Buy Prescription Glasses Online at Affordable Prices

Ebony Time: 2020-05-11 10:46

Q: Hi! I can't check the status of my order because I did it before creating my account. My order number is 82005070628516. Thanks!

A: Dear Ebony, we would like to tell you that your account is your email: ebonyfbryant@gmail.com. And we have sent you the password via email. You can check it and log in your account.

DestinyRuiz Time: 2020-05-11 08:31

Q: I received an email from Alizzz asking to fix my PD. I responded with the correct info. How do I know if this info has been received/updated?

A: Dear Destiny Ruiz, We would like to tell you that we have made changes to the PD and you can check the pictures above. We will process your order immediately. Please don\'t worry.

JoanneDoherty Time: 2020-05-11 08:26

Q: Hi, I have just put 2 pairs of glasses from the sale into my cart, but it won't let me checkout to pay for them?. It just says at the bottom to choose more glasses but i only want the 2 pairs i have put in the car?. Thanks jo.

A: Dear Joanne Doherty, would you please take a sceenshot of your cart and send it to us ? We will check it for you.

virnamancosu Time: 2020-05-11 01:00

Q: I would like to upload my photo

A: Dear virnamancosu, what photo do you want to upload ? Would you please send the photo to us ?

Aurora Keogh Time: 2020-05-10 15:20

Q: Hi there, I just placed an order but I didn’t get a confirmation email and I think I may have ordered the wrong size

A: Dear Aurora Keogh, we would like to tell you that each frame only has one size, it can\'t be changed . Do you need us to cancel your order ?

IvoneIrizarry Time: 2020-05-10 14:10

Q: What is axis

A: Dear Ivone Irizarry, Axis, refers to the angle of the correction for the astigmatism in the eye (if one exists) from 1 to 180. If there is an Axis value on an eye, there must be a CYL (Cylinder) value on that eye. If there is no Cylinder value or if the value is zero, the OD Axis value is entered as 0.00. The Axis value is usually written as 3 digits, which means if your Axis value is 5, it is often written as 005. This Axis value is still 5, regardless of how it is displayed. OD Axis is Axis correction for your right eye. OS Axis is Axis correction for your left eye.

NicolaMarshall Time: 2020-05-10 13:24

Q: 9400111699000846371265 .....Please help me ....I have been tracking this order which was slated for delivery on May 1. Now the tracking number only says in transit between facilities. I have reached out to USPS for help to no avail.

A: Dear Nicola Marshall, your order is currently in transit to the destination. You will receive it soon, please don\'t worry. Your patience and understanding will be greatly appreciated.

LynmaryRivera Time: 2020-05-10 13:13

Q: GOOD EVENING IAM TRIYING TO BUY 2 PAIR OF GASES USING DE CODE BOGO510, BUT WHEN I SELECT TO PAY BY PAYPAL THE POP UP PAGE GOES AWAY AND IT DOES NOT LE ME PAY BY PAYPAL IN YOUR PAGE, IT IS THE ONLY WAY A MAKE PAYMENTS AND HAVE DONE SO BEFOR WITH WHERELIGHT. PLASE ASSIST SO I CAN BENEFIT FROM YOUR MOTHERS DAY OFER BUY ONE GET ONE FREE. THANK YOU, LYNMARY

A: Dear Lynmary Rivera, please don\'t worry, we will help you. Would you please take a screenshot of the payment page and send the screenshot to us ?

ShelleyWalk Time: 2020-05-10 12:55

Q: My PD IS 65/62. HOW CAN I PUT THAT ? YOUR NUMBERS OFFERED ARE NOT THAT HIGH!

A: Dear Shelley Walk, your PD is 65. Please don\'t worry, your order is in processing.

Deena Time: 2020-05-10 06:55

Q: I ordered 2 pairs of glasses. I received a texted this AM stating my order was received and asked me to log onto wherelight to confirm the order. I logged in and there’s no history of my order with in my profile. Nothing to confirm. What are my next steps? Is my order stalled until I confirm my order? Was it received? Thank you for you help.

A: Dear Deena, we found that you ordered 2 pairs of glasses and you entered 2 different prescription, are you sure about this ?

Renee Time: 2020-05-09 05:02

Q: How do I know what size to order. I can't fine any measurement tool. Thanks

A: Dear Renee, we would like to tell you that each frame on our website has the measurements. You can check it in the frame details

LaceyElkins Time: 2020-05-08 13:47

Q: Is their a minimum amount on purchase? Can you not buy one pair for $2.99?

A: Dear Lacey Elkins, we would like to tell you that you can\'t buy $2.99 glasses only, you need to buy other glasses together.

JB Time: 2020-05-08 05:09

Q: Hello, I placed my order nearly two months ago but have yet to receive anything. I've checked the order status and it says it's at the warehouse but I'm not sure if it's got lost? I'm only enquiring as I know of people who have ordered since me who have received their glasses. Thank you for your help.

A: Dear Jaqueline Brown, we are sorry to tell you that your order was lost. We can remake the glasses for you. Would you please tell us if you can accept this ?

MaryDailey Time: 2020-05-07 16:00

Q: I am trying to place an order for prescription sunglasses and regular prescription glasses. It is asking me for my pd numbers. I cannot find those #’s in my original prescription. Can I submit the order without that info?

A: Dear Mary Dailey, The PD is very important to your vision. We need to make the lenses according to your PD. If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

TheresaOHagan Time: 2020-05-07 14:18

Q: Why didn't the discount code apply?

A: Dear Theresa OHagan, please don\'t choose discounted frames, all coupon codes could not be applied to discounted glasses and accessories.

Christine Time: 2020-05-07 13:21

Q: hello, trying to order simple reading glasses at a 3.25 strength i have no prescription, but it wont let me!, how do I order?

A: Dear Christine, please choose single vision reading lenses and choose +3.25 as your sph value.

HeatherKeener Time: 2020-05-07 11:44

Q: Wanted to double confirm that the BOGO deal is for the entire second pair including lens (progressive) versus just BOGO for the frame only

A: Dear Heather Keener, it is for the entire second pair.

AnthonyCilia Time: 2020-05-07 10:17

Q: Are you sending to Malta please?

A: Dear Anthony Cilia, yes, but please choose UPS Express shipping.

ElsiedePrisco Time: 2020-05-07 05:29

Q: Order # 2200506094945 Already paid...Do Not Cancel

A: Dear Elsiede Prisco, Because you have cancelled your order, so we can\'t process your order. We will refund you the full cost. Please place a new order on our website. Thank you.

HaydeeRobinson Time: 2020-05-05 18:15

Q: Hola. Estoy muy contenta porque ya mis lente estan en fábricacion, cuanto tiempo tardará hasta su envio?

A: Dear Haydee Robinson, please don\'t worry, we will email you a tracking number when we ship your order.

AngelaHeberlein Time: 2020-05-05 13:59

Q: are your lenses polycarbonate or plastic?

A: Dear Angela Heberlein, our lenses are Resin lenses.

Jedith aguilar Time: 2020-05-05 12:14

Q: :820050507064802020-05-05 my question is if the eyeglasses are going to be thick, because i cancel the order, but if not i will like to keep the order

A: Dear Jedith aguilar, your lenses will not be thick, please don\'t worry.

LeahRubin Time: 2020-05-05 10:36

Q: I'm in the process of ordering eyeglasses. Because my prescription is higher I usually like to get an index around a 1.74 so they are thin lenses but it is choosing 1.61 and I cant figure out how to change it. Is there a way to upgrade? Thanks in advance!~ Leah

A: Dear Leah Rubin, have you placed an order ? Would you please tell us your order number ? If you didn\'t pay for your order, you can place a new order and choose 1.74.

LeciaCook Time: 2020-05-05 07:56

Q: The PD numbers listed on my prescription are listed 63/60.0 those numbers are not options. What does this mean?

A: Dear Lecia Cook, your Pd is 63.0. Please choose 63.0 as your PD.

Annonciata Levigne Time: 2020-05-05 07:47

Q: Hi I'm not sure that my order went through

A: Dear Annonciata Levigne, we have shipped your order #82004261103405. The tracking number is 9400115902368877386511. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877386511

JulianaLima Time: 2020-05-05 06:54

Q: I just ordered 2 glasses but I wasn't able to be sure that the prescription was properly added. I already sent by email and just want to make sure you got my prescription

A: Dear Juliana Lima, Please don\'t worry, we will change your prescription according to the prescription you attached.

Kate Time: 2020-05-05 04:18

Q: I just want 1.75 reading lenses - not a precription - and I don't see an option to NOT put in a prescription. What am I missing?

A: Dear Kate, please choose single vision reading lens and select +1.75 as your sph value.

Mattie Brooken Time: 2020-05-05 00:34

Q: I bought the retro Genivieve and they broke on the right side look like it was glued I had them a little over a week. can they be replaced or fixed

A: Dear Mattie Brooken, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

April Osuna Time: 2020-05-04 16:14

Q: Hi, I placed an order but I would like to track my order but I haven’t received anything l.

A: Dear April Osuna, please don\'t worry, your order is in processing. We will email you a tracking number when we ship your glasses. Thank you for your understanding.

Mattie Time: 2020-05-04 12:00

Q: Item19527 I want yellow when I click on yellow frames, the pink comes up are you out of the yellow?

A: Dear Mattie, do you mean item 95127 ? We don\'t have it in yellow.

Consulting Servive Center

30-day Return & Exchange Not Satisfied? No Worry!No Hassle!

Safe Shopping Guarantee Free Shipping Over $69 and 365-Day Frame Guarantee