Loading...
Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

Elizabeth Neri    Time: 2019-12-09 11:39
Q: Hello...on my prescription it says i need a high index 1.59 polycarbonate I do not see it as an option ...only see mid-high and 1.55 and high index 1.61
A: Dear Elizabeth Neri, we would like to tell you that you can choose high index 1.61.
Steven Sadvary    Time: 2019-12-09 07:04
Q: How much for bifocal & photo sensitive lens?
A: Dear Steven Sadvary, we would like to tell you that the cheapest one is $48.9
KayDecker    Time: 2019-12-08 17:01
Q: when I upload my picture, it comes in sideways. How can I rotate it please.
A: Dear Kay Decker, we would like to tell you that you can use the Picture viewer to rotate it, then you can upload the picture on our website.
TiffanyGrant    Time: 2019-12-08 15:35
Q: Order #81911291621039 I wanted to find out when my order would be shipped?
A: Dear Tiffany Grant, We are sorry for the delay. We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.
Dana Ward    Time: 2019-12-08 15:10
Q: I would like to purchase these with mirror lens. No prescription. Is that possible?
A: Dear Dana Ward, we would like to tell you that you can fill none in sph.
RaewynShaw    Time: 2019-12-08 14:55
Q: Could you please tell me whether my order number 2191127022320 has been dispatched yet?
A: Dear Raewyn Shaw, we are sorry for the delay. We would like to tell you that we will ship your order out and you can check the picture above.
RaquelRead    Time: 2019-12-08 12:33
Q: Hi will u send tracking information once is shipped???
A: Dear Raquel Read, When the package arrives in the USA, the post office will offer us the tracking number. Then we will email you the tracking number.
TiffanyGrant    Time: 2019-12-08 12:23
Q: I haven't received an update since 12/2 about when my frames would be shipped. When I try to check the status it says allocating.
A: Dear Tiffany Grant, We are sorry for the delay. We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.
SueWehmeyer    Time: 2019-12-08 10:12
Q: I would like these sunglasses w/no prescription..help????
A: Dear Sue Wehmeyer, we would like to tell you that you can fill none in sph.
Tonie Hamm-Thompson    Time: 2019-12-07 14:37
Q: How do I confirm that my orders are correct
A: Dear Tonie Hamm-Thompson, we would like to tell you that you can log in your account and find your orders. If they are incorrect, please contact us as soon as possible.
Linda Sisson    Time: 2019-12-07 12:52
Q: Does item 95186 have spring hinges on the arms?
A: Dear Linda Sisson, we are sorry to tell you that this frame doesn\'t have spring hinges on the arms.
Linda Sisson    Time: 2019-12-07 12:38
Q: Do these frames have spring hinges on the arms?
A: Dear Linda Sisson, we would like to tell you that some frames have spring hinges, some frames don\'t have them.
RaquelRead    Time: 2019-12-06 12:13
Q: I have not received a email confirmation. Order # is 81912051227226
A: Dear Raquel Read, We would like to tell you that your order is in processing. Please don\'t worry.
mattiehampton    Time: 2019-12-05 16:17
Q: my pd is 58 will glasses 1689 not work i tried to put in 58 and it will not take it help
A: Dear Mattie Hampton, We are sorry to tell you that if your sph is positive, the minimum PD of the frame which is marked on our website should be added 5. So you need to choose the minimum PD which is marked on our website is 53. Please choose other smaller frame. Thanks for your patience.
StephanieMay    Time: 2019-12-05 11:58
Q: Hi There! I’m looking to purchase sunglasses do you offer a lens with a mirror finish?
A: Dear Stephanie May, we would like to tell you that we offer this. You can choose Polarized.
Evelyn Grant    Time: 2019-12-05 06:23
Q: How can I talk to someone? I want to buy some frames. Please let me know. And can I pay with my credit card. Where do I send the money. Or how can I call it in.give me a call 346 600 1226 THANK YOU.
A: Dear Evelyn Grant, we would like to tell you that you can register an account on our webiste first. Then you can choose the frame you like, choose the lenses and fill your prescription.
MichelleDarling    Time: 2019-12-05 05:24
Q: Hello, I am hoping to get my glasses as soon as possible, can you give me a date? Thanks, Michelle
A: Dear Michelle Darling, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.
LeahMathis    Time: 2019-12-04 00:59
Q: Hi guys- what's up with the Rosemary frame? When I got to add lenses the page says just that and gives no other prompts. Is that frame out of stock or ??? Please let me know asap! Thanks Leah
A: Dear Leah Mathis, we are sorry to tell you that the shape of this frame is very special. So we can not process this frame with prescription lenses. So sorry for this.
IsaMedina    Time: 2019-12-03 17:33
Q: Thank you for your help!!!! I have another problem!! I currently can not access the email address I signed up with!! I was wondering how I can change my email address so I could receive your tracking number.???
A: Dear Isa Medina, we would like to tell you that you can tell us the address you want to change to. We will change it for you.
yolonda Wallace    Time: 2019-12-03 15:32
Q: Just ordered yesterday need to change shipping address
A: Dear Yolonda Wallace, would you please tell us your correct address ? We will change it for you.
IsaMedina    Time: 2019-12-03 13:53
Q: Hello!I typed my order number on the Ups website and it tells me that the order cannot be found. How do I track my order?
A: Dear Isa Medina, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.
JackieLenssen    Time: 2019-12-03 13:43
Q: Every frame I choose is telling me my PD is too small. How is that possible? I have 2 PD numbers and have entered them correctly. 27 and 28.5 I'm an adult with a normal sized face.
A: Dear Jackie Lenssen, we are sorry to tell you that some frames on our website are very big. So these frames can only be processed with big PD. Sorry for the inconvenience brought to you. Please choose other smaller frame.
JessicaM    Time: 2019-12-03 08:52
Q: Hi there, I submitted my order last night and after reading you FAQ, I realize I need to make some changes to my prescription numbers (I ordered reading glasses and I have an add that I need to adjust my SPH) Thank you!
A: Dear Jessica, we would like to tell you that we have made changes to your order and you can check the previous email.
TINAMEREDITH    Time: 2019-12-03 06:56
Q: TILLMAN SN: 63078 Color* Other Explain this color please, thanks
A: Dear TINA MEREDITH,we would like to tell you that the color is incarnadine pink color.
TaraJenne    Time: 2019-12-02 23:41
Q: My friend paid for my glasses via PayPal, but he had an old address listed. I emailed the customer service center but want to make sure they are shipped to the correct address. Can you confirm the address has been updated?
A: Dear Tara Jenne, would you please tell us the order number ? We will check it for you.
ShirletteMoore    Time: 2019-12-02 22:04
Q: Trying to add prescription once I do unable to add to my cart?
A: Dear Shirlette Moore, would you please describe your problems in detail ?
rabah khatoon    Time: 2019-12-02 19:43
Q: I need help adding the BOGO discount to my pending order. The coupon expires in 4 hours and wouldn't accept my order.
A: Dear Rabah Khatoon, would you describe your problems in detail ? We will try our best to help you.
KatieMcMahon    Time: 2019-12-02 09:42
Q: The website is not allowing me to put in the correct PDs. I have two and it only gives the options for very large numbers.
A: Dear Katie McMahon, if you can not choose your PD, please choose other smaller frame.
StephaniePhelps    Time: 2019-12-02 09:12
Q: Just ordered a couple of minutes ago: 81912020905599 We recently moved and I forgot to update my address in PayPal. Where do I send my new address, please?
A: Dear Stephanie Phelps, Please don\'t worry. Would you please tell us your new address ? We will change it for you.
KazTurpen    Time: 2019-12-02 07:52
Q: If I want anti glare and anti scratch which option do I chose? It won't let you choose both options.
A: Dear Kaz Turpen, we would like to tell you that you can choose the second coating.
Question:
If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
Email:
Name:
Comment: