Buy Prescription Glasses Online at Affordable Prices

kelly Time: 2021-04-23 06:07

Q: I just received my glasses in the mail. The prescription is right but they make me dizzy when I move my head. Can I return them for another pair?

A: Dear kelly, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ?

KarenBell Time: 2021-04-23 01:45

Q: I can't go further with my order as I cannot find the PD on my prescription, I have a photo of the prescription I can upload

A: Dear KarenBellIf you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

RobinHackney Time: 2021-04-22 21:17

Q: I was wanting to know when I will get my glasses. Also can you tell why it wouldn't let me order express delivery?????? Your website has alot of major problems it needs help badly.

A: Dear Robin Hackney, We are sorry to tell you that the frame you choose are both discounted frames. So we can not apply other discount to your order. If you want to change to fast delivery, you need to pay the price difference. Would you please tell us whether you can accept it ?

pamela Time: 2021-04-22 19:31

Q: Hi How do you change the lens coating after you have the order in your bag? TY

A: Dear Pamela, Sorry, we don\'t understand. What can we do for you ? We will help you.

Samantha Galarza Time: 2021-04-21 21:29

Q: Hello, I currently have three pair of glasses in my cart ready to check out, but it’s giving me a massage that I don’t quite understand that’s not allowing me to go any further to complete my purchase. Thanks in advance

A: Dear Samantha Galarza, We would like to tell you that you can only choose one 90% off glasses ($2.50/$2.95/$3.99 can only get a pair of eyeglasses at each order.)

VanessaBarragan Time: 2021-04-21 17:42

Q: I just uploaded a picture of a prescription, how long do I have to wait to order glasses?

A: Dear Vanessa Barragan, Please place an order on our website : www.wherelight.com

Patricia Kemp Time: 2021-04-21 14:57

Q: I got my glasses on April 10th and they had the big bifocals I wanted no line bifocals, is there anyway that I could get no line bifocals. Will you let me know if you can change these to no line. If not could I get a refund or another pair of glasses. Thanks

A: Dear Patricia Kemp, Do you mean that you want progressive glasses ?

PaulZevgolis Time: 2021-04-20 12:15

Q: I would like to buy sunglasses in Frame 8159 with progressive lens. Is that possible and if so, would I choose progressive lens, or polarized lens.

A: Dear Paul Zevgolis, You can choose progressive lens and choose a tint, or , you can choose polarized lens and enter your progressive prescription.

GloriaBowen Time: 2021-04-20 05:53

Q: order # 2210408081919 April 8. can you please update me on shipping status? Thank You.

A: Dear Gloria Bowen, We are so sorry to tell you that the frame#6516 is discontinued. The price of the frame #6516 is $37.95, you can go to choose a frame which price us around $40, we will not charge you the price difference. Then please tell us the frame number and color. We will change it for you.

StaceyMcCann Time: 2021-04-19 14:14

Q: Are these digital lenses?

A: Dear Stacey McCann, Our lenses are resin.

StaceyMcCann Time: 2021-04-19 13:04

Q: I am interested in the Sabina. You show on the site that they come in 2 options black and tortoishell but when I do the try on they are black and tortoishell combined. Black on top, tortoiseshell on bottom. I like this option. Is it available?

A: Dear Stacey McCann, We are sorry to tell you that it is unavailable. We only have it in black and tortoishell.

LindseyWilson Time: 2021-04-19 10:02

Q: I have fallen in love with a frame someone has and I cant find it on your site. Can you tell me if the SELENA frames have been discontinued? They are a large, round cat eye frame.

A: Dear Lindsey Wilson, Would you please send us a picture ? We will help you.

MildredThompson Time: 2021-04-18 19:49

Q: Sorry to ask but this is the first time I've ever ordered glasses in my life. What is a PD and where do I find it on my prescription paper so I can order my glasses.

A: Dear Mildred Thompson, The PD is very important to your vision. We need to make the lenses according to your PD. If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

AngelaKwak Time: 2021-04-18 18:07

Q: My package says it was delivered but I never received it. I do not suspect mail theft because I was home at the time of delivery. I have contacted USPS but am not sure what else to do?

A: Dear Angela Kwak, We are sorry to hear the loss of your package and it is very regrettable to have such an accident. We have checked your tracking information and it shows that your package has been delivered in your mailbox. Would you please check your mailbox first ? And please don\'t worry, we promise that we will solve your problems. If you didn\'t find them in the mailbox, would you please contact the local USPS office first? If they also can not find your package, would you please get a statement from USPS to state that you have not received the package? And Please take a photo of the statement and attach it in the email. Please contact us as soon as possible. We are looking forward to your feedback. Thank you for your understanding and support.

DorothyGraf Time: 2021-04-18 16:49

Q: Can I not get prescription sunglasses on this site?

A: Dear Dorothy Graf, Yes. We have prescription sunglasses.

Octavia Marshall Moy Time: 2021-04-18 09:08

Q: Hello. I need to change my PD to 63. I just placed order yesterday. Order number is Number:821041710355732021

A: Dear Octavia Marshall Moy, We will change it for you. Please don\'t worry.

Miranda Orgel Time: 2021-04-18 06:57

Q: I ordered glasses and they broken. They were replaced. But the replacement pair has broken now. I am unable to keep get a new pair for them to break. How do I go about a full refund?

A: Dear Miranda Orgel, We are so sorry for this. You can choose a new frame on our website and we can make the glasses for you. Would you please tell us if you can accept this ?

Mignon Bacon Time: 2021-04-18 06:45

Q: When will Starry black frames be restocked

A: Dear Mignon Bacon, It is expected to arrive on Wednesday.

Velvet Sparkle Time: 2021-04-17 22:00

Q: Am I able to order a pair for blue light blocking, non-prescription? I couldn’t find an option for it but maybe I can order it through customer service?

A: Dear Velvet Sparkle, Please choose blue light blocking lenses and enter 0.00 as your prescription.

SusanTulis Time: 2021-04-17 10:11

Q: My original prescription is PD 62. ADD 150 and 150 where can I send this. Order no. 22104112247285

A: Dear Susan Tulis, Would you please take a photo of your original prescription and send it to us ?

SusanRichards Time: 2021-04-17 06:31

Q: Please check on order # 22104111307182 ordered 4/11/2021. My had disappeared from your website. I’m very excited about this order. Sincerely, Susan Richards

A: Dear Susan Richards, Your order is in processing. Please don\'t worry. When we ship it, we will email you a trackcing number.

LaurieannLeDoux Time: 2021-04-17 06:24

Q: How do I send a photo of my prescription to you? Thank you, Laurieann LeDoux lrledoux@baschools.org

A: Dear Laurieann LeDoux, please take a photo of your original prescription and send it to us.

JessicaGammon Time: 2021-04-17 05:47

Q: I placed an order on the first of April. (82104011447122) I have not yet received these glasses even though the update says they've shipped. Tracking has no update and says my tracking number is invalid. I also have no emails and can only view my order from my profile on the site. Is there any way to know where they are or when I can expect them?

A: Dear Jessica Gammon, The tracking shows that SABATTUS, ME 04280, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 11:12 am on April 17, 2021 in SABATTUS, ME 04280. Did you receive your package ?

Monica Guidry Time: 2021-04-16 18:53

Q: Bogo code does not work

A: Dear Monica Guidry,Please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses and accessories.

Lois T Knox Time: 2021-04-16 14:55

Q: My order #82103281841436 how long of a wait do I have before receiving my 2 pairs of glasses. Thank you.

A: Dear Lois T Kno, The tracking number is 9400116902368877565968. It will take 6-14 business days to deliver. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877565968

SusanHarju Time: 2021-04-16 10:22

Q: Have #2190513134604 is the order number. Are these frames coming back in stock? I have these, but prescription change, need another pair.

A: Dear Susan Harju, Sorry. the frame is discontinued.

StaceyMcCann Time: 2021-04-16 10:13

Q: Hi, I have a question about item 3571. The picture shows the options black or tortoishell but when I try it on it is a combo of both (black on top and tortoise on the bottom) If I order the product is that what I will receive? That is the one I want. Thank you for clarifying.

A: Dear Stacey McCann, we don\'t have frame 3571. Would you please send us a picture ? We will help you.

RobinHackney Time: 2021-04-15 17:59

Q: They glasses after weeks trying to figure out how to do the perscriptions. I was ready to check out it was supposed to be buy one get one free and it's not That's not fair. It should be 75.00 and it's not Please help

A: Dear Robin Hackney, Would you please tell us your order number ? We will help you.

KathyBrighton Time: 2021-04-15 13:48

Q: 400116902368877432352 The lens fell out of my new glasses and I wrote asking for a refund. I never heard anything back and hope we can resolve this.

A: Dear Kathy Brighton, We are so sorry for this. We can remake the glasses for you, would you please tell us if you can accept this ?

SusanTulis Time: 2021-04-15 11:17

Q: I asked that my latest order be 150 and 150 not 2.25, 2.25.

A: Dear Susan Tulis, Please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ?

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