Buy Prescription Glasses Online at Affordable Prices

JulieSchoenherr Time: 2018-07-27 15:45

Q: I am not finding my tracking # for my order. I have my Paypal receipt. Please send my tracking number. Thank you

A: Dear customer, you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400110200881796990682 Please connect us quickly if you don not receive your package within 6-14 Business Days. Thanks for your understanding and hope you have a happy shopping time.

WhitneyPearson Time: 2018-07-27 12:55

Q: I need to adjust my prescription before they are made

A: Dear customer, please tell us what you want to adjust.

Briana Time: 2018-07-27 09:34

Q: I would like to pay with a specific credit; However, the website continues to direct me to PAYPAL, which I do not wish to use. Is there a way I can process my order or check out via phone?

A: Dear customer, your order has been paid already.

Andrea Time: 2018-07-27 07:08

Q: Hello, I received a text to my phone that says the following: This is Wherelight, we need to contact you about your frame. Please check your email and if you do not receive it, your email address may be filled incorrectly, please contact service mail-wherelight.com and do not reply to this message. When I tried to go to mail-wherelight.com it said the site couldn't be reached. Just wondering the reason that you are requesting that I contact you. Thank you, Andrea

A: Dear customer, you can tell us the frame which you need to change. We will contact you by other email.

Ashley Time: 2018-07-26 18:04

Q: Can i get an invoice for the last two orders that I processed today?

A: Dear customer, we will send the invoice when they are shipped out.

Valerie Time: 2018-07-26 14:31

Q: Does the Albina frame offer spring hinge arms?

A: Dear customer, no, this frame does not offer spring hinge arms.

DinaCastro Time: 2018-07-26 14:05

Q: I need you to change my pd I put the wrong one is 62.5 the correct one please help me

A: Dear customer, we have changed your PD to 62.5. Please check it again.

ChappellWolfson Time: 2018-07-26 12:27

Q: I placed order ID number 2180704124542 which included one pair of glasses and one pair of sunglasses. The sunglasses lenses are clear, and not mirrored and do not help at all with sun protection as they appeared on the website. I cannot use them. Can I please send them back and have the correct MIRRORED SUNGLASSES lenses put in them? I have ordered many pairs of glasses-at least 5 pair. I am a loyal customer. I would really appreciate your fixing these lenses or sending me a correct pair.

A: Dear customer, the fee which sent back is very expensive. We can give you $8 coupon code to place a new order.

LouCrafton Time: 2018-07-26 12:05

Q: Can I just order the frames??

A: Dear customer, yes, of course.

KennyBallas Time: 2018-07-26 10:58

Q: Please adjust my prescription: Pupillary distance is :67.5 Right: 33.5 Left :34.0 Thank you

A: Dear customer, your PD is correct.

SherriBeideck Time: 2018-07-26 07:53

Q: I am ordering frames from the womens glasses line. However, I want them to be sunglasses. Does the phantom black work? Or do I need to do something else.

A: Dear customer, yes, this tint works.

MEIKEI Time: 2018-07-26 06:48

Q: 2180617065413 this order # DID YOU GUTS LOST MY ORDER???? I want to cancel .NOW

A: Dear customer, your order has delivered. Please check it again.

KrissaV Time: 2018-07-25 18:13

Q: I am wondering when my order #2180717141946 will ship. Thank you

A: Dear customer, your prescription which you provide before is incorrect . We change the prescription and recustomization them. We will process them ASAP.

JackieGreer Time: 2018-07-25 14:09

Q: I need assistance adding my prescription

A: Dear customer, please fill in the prescription form when you place the order.

Stefanie Time: 2018-07-25 13:12

Q: Hello, Is the Angelou Item # 97530 really a size 62/20/140? I am questioning the Lens Width of 62. They do not appear to be that large, please advise. Thank You,

A: Dear customer, the size is 52□20-140. This frame is Medium.

SHANNONHAYES Time: 2018-07-25 10:44

Q: My eye doctor told me my PD is 36.50. I do not see that as an option in the PD drop down box.

A: Dear customer, we have changed the PD for you. We will process them ASAP.

LisaCooper Time: 2018-07-24 20:38

Q: Hi, could you please check on order 2180612203528. it seems to have been stuck in transit for 2 weeks now Thanks Lisa

A: Dear customer, you can check the shipping status at http://www.17track.net/en/track?nums=LZ558643855CN Please connect us quickly if you do not receive your package within 30-45 Business Days. Thanks for your understanding and hope you have a happy shopping time.

TiffanyLincoln Time: 2018-07-24 17:58

Q: I paid $18.95 for shipping to be within 6-10 days. Today is TEN DAYS! I still have not received my glasses and they are not even showing shipped out. Why is that? I paid a lot of money to have them shipped to me quickly. I would not have paid that huge fee if it was going to take this long!

A: Dear customer, your order has been shipped out. You will get them soon.

TiffanyBrown Time: 2018-07-24 17:20

Q: I received a text regarding my RX. I am not sure what I need to do. tiffanychancellorblakely92@live.com is the correct email address

A: Dear customer, thank you for your order, and we find that you don\'t fill Rx in system. Would you like the frame to be processed with plano lenses? If so, we can do that for you. If not, please tell me your correct prescription information. Hope your reply.

MsGardner Time: 2018-07-24 11:04

Q: I need some assistance Kathryn A. Gardner 518 S. 3rd St. Apt. 303 Martins Ferry,Ohio 43935-1374 (740)340-7697 kathrynagardner72ohio@gmail.com

A: Dear customer, what can I do for you?

AlysenWade Time: 2018-07-24 09:25

Q: Hello, I am attempting to place an order. When I go to the "confirm" section my lens prescription is not populating the table. I entered my prescription during the initial selection phase. Have I missed a step in uploading the prescription info for the final purchase? Thanks!

A: Dear customer, you didn\'t miss the step. You enter the message which you need to enter. Then please click the \"ADD TO CART\" and check the message which you enter.

EdyEvans Time: 2018-07-24 06:57

Q: This is my first time ordering and I am a little hesitant about doing so...if I understand correctly it looks like the price of the frame is all I am paying for...is there no charge for the prescription? and if so is my account going to be debited more monies?

A: Dear customer, we have checked your order. If you order like before, yes. Please confirm your prescription again.

CherylVandegrift Time: 2018-07-24 06:50

Q: How do I try the glasses on???

A: Dear customer, please click the button \"TRY ON\" on the page.

Andrea Time: 2018-07-23 19:52

Q: Hi there, I am hoping to change the size of my frames from Small to Medium if possible. The order number is 2180723194544. Thank you.

A: Dear customer, the size of the frame is the fixed size. If you want to change the size, you need to change the frame.

KimberlyBlack Time: 2018-07-23 14:07

Q: Hello- I am inquiring about the status of my order #2180605122149? I originally purchased for priority shipping $6.95, but received the wrong frames for my sunglasses order. Since this order is being rectified by Wherelight, is it being shipped to me priority as well? When can I expect them? Thanks!

A: Dear customer, due to the difference of the two prescription which you provide to us, we need more time to design it. We will process it ASAP.

ElaineSmith Time: 2018-07-23 08:55

Q: I notice that glasses are described as small, medium or large. Does that mean for a small, medium face or the glasses themselves are more small, medium large.

A: Dear customer, this means that this frame is small and fit for the small face.

MiriamValdes Time: 2018-07-23 05:58

Q: Order 2180723050028 ...ok with my address plz I need my glasses rush y Piaf delivery in 6 day /10 day

A: Dear customer, we need time to process the glasses. We will process them ASAP.

NakeishiaKnox Time: 2018-07-22 20:33

Q: ORDER#2180707123001 HAVE THEY BEEN SHIPPED?!!! AND WHERE IS THE COUPON YOU PROMISED?!

A: Dear customer, this order is shipped out.

NakeishiaKnox Time: 2018-07-21 20:41

Q: ORDER #: 2180707123001 WHERE IS MY ORDER?!!!! THIS IS RIDICULOUS!!!! DO I NEED TO CANCEL THESE ORDERS?!!! YOU SAID IT WAS GOING TO BE SHIPPED OUT THIS WEEK!!!

A: Dear customer, I\'m sorry. We will ship out 2180707123001 today.

chalyn Time: 2018-07-21 17:33

Q: Can I order none prescription polarized sunglasses?

A: Dear customer, you can order none prescription polarized sunglasses, but you must choose other tint.

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