Consulting Servive Center

A: Dear Juwan Gaines, we have contacted our factory and they said that your eyeglasses will be finished today. If everything goes well, we will ship your order out today. If the sunglasses can not be finished today, could we ship the normal eyeglasses out first ? When the sunglasses are completed, we will ship them to you by USPS . We will not charge your the second shipping fee. Would you please tell us whether you can accept it ?

A: Dear Leilah Martin, we would like to tell you that we have shipped your order out and we will email you the tracking number tomorrow, your patience and understanding will be greatly appreciated.

A: Dear Maria Rivera, we have contacted you many times and have sent the emails to your email address: cosascosas@hotmail.com. We are sorry to tell you that the system of the USPS shows that the address is incorrect. Would you please double check the address and tell us a correct one?

A: Dear Patricia Bruce, we are sorry to tell you that we don\'t support the insurance.

A: Dear Mariana Cardoso, we have checked your order and we would like to tell you that your doctor means that if you want to order single vision distance lenses, you need to fill distance PD 63.5. If you want to order single vision reading lenses, you need to fill near PD 60.5.

A: Dear Ileana Brugueras, please don\'t worry. We have made changes to your order.

A: Dear Patricia Kearney，we would like to tell you that it\'s just a tip. You can ignore this tip.

A: Dear LG, we are sorry to tell you that if you can not fill your PD, we suggest you to choose other smaller frame.

A: Dear Ladietra Perkins, we would like to tell you that you have cancelled the order#81911151807565 and the order#81911160833516 is being processed now.

A: Dear Destiny Phaneuf, would you please take a screenshot of the frame ? We will check it for you.

A: Dear Ilena Almonte, we would like to tell you that we made readers. You can choose single vision reading lenses and fill your sph.

A: Dear Tara Blake,we are sorry to hear that, please don\'t worry. We will try our best to help you. Are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Tonya Adlee, would you please take a screenshot of the frame ? We will check it for you.

A: Dear Jazzel Creech, We are sorry to tell you that if your sph is positive, the minimum PD of the frame which is marked on our website should be added 5. Please choose other smaller frame.

A: Dear Mrs Fiona Funkin, we are sorry to tell you that if you can not fill your PD, we suggest you to choose other smaller frame.

A: Dear Fiona hunkin, we would like to tell you that we have removed it for you.

A: Dear Shayla Phillips, If you don\'t know your PD, You have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: Dear customer, we would like to tell you that you can choose single vision lenses and fill 0 in sph. Then you can choose photochromic brown or photochromic grey in lens tint if you want to choose transition.

A: Dear TINA MEREDITH, we are sorry to hear that, please don\'t worry. We will try our best to help you. Would you please take a photo of the glasses to show us the problem first?

A: Dear Stephanie Alanis, we would like to tell you that we will make single vision and blue light protection glasses for you.

A: Dear Audra Jones, we would like to tell you that we have shipped your order, but the tracking has not been updated. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility.

A: Dear Latisha Haynes, what can we do for you ?

A: Dear Dahlia Gomez, we are sorry to tell you that if you can not choose your PD, please choose other smaller frame. So sorry for this.

A: Dear Jennifer Hicks, we would like to tell you that you can choose bluelight protecttion lenses and fill 0 in sph.

A: Dear Joanna Withers, We would like to tell you that if you don\'t want the polarized lenses, you can choose lens tint.

A: Dear Casey Miller, we are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Christopher Melugin, We would like to tell you that you can send the picture to us. We will upload it for you.

A: Dear TINA MEREDITH, we would like to tell you that we have shipped your order, but the tracking has not been updated. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility.

A: Dear Jill Williams,we are sorry to tell you that the PD can not distinguish the size of the frame.

A: Dear Steve Powell, we are sorry to tell you that if you choose the discounted frame, you can not use the 50% off discount.