Consulting Servive Center

A: Dear Melissa Wheeler, we would like to tell you that our factory is located in China.

A: Dear Valisa Knight, we have checked your order and we would like to tell you that we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z3X6F250451423992&requester=WT/trackdetails . If you don\'t receive it, would you please contact the local UPS office first ?

A: Dear Melanie Gallegos, would you please tell us the frame number ?

A: Dear Defriesa, we are sorry to tell you that if you can not choose your PD,we suggest you to choose other smaller frame.

A: Dear Lisa La Chelle Yates, ok, we will process your order immediately.

A: Dear Mackenzie, we are sorry to tell you that we don\'t know this.

A: Dear Yilmaries Rodriguez, would you please take a screenshot of the frame ?

A: Dear Linda Miller,we are sorry to tell you that if you can not choose your PD,we suggest you to choose other smaller frame.

A: Dear Leanne Brasil,do you mean that you want to cancel the order# 81912222327315 ?

A: Dear Siobhan Wrinn, would you please tell us the frame number ?

A: Dear Dena, we would like to tell you that you can choose the single vision reading lenses and fill sph. But we need to maention you that you need to fill correct PD.If you don\'t know your PD, You have rights to contact your doctor/optometrist to get your accurate PD value.  Or you can measure it yourself with a millimeter ruler.Follow these simple steps:      1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil.  2.) Read the ruler in a mirror, or have someone at the same height as you read it.  3.) The mark that lands in the center of the other eye is your Pupillary Distance.  4.) Repeat these steps 2-3 times to make sure your results are accurate. 

A: Dear Natasha, we would like to tell you that the mirror polorized doesn\'t mean it changes in the sun. If you want transition lenses, you can choose photochromic brown or photochromic grey in the lens tint.

A: Dear Janet Hougas, we are sorry for the mistake. We would like to tell you that the width is about 130mm.

A: Dear Sharon Mckibbin, we are sorry to tell you that we don\'t have app.

A: Dear Staci Sutherland, we would like to tell you that your order is being processed now.

A: Dear Barbara Jackson, would you please take a photo of your original prescription and attach it in the email ? We will check it for you.

A: Dear Barbara Jackson, we would like to tell you that we have made changes to your email address.

A: Dear Dawn Warner, we are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Lina Rivera, would you please tell us whether your correct PD is 62 ?

A: Dear LLaChelleYates, we are sorry to tell you that this frame in black will not come back in stock.

A: Dear Taylor Mitchell, we are sorry to tell you that we don\'t offer this.

A: Dear Trena, we are sorry to tell you that if you can not choose your PD,we suggest you to choose other smaller frame.

A: Dear Jennifer Cohen, we are sorry to tell you that you need to go thru the process of rebuilding them again.

A: Dear Hailey, we would like to tell you that we have shipped your order out. But we are sorry to tell you that we don\'t have the tracking number now. When the package arrives in the USA, the post office will offer us the tracking number. Then we will email you the tracking number.

A: Dear Fernanda, we would like to tell you that we have cancelled the order for you and have refunded the money. We would like to tell you that you can progressive lenses or Free Form lenses when you choose the lenses.

A: Dear Shelly Perkins, We are sorry to tell you that if your sph is positive, the minimum PD of the frame which is marked on our website should be added 5. So you need to choose the minimum PD which is marked on our website is 54. Please choose other smaller frame. Thanks for your patience.

A: Dear Hannah, we would like to tell you that we have shipped your order out. ou can check the shipping status at http://www.17track.net/en/track?nums=SF6143058500741 . Please click S.F. Express to see detailed information. Please note that it can take 2-3 business days for the shipping carrier to post a status.

A: Dear Tammy Hames, we are so sorry for the delay. We would like to tell you that we will ship all your orders out today. When the package arrives in the USA, the post office will offer us the tracking number. Then we will email you the tracking number.

A: Dear Mollee Bagwell, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400110200882202971318

A: Dear Bridgit, would you please tell us your order number ? We will check it for you.