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Tonia Time: 2019-11-27 10:52

Q: hello

A: Dear Tonia, what can we do for you ?

Sherri Sullins Time: 2019-11-27 10:06

Q: Do you provide a service that I can send in a current pair of rx glasses and have them tinted to convert them to sunglasses? If not, would you happen to know who might provide this service? Thanks

A: Dear Sherri Sullins, We are sorry to hear that, we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. So we didn\'t offer this service.

RaewynShaw Time: 2019-11-27 02:47

Q: I have just ordered 2 pair of glasses. When I came to the end of the process I realised that nowhere had I been asked for an address. I did pay by PayPal, and note the address is on there. Is that sufficient?

A: Dear Raewyn Shaw, we would like to tell you that if you choose paypal, our system will get the address in your Paypal. If you need to change your address and you can tell us your correct address. We will change it for you.

Nicole Sheldon Time: 2019-11-27 00:25

Q: How do I track my order?

A: Dear Nicole Sheldon, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877286484

Kerry Time: 2019-11-26 22:02

Q: I have adjusted the pd and the glasses size upload either way to large (like 3 times) or 2-3 sizes too small.

A: Dear Kerry, would you please tell us which frame you want to buy ?

Kerry Time: 2019-11-26 21:37

Q: I can upload a picture, but the glasses don’t appear to upload to try on or they are almost as large as my head when the do appear. How can I fix this? I would like to choose the right size for my face.

A: Dear Kerry, we would like to tell you that you can adjust the PD value.

VanessaMoore Time: 2019-11-26 17:39

Q: I would like to purchase Belinda 813027, but the website said my PD 60 is too small, The range is 58-80. Please help.

A: Dear Vanessa Moore, We are sorry to tell you that if your sph is positive, the minimum PD of the frame which is marked on our website should be added 5. So you need to choose the minimum PD which is marked on our website is 55.

MildredBAILEY Time: 2019-11-26 16:56

Q: I requested a refund and have changed my mind. Checked my Paypal n everything is fine on it. Please send my order. Thank you.

A: Dear Mildred BAILEY, we would like to tell you that we will process your order immediately.

RachaelProvenzale Time: 2019-11-26 15:10

Q: I am trying to order the mollie glasses and it is telling me my PD is too small when it says right in the description pd60-80 and mine is 62.5 is there any way to just upload the paper prescription and get some help Please?

A: Dear Rachael Provenzale, We are sorry to tell you that if your sph is positive, the minimum PD of the frame which is marked on our website should be added 5. So you need to choose the minimum PD which is marked on our website is 58.

RachaelProvenzale Time: 2019-11-26 14:34

Q: Hi I attached a photo of my prescription and I want to make sure it is correct before I order . When I went to put my PD in it would not let me put the correct number I needed to put 62.5 and it would only let me put 66 is there a way you can please review my paper script and confirm that you can give me the correct prescription?

A: Dear Rachael Provenzale, would you please take a photo of your original prescription which contains PD value and attach it in the email? And would you please tell us which frame you want to order ?

TraceyIrvin Time: 2019-11-26 12:33

Q: This is the 2nd time since I've been buying glasses for several years now. The code BOGO is not discounting my total. This happened before. I have a few pair that are not clearance and it should be buy 1 get 1 free and it does not apply. I'm beginning to think this fraudulent. I won't check out without hearing back from you. Thanks!

A: Dear Tracey Irvin, we are sorry to hear that, please don\'t worry. Would you please take a screenshot of your order ? We will check it for you.

Janice Anderson Time: 2019-11-26 12:29

Q: Just want readers. 2.50. A little confused with all the boxes to be filled in.

A: Dear Janice Anderson, we would like to tell you that you can fill +2.50 in sph. If you don\'t know your PD, You have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

ArielBodden Time: 2019-11-26 10:36

Q: How do I confirm my order? It only gives me the option to “check” or “refund”.

A: Dear Ariel Bodden, we would like to tell you that if you want to change something, you can tell us. We will change it for you.

JacquelineRobinson Time: 2019-11-26 04:52

Q: I have be waiting on the reshipment of my glasses. I received confirmation email on 11/13 and no delivery yet. Order number 81911121826496

A: Dear Jacqueline Robinson, we would like to tell you that we have shipped your order out and your item departed the USPS facility in CHARLESTON WV PROCESSING CENTER on November 26, 2019 at 7:42 pm.

TerriStovall Time: 2019-11-25 15:38

Q: Can I please get an update on order 2191102071950? Thank you.

A: Dear Terri Stovall,we would like to tell you that we have shipped your order out on 11-23-2019.But we are sorry to tell you that we don\'t have the tracking number now. When the package arrives in the USA, the post office will offer us the tracking number. Then we will email you the tracking number.

Zaida rodriguez Time: 2019-11-25 15:07

Q: First tine ordering for my mom she needs bifocal but no Line.. wich opton is the best. Because i think she need to see lar and for reading ..the option i see .. is 3 thing in 1. Far near and reading. Tia

A: Dear Zaida Rodriguez, we would like to tell you that you can choose progressive lenses or Free Form lenses.

Madeline Lewis Time: 2019-11-25 13:29

Q: Hello! I was just wondering if my glasses will be here before Thursday? It would be great to have them for Thanksgiving!

A: Dear Madeline Lewis, we would like to tell you that we have shipped your order out on 11-23-2019.But we are sorry to tell you that we don\'t have the tracking number now. When the package arrives in the USA, the post office will offer us the tracking number. Then we will email you the tracking number.And we are sorry to tell you that you might not receive your package before Thursday according to the speed of the USPS.

JenniferTorres Time: 2019-11-25 12:34

Q: I need help adding the BOGO discount to my order that I am pending to pay...

A: Dear Jennifer Torres, please don\'t worry. What can we do for you ?

AshleyBrown Time: 2019-11-25 12:05

Q: Can I use my HSA / FSA card to purchase glasses?

A: Dear Ashley Brown, We are sorry to tell you that we don\'t support the FSA.

RoseGore Time: 2019-11-25 11:32

Q: I did not pay for expedited shipping this time. but I have ordered a lot of glasses from this company,,,,, I was wondering if you could put a rush on them

A: Dear Rose Gore, ok, we will rush the order for you. Please don\'t worry.

CindyRonquillo Time: 2019-11-25 01:24

Q: My prescription doesn’t have anything for the axis right, so don’t have have anything to put there but I can’t leave it blank to place my order. How do I go about placing this order?

A: Dear Cindy Ronquillo, please don\'t worry. Would you please take a photo of your original prescription which contains PD value and attach it in the email?

MelissaGrady Time: 2019-11-24 11:16

Q: I would like to know the status of my order

A: Dear Melissa Grady,We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

CarolSharma Time: 2019-11-24 10:08

Q: The Glasses I chose have a pupillary distance that is larger than mine, some sites will accept a narrower pupillary distance, but for an added fee. Can Wherelight do this as well. I prefer a larger frame for my face. Thank you!

A: Dear Carol Sharma, would you please tell us which frame you want to choose ? And would you please take a photo of your original prescription with PD and attach it in the email ?

MelissaGrady Time: 2019-11-23 22:07

Q: I was wondering when my glasses would be mailed out? Thank you

A: Dear Melissa Grady,We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Genella Jones riggins Time: 2019-11-23 15:26

Q: Hello, can I please get a status update or shipping date for order 2911041238267. Thank you.

A: Dear Genella Jones Riggins, We would like to tell you that we have shipped your order out. We are sorry to tell you that we don\'t have the tracking number now. When the package arrives in the USA, the post office will offer us the tracking number. Then we will email you the tracking number.

Chris Time: 2019-11-23 07:07

Q: I was not able to enter my PD numbers online

A: Dear Chris, we are sorry to tell you that if you can not fill your PD, we suggest you to choose other smaller frame.

karlapeguero Time: 2019-11-22 12:31

Q: I need to change my shipping address how can i do it??

A: Dear Karla Peguero, we are sorry to hear that, please don\'t worry. Would you please tell us your correct address and we will chnage it for you.

juwangaines Time: 2019-11-21 18:26

Q: hello im getting really frustrated now because its more than ten days and i asked for the speedy delivery so i can have it before tuesday when i leave for thanksgiving whats goin on i need my glasses ASAP

A: Dear Juwan Gaines, we have contacted our factory and they said that your eyeglasses will be finished today. If everything goes well, we will ship your order out today. If the sunglasses can not be finished today, could we ship the normal eyeglasses out first ? When the sunglasses are completed, we will ship them to you by USPS . We will not charge your the second shipping fee. Would you please tell us whether you can accept it ?

CJONES Time: 2019-11-21 16:59

Q: What is the difference between the anti-scratch&glare coating and the premium coating?

A: Dear C JONES, We would like to tell you that premium coating consists of the functions of Anti-Scratch, Glare,waterproof and oilophobic.

Kristen Time: 2019-11-21 13:24

Q: My CYL on my left eye prescription is -50 but there is no option to go that far on the drop down menu, what do I do?

A: Dear Kristen, we would like to tell you that you can choose -0.50.

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