bogo3 . Please choose 2 pairs of glasses and we will only charge you one pair.

A: Dear Vivian Johnson, We would like to tell you that you can use the code : bogo3

A: Dear Dee Smith, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

A: Dear Lexi White, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

A: Dear Natayia Williams， Please choose 66 as your PD. https://www.wherelight.com/

A: Dear Alicia Escalante, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ?

A: Dear Dawn Bailey， Please send the picture to us. We will help you.

A: Dear Jennifer Calvert, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

A: Dear Eric Abernathy, Here is the link for men: https://www.wherelight.com/PrescriptionGlasses.php?GENDERS=2&d=men

A: Dear Sandra, We have progressive lens. Here is the link for clip on sunglasses : https://www.wherelight.com/PrescriptionGlasses.php?&GENDERS=2&scene=3&l=Clip-On

A: Dear Karen Briscoe, If you order reading glasses glasses, please use near PD. Otherwise, please use far PD.

A: Dear Danielle Marie Schramke, We would like to tell you that you can only choose one 90% off glasses ($2.50/$2.95/$3.99 can only get a pair of eyeglasses at each order.)

A: Dear Danese Mathis, Which frame do you want ? Would you please tell us your PD ?

A: Dear Jennifer Carroll, If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: Dear Joanne Thomas, Yes, please choose smaller frame.

A: Dear Jessica Gibson, We would like to tell you that we have shipped your order out. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.

A: Dear Robin Hackney, Would you please take a photo of your prescription and attach it in the email ? We will help you. What type of glasses do you want ?

A: Dear Sharyne Cummings, we can\'t ship your order by standard shipping because the Novel Corona Virus disrupt the standard shipping services. We can ship your order by UPS EXpress shipping.