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Mattie Brooken Time: 2020-05-23 06:34

Q: I was wondering if my replacement glasses have been shipped the first pair arm broke after a week. I was told new one would be sent. Thanks

A: Dear Mattie Brooken, the tracking number is 9400115902368877411749. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877411749

Nicole Time: 2020-05-22 23:59

Q: I want to order lenses and frames but when I go to put in the PD value the drop down menu all the values are in grey and not selectable. But when I go to submit order it says “submit pd numbers “ and causes a catch 22.. if you can please help I will order some glasses from youI cannot take a picture of my Rx because I no longer have a copy to take a photo from but it is valid I just ordered a pair from Zeno with it last week no problem

A: Dear Nicole, which frame do you want ? Would you please tell us your PD value ?

HaydeeRobinson Time: 2020-05-22 23:08

Q: Hola. Mi lentes no llegaron a mi buzon. Los devolvieron a usps por falta del número de apt. Llame y me dicen que volveran a enviarlo a casa. Espero por ellos

A: Dear Haydee Robinson, Your item was delivered in or at the mailbox at 1:44 pm on May 21, 2020 in OKLAHOMA CITY, OK 73134. Would you please check your mailbox ?

EbonyBryant Time: 2020-05-22 21:17

Q: The shipping information looks different than my previous order. Can you confirm that my glasses have been shipped?

A: Dear Ebony Bryant, we have shipped your order, the tracking number is 9405515902368877420089. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9405515902368877420089

Diane Price Time: 2020-05-22 19:38

Q: I received my glasses today the fit is very tight I am unable to wear these were Large but the fit is very narrow. I would like to exchange these glasses for another pair. Order# 82005010942502 Fayth

A: Dear Diane Price, we are so sorry to hear this, please don\'t worry, we will help you. Are you willing to take a photo by wearing the glasses ?

HaydeeRobinson Time: 2020-05-22 12:51

Q: No he recibidos mis lentes? Esta perdidos y son 2, no estan en el mailbox y dice entregado. Como hacemos?

A: Dear Haydee Robinson, please don\'t worry, your order is in transit, you will receive it in 10-20 business days.You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400111699000401962969

AshleySeelig Time: 2020-05-22 09:30

Q: Hi. My PD is 31.5 / 32. When i enter my PD, it says it is too small for the frames. But i really want those frames. I have a large head and face. How can i make them work? Thanks.

A: Dear Ashley Seelig, we would like to tell you that the PD is very important to your vision.Big frames can\'t fit your small PD, please choose smaller frames on our website. Thanks for your understanding.

Patricia Kimmel Time: 2020-05-22 08:35

Q: My frame broke on glasses bought one month ago. The lens is intact. I love the frame. May I send frame and lens back for a teplacent?

A: Dear Patricia Kimmel, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

Mary Time: 2020-05-22 08:33

Q: How to order just readers

A: Dear Mary, please choose single vision reading lenses and fill in your readers strength. Such as +2.50,+3.00

LaToniaPride Time: 2020-05-22 04:59

Q: I purchased the Sasha frame and after I got them I realized they will look better on me as sunglasses. Would it be possible for me to just purchase the lenses?

A: Dear La Tonia Pride, sorry, we are sorry to tell you that we don\'t sell lenses separately.

Maritza Murillo Time: 2020-05-21 21:47

Q: I need help!!!? Please

A: Dear Maritza Murillo, please don\'t worry, we will help you. Which frame do you want ? Would you please send us your prescription ?

MaryLuz Time: 2020-05-21 12:33

Q: Como puedo solicitar el espejuelo bifocal sin línea?

A: Dear Mary Luz, you can choose progressive glasses or free form glasses.

Laura Time: 2020-05-21 10:31

Q: It has been NINE DAYS since my glasses shipped and still no update on status. What is happening? I feel ripped-off!

A: Dear Laura, the tracking has been updated. You can check it. Affected by the COVID-19, the update of the tracking information is unstable. Sometimes the tracking information will not be updated until the package arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.

TanyaJohnson Time: 2020-05-21 10:14

Q: I have 2 pairs of glasses in my cart and it is telling me i have to add another to use the bogo coupon. Why is that?

A: Dear Tanya Johnson, all coupon codes could not be applied to discounted glasses and accessories. Please don\'t choose discounted glasses

Maritza Murillo Time: 2020-05-20 23:32

Q: Hi there! I really love ???? all of these glasses.. I need help filling out my prescription. Can someone please help me out?

A: Dear Maritza Murillo, please don\'t worry, we will help you. Which frame do you want ? Would you please send us your prescription ?

Sharon Morgan Time: 2020-05-20 16:45

Q: Got my glasses but no my pink eye glass case when will i receive my pink cass it was included in the price thank u

A: Dear Sharon Morgan, we are so sorry for this. We can resend you a case or we can refund you $5. Would you please tell us your decision ?

Kerryn Wilkinson Time: 2020-05-20 15:12

Q: Hi There, I ordered some frames on the 11th of May and have not yet had shipping confirmed, Many thanks Kerryn

A: Dear Kerryn Wilkinson, we have shipped your order. The tracking number is 1Z00F5V50440077516. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50440077516&requester=WT/trackdetails

Evangelina Time: 2020-05-20 14:02

Q: Good afternoon.Its asking for near or far for prescriptions.I need for both.I use my glasses all the time.How would I go about doing that?

A: Dear Evangelina, if you need both, you can choose bifocal(with line) glasses or progressive(no line) glasses.

wandadavidson Time: 2020-05-20 13:38

Q: The tracking number listed on my order is not working when I tried to track where are my glasses. Any suggestions.

A: Dear wanda davidson, Affected by the COVID-19, the update of the tracking information is unstable. Sometimes the tracking information will not be updated until the package arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877408503

Latonya Garrett Time: 2020-05-20 12:58

Q: I was wondering when am I going to get my glasses

A: Dear Latonya Garrett, we shipped your order on May 14th. It will take 10-20 business days to deliver. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877405847

Lisa Time: 2020-05-20 09:45

Q: On the axis of my eye it says 010 on my prescription is that the same as 10? I’m unsure because there is no 010 option to select.

A: Dear Lisa, 010 is same as 10, please select 10.

XiomaraGiordano Time: 2020-05-20 09:17

Q: I see that a label was created for my glasses for 6 days ago. is there a reason they have not shipped yet?

A: Dear Xiomara Giordano, we have shipped your order and the tracking has been updated. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877409753

April Time: 2020-05-20 07:45

Q: My prescription has unusual values do to a severe astigmatism. I cannot fill the Rx from the website. May I upload my Rx instead

A: Dear April, yes, you can upload your Rx, we will check it when we receive your order.

JoyGladden Time: 2020-05-19 20:10

Q: I received my glasses and I love them! I placed an order for one pair without tint and the other pair with tint. When I received the order both pair are with tint. How can you fix this?

A: Dear Joy Gladden, Please don\'t worry, we will help you. Would you please take a photo of the both pair of glasses ? And please send the photo to us.

Flaviana Njuguna Time: 2020-05-19 15:02

Q: Hello is it possible to get transition glasses for reading and long distances I was confused by the options when checking out I see sunglasses but not sure if transitionals

A: Dear Flaviana Njuguna, if you want transitional glasses. Please choose photochromic tint when you are selecting lens tint for your glasses.

Deanna Time: 2020-05-19 13:34

Q: Is there any way we can order the glasses as sunglasses only if we don't have a prescription or need for glasses?

A: Dear Deanna, if you want the glasses with non-prescription, you can choose 0.00 as your sph and cyl value. And you can choose any number as your PD value.

HannaNoice Time: 2020-05-19 13:18

Q: Hello, I recently ordered two pairs of glasses from you. I have been wearing them less than a week and the arm on one of my pairs of glasses has broken. Is there a way I can get either a refund of replacement?

A: Dear Hanna Noice, please don\'t worry, we will help you. Would you please tell us which pair is broken ? Would you please take a photo of the broken glasses and send it to us ?

Delander Mckoy Time: 2020-05-19 12:54

Q: Looking for my order? Delander Mckoy

A: Dear Delander Mckoy, would you please tell us your order number ? We will check it for you.

JaniceHardman Time: 2020-05-19 12:36

Q: Thank you for responding so quickly, just excited want to see how the glasses are, so that I can order more, thanks again!

A: Dear Janice Hardman, we have shipped your 2 orders. The tracking numbers are 9400115902368877410285 and 9400111699000401966769. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels

Eunice Time: 2020-05-19 09:10

Q: What is the PD?

A: Dear Eunice, We would like to tell you that if you don\'t know the PD, You have rights to contact your doctor/optometrist to get the accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

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