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Consulting Servive Center

Lisa Rusch    Time: 2020-05-19 07:01
Q: Do you do reading glasses?
A: Dear Lisa Rusch, yes, we do reading glasses. You can choose single vision reading glasses.
Vilma Melendez     Time: 2020-05-18 19:26
Q: Tengo dudas sobre si los lentes se oscurecen cuándo hay luz solar y cuando no Hay luz solar no oscurece. O simpre están oscuros
A: Dear Vilma Melendez, do you mean that you want photochromic lenses ? What we can do for you ?
JaniceHardman    Time: 2020-05-18 16:09
Q: USP states that a label was created but these items were never sent to them, this was on the 12th of May and the other one on the 14th of May but you are stating that they are in route, which is true? I would just like to have my glasses please I have to work and cannot see, thanks you please!
A: Dear Janice Hardman, please don\'t worry, we are not a scam company. Affected by the COVID-19, the update of the tracking information is unstable. Sometimes the tracking information will not be updated until the package arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry. Please trust us.
lesa    Time: 2020-05-18 11:26
Q: how long for delivery for a progressive prescription in the Chicago area?
A: Dear lesa, The total delivery time for your order is the period of time from when you place your order until the time it\'s delivered to you. It consists of two parts: Processing Time and Shipping Time. Prescription glasses take an additional 6-8 working days for processing.Standard Shipping to America can take 12-21 Business Days. Thanks for your understanding.
CamilleMorgan    Time: 2020-05-17 22:10
Q: hi I live in Australia can i still have glasses delivered
A: Dear Camille Morgan, yes, please choose UPS Express shipping.
LuceroSanchez    Time: 2020-05-17 17:36
Q: Hi, I was wondering if my glasses were shipped already. I'm anxious to try them :)
A: Dear Lucero Sanchez, we have shipped your order. The tracking number is 9400115902368877403751. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877403751
WendiCarter    Time: 2020-05-17 15:01
Q: I am tracking my order 2200507132331. It shows it is delayed and was in OKC and now in Dallas TX with a delay? Can you tell me when this order will arrive to me?
A: Dear Wendi Carter, we have checked the tracking. The tracking shows that your order was delivered. Did you receive your order ?
Amorette     Time: 2020-05-17 14:36
Q: I don’t have a prescription but I know I use +2.75 readers. Is there a way to use that only and not the prescription?
A: Dear Amorette, we would like to tell you that you can choose single vision reading glasses, please choose +2.75 as your sph values and 0.00 as your Cyl values.
Rachel L Hill    Time: 2020-05-17 13:14
Q: I would like to do a return. How do I begin this process?
A: Dear Rachel L Hill, please don\'t worry, we will help you. Would you please tell us why you want to return the glasses to us ?
VICTORIANGUYEN    Time: 2020-05-16 22:00
Q: Hello I dont know how to reply but YES please ship !
A: Dear VICTORIA NGUYEN, OK. We will cancel your order 2200515150940. We will process your order 2200516101632 and 2200516144407.
JohnaeWhitaker    Time: 2020-05-16 21:31
Q: What does the crown icon next to some of the frames mean?
A: Dear Johnae Whitaker, Those are the best-selling glasses
Pamela     Time: 2020-05-16 20:09
Q: Do you accept CashApp payments?
A: Dear Pamela, sorry, we don\'t accept CashApp payments. You can use Paypal.
VICTORIANGUYEN    Time: 2020-05-16 10:15
Q: Hello, I would like to cancel/refund an order 2200515150940 so I can place another please.
A: Dear VICTORIA NGUYEN, we can cancel your order 2200515150940, please don\'t worry. We found that you have 2 new orders, 2200516101632 and 2200516144407 , can we process them and ship them ?
MaryMays    Time: 2020-05-15 17:39
Q: Can I get bifocal sunglasses?
A: Dear Mary Mays, sorry, we don\'t have bifocal sunglasses.
AlejandraNavarro    Time: 2020-05-15 13:16
Q: Hello, I bought a glasses last wensday. Where can I check my status shipping.
A: Dear Alejandra Navarro, your tracking number is 1Z00F5V50445312145. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50445312145&requester=WT/trackdetails
Kamilah    Time: 2020-05-15 12:43
Q: How long is shipping taking to Canada during the pandemic?
A: Dear Kamilah, it will take 20-30 business days.
Skylar    Time: 2020-05-15 08:03
Q: Do the bluelight protect lenses have a color or tint to them??
A: Dear Skylar, the bluelight protect lenses don\'t have a color or tint. If you want a tint, you can choose a tint when you are at the step of selecting lens tint.
ElizabethDe Jesus    Time: 2020-05-14 07:50
Q: Quiero saber cuando me llegan mis espejuelos. Gracias Elizabeth
A: Dear ElizabethDe Jesus, please don\'t worry, we shipped your order on 5th.May. It will take 10-20 business days to deliver. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877393359
Kanesha Hayes    Time: 2020-05-13 20:20
Q: What do I put for save as prescription name?
A: Dear Kanesha Hayes, it\'s up to you. This is just for your convenience to remember.
KellieRichardson    Time: 2020-05-12 18:51
Q: My prescription has changed can I get the lenses in my glasses updated with the new RX?
A: Dear Kellie Richardson, we are sorry to tell you that we don\'t replace lenses. Would you please place a new order on our website ?
NoemiMartinez    Time: 2020-05-12 15:50
Q: How can I track my order. I haven’t gotten a tracking code or even a email.
A: Dear Noemi Martinez, please don\'t worry, your order is in processing. We will email you a tracking number when we ship your glasses.
ShondaHamilton    Time: 2020-05-12 14:09
Q: My clear frame Lacey's just arrived....Love Love Love them ???? & my progressive prescription is on point..thank you!!!
A: Dear Shonda Hamilton, we are so happy to hear this. Thanks for your purchase !
ShondaHamilton    Time: 2020-05-12 14:08
Q: My clear frame Lacey's just arrived....Love Love Love them ???? & my progressive prescription is on point..thank you!!!
A: Dear Shonda Hamilton, we are so happy to hear this. Thanks for your purchase !
Rochelle     Time: 2020-05-12 08:43
Q: Where's my order?
A: Dear Rochelle, Please don\'t worry, we will email your order in 3 days and we will email you a tracking number.
Patrice Wright     Time: 2020-05-11 20:27
Q: Hello, I placed an ordered in April 28th and never received an email or confirmation about my order. But money was taken out my account for the order
A: Dear Patrice Wright, we have shipped your order. The tracking number is 9405515902368877397299. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9405515902368877397299
LaurenNero    Time: 2020-05-11 20:18
Q: Help! I need to cancel my last order! PLEASE. Here is the order number: 2200511142423 Please that cancel that order. I want to make another, bigger order. Thank you. Lauren Nero
A: Dear Lauren Nero, OK. We will cancel your order and refund you.
DH211    Time: 2020-05-11 18:50
Q: I wasn’t able to enter an axis for my left eye. I believe because I had it set to Plano (as my prescription calls for). How am I able to make sure that the lenses are going to be correct?
A: Dear Customer, if your prescription shows Plano for your left eye, you can choose 0.00 for your left eye. And you can upload your prescription when you place the order. Or you can email us your prescription, we will check it for you.
Janay Salazar     Time: 2020-05-11 14:46
Q: Hi my name is janay Salazar. I bought a pair of glasses about 2 weeks ago. You guys charged me on my card but when I try to look for the glasses on your website so I can track the shipping, nothing pops up.
A: Dear Janay Salazar , we have shipped your order. The tracking number is 9400115902368877399665. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877399665
Barb Becton     Time: 2020-05-11 11:54
Q: Hi, I currently have progressive bifocal lenses with transition. Is that available?
A: Dear Barb Becton, yes, we have transition lens. It is called photochromic on our website. You can choose photochromic grey or photochromic brown when you are selecting the lenses tint.
Michelle Duprey     Time: 2020-05-11 11:54
Q: Hi why can I buy my glasses the options are there but I am not getting to buy???
A: Dear Michelle Duprey, Sorry we don\'t understand what you are talking about. Would you please describe your problem in detail ?
Question:
If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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