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CaseyCes Time: 2020-01-02 18:51

Q: What does PD value mean?

A: Dear Casey Ces, we would like to tell you that it means the pupilary distance.

JillMitchell Time: 2020-01-02 16:20

Q: what is the difference between lens tint and default lens tint

A: Dear Jill Mitchell, we would like to tell you that we would like to tell you that lens tint have many choices. But default lens tint means the lens color in the frame picture.

shannonwilson Time: 2020-01-02 13:08

Q: I am trying to order my second pair of glasses but it won't take my PD

A: Dear Shannon Wilson, we are sorry to tell you that if you can not choose your PD,we suggest you to choose other smaller frame.

RecieRittellWallis Time: 2020-01-02 11:19

Q: Hi I bought a pair of your frame but no store can put lenses in them, do you make the lenses?

A: Dear Recie Rittell Wallis, we are sorry to hear that, we would like to tell you that we can make the lenses.

JoyHarrison Time: 2020-01-02 08:30

Q: Which is better, regular tinted lenses for sunglasses or sunglass lenses?

A: Dear Joy Harrison, we would like to tell you that the sunglasses lenses are better than the regular tinted lenses.

Hannah Harrelson Time: 2020-01-01 21:32

Q: What size are your frames? I noticed that you can't select small medium or large, so I wasn't sure how they would fit

A: Dear Hannah Harrelson, we would like to tell you that our frames are all very big. So we suggest you to check the detailed sizes of the frames on our website.

Lorelei Diangelo Time: 2020-01-01 14:17

Q: Hi there! Any chance I could get a tracking number for my order?

A: Dear Lorelei Diangelo, we would like to tell you that we will ship your order out this week. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Hattie Brown Time: 2020-01-01 10:29

Q: When will i receive my order

A: Dear Hattie Brown, we would like to tell you that we will ship your order out this week. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Bridget Time: 2020-01-01 08:30

Q: I would love to have some sunglasses but I was wondering do you have any that’s not just single vision? I need a pair with bifocals, no line. I hope you do.

A: Dear Bridget, we are sorry to tell you that our sunglasses frames can not be processed with bifocals no line lenses.

Debi Time: 2020-01-01 02:13

Q: The Lola frame is my absolute favorite. Please please please can you try getting that frame in an ALL black? The frame is stunning but I need an all black set for serious events. An all black Lola frame would be amazing! Please check into it with your manufacturer :) Thank you guys so much for the great frames I have already, I love them.

A: Dear Debi, we are sorry to tell you that the frame#Lola in black will not come back in stock.

Bridgit Time: 2019-12-31 13:50

Q: Please help me understand it be about 4 weeks now and I well 5 now can someone help me or can get my money back I Have never ever ever went through this much to receive an item that I purchased online

A: Dear Bridgit, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated.

NICOLE Time: 2019-12-31 13:46

Q: The bogo code isint working for me

A: Dear NICOLE, we are sorry to hear that, please don\'t worry. Would you please take a screenshot of your cart? We will check it for you.

MaraShevnock Time: 2019-12-31 10:42

Q: I placed an order earlier today and would like to add to that order is that possible?

A: Dear Mara Shevnock, we are sorry to tell you that we can not do this for you. But we can offer you a $5 coupon. You can use the coupon to place a new order. Would you please tell us whether you want it ?

MyasiaFlorant Time: 2019-12-31 08:20

Q: What does allocating means?

A: Dear Myasia Florant, we would like to tell you that it means that your order is being processed now.

LynmaryRivera Time: 2019-12-30 08:12

Q: Greetings! I would like to know if my glasses are on there way

A: Dear Lynmary Rivera, we would like to tell you that your package has been arrived in the USA.But the tracking has not been updated. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility.

Coralie Time: 2019-12-29 19:44

Q: I was just wondering where the glasses are shipping from. I need them to come from the USA. Please let me know ASAP

A: Dear Coralie, we would like to tell you that our factory is located in China.

Jf Time: 2019-12-29 07:08

Q: Are the frames kandi in red in stock?

A: Dear Jf, would like to tell you that the frames kandi in red is in stock.

TINAMEREDITH Time: 2019-12-28 21:54

Q: SALUS SN: US3006-1 Color* Blue Can you make these progressives?

A: Dear TINA MEREDITH, we are sorry to tell you that this frame can not be processed with progressives lenses.

TINAMEREDITH Time: 2019-12-28 21:42

Q: I have checked your list of tints: Which one is about 10% or 20% grey: I just need a very light tint of grey to help with me being sensitive to light. How do I order just a very light grey tint? Thank you for your assistance.

A: Dear TINA MEREDITH, we would like to tell you that the light tints on our website have hyper gray tint, rose purple tint and fuchsia tint.

kimberleerychlec Time: 2019-12-28 19:13

Q: my glasses came in today and the progressive is to high and I cant see

A: Dear kimberlee Rychlec, we are sorry to hear that, please don\'t worry. We will try our best to help you. Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where you can see something clearly with them ?

Lakisha Gillus Time: 2019-12-28 14:31

Q: If the prescription isn’t correct; can you exchange. I uploaded the prescription as well willl they use the uploaded one

A: Dear Lakisha Gillus, would you please tell us your order number first ?

Caitlin hayes Time: 2019-12-28 11:20

Q: I ordered some glasses a few weeks ago. I accidentally used an old email when I checked out. Is there any way to change it or check on my order?

A: Dear Caitlin hayes, we would like to tell you that your order has been delivered in in or at the mailbox. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400110200793240591201

Safiya Bevis Time: 2019-12-28 09:14

Q: I'm trying to add lenses to my 2nd pair but it's not giving me the option

A: Dear Safiya Bevis, we are sorry to hear that, would you please tell us which frame you want to choose ?

Caitlin Time: 2019-12-27 19:28

Q: Hi! I keep getting a notification that my PD is too small for the frame. I have been careful to read the descriptions and even with a frame that ranges from 56-80 for PD ,mine is 65, I still am told it’s too small.

A: Dear Caitlin, We are sorry to tell you that if your sph is positive, the minimum PD of the frame which is marked on our website should be added 5. So you need to choose the minimum PD which is marked on our website is 60. Please choose other smaller frame. Thanks for your patience.

Bridget Time: 2019-12-27 19:11

Q: I’m trying to create a password. I hit the change button, then the reset button. Then I’m sent a email to confirm and nothing is working. Very confusing. I ordered some glasses and wanted to keep an eye on things

A: Dear Bridget, we would like to tell you that we have changed your password and sent the password to your email. You can check your email .

Kate Time: 2019-12-27 18:02

Q: The BOGO code will not work and I picked 2 frames from the BOGO? Why won't it work?

A: Dear Kate, please don\'t worry. Would you please take a screenshot of your cart ? We will check it for you.

LillieWilson Time: 2019-12-27 16:56

Q: I don't have a question actually, I have a compliment. I ordered two pairs of your glasses and I absolutely ?? them! I was expecting them to look cheap and the prescription to be off but they are correct!! I will be ordering more!!

A: Dear Lillie Wilson, we are so glad to hear that, thank you so much.

TINAMEREDITH Time: 2019-12-26 19:10

Q: How dark is the Color Tint: gray blue tint is that 10%? or more?

A: Dear TINA MEREDITH,we would like to tell you that we have sent the picture to your email. You can check the email.

HeidiSchmelzlen Time: 2019-12-26 17:40

Q: Hi! I just placed my order but wanted different lens type (thinner), could this be modified for me to pay the difference?

A: Dear Heidi Schmelzlen, would you please tell us which index you want to change to ?

Joanne Time: 2019-12-26 13:17

Q: I wish to unsubscribe to your email list. How do I do this?

A: Dear Joanne, we will unsubscribe it for you.

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