Consulting Servive Center

ASHLEY Time: 2018-07-11 10:02

Q: I need to make hangers to my glasses how to I update order I paid for already ?

A: Dear customer, your order has been paid already. We will process your glasses as soon as possible.

JOANNBURNETT Time: 2018-07-11 06:26

Q: can I upload my picture so I can try on frames

A: Dear customer, yes, you can.

Katrina Time: 2018-07-10 17:19

Q: will you be bringing SN10244 back in stock anytime soon.... I need these

A: Dear customer,I\'m sorry to tell you that this frame can\'t be back.

JessicaDavis Time: 2018-07-10 14:38

Q: What is the status of my order? Thank you.

A: Dear customer, we expect to ship the glasses to you within this week, your patience and understanding will be greatly appreciated.

MadisonS Time: 2018-07-10 08:35

Q: Hi! I cannot seem to find the tracking information for my order. Order ID number 2180629153011. Any help would be greatly appreciated!

A: Dear customer, we expect to ship the glasses to you within this week, your patience and understanding will be greatly appreciated.

CarolKing Time: 2018-07-09 16:17

Q: What is the status of my order

A: Dear customer, your glasses are shipped out on July 8th. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400110200883841908284

Stacie Time: 2018-07-09 15:09

Q: Hello, I would like to order Lauryn 5371 in purple. On the website, the glasses look purple but the text says blue. Can you confirm if the color is blue or purple. Thanks!!

A: Dear customer, I\'m sorry. We make a mistake. This color is purple. We have changed it.

NICOLE Time: 2018-07-09 13:45

Q: I received an email stating that the frames that I have ordered (order #: 2180703105521) are out of stock and that I have to choose a different pair of the same price. Can I change my order to Color Flower Vine (#: 2283-1) in black? Thank you, Nicole

A: Dear customer, we have changed the frame. We will process your glasses as soon as possible.

KimberlyBlack Time: 2018-07-09 09:19

Q: Hello- I am requesting an update regarding order # 2180605122149 I have not heard back from the company as to it's status. I received prescription sunglasses with the wrong frame. I sent photos of the sunglasses and packaging I received per your request. Will this be corrected with compliments from Wherelight? Thank you!

A: Dear customer, we have sent many emails to you. But we don\'t get your reply. Would you please tell us if the prescription is correct? Then we will check if we sent the wrong glasses or just the frame is wrong. The prescription on the new order is different from the others. Please confirm the prescription.

LejaMorano Time: 2018-07-09 08:32

Q: Can I get lined tri-focals instead of the progressive lenses? I can't see well out of the progressive lenses. I was told that you don't make them. I really need tri-focals.

A: Dear customer, I\'m sorry to tell you that we can\'t do tri-focals.

JaelCapper Time: 2018-07-09 06:46

Q: i placed this order#2180623064520 on 06/23/18 and paid $6.95 for somewhat expedited shipping and still have not rcvd this item, so was wondering what is taking so long? Thanks

A: Dear customer, it need to take time to make the glasses. We have shipped out the glasses on July 7th. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400110200882782962348

SharlenaPhillips Time: 2018-07-08 19:26

Q: Hi, I purchased some glasses a while back and my prescription is no longer seen online. Can you help?

A: Dear customer, we have sent an email to you. Please check your email.

Lori Time: 2018-07-07 13:12

Q: Which of your glasses are just readers?

A: Dear customer, the glasses which show single vision can do readers.

NakeishiaKnox Time: 2018-07-07 13:08

Q: Hello! I just ordered 4 pairs of glasses and did not get my 30% discount! I am a NEW customer and my order number is 2180707123001. Can you apply the discount??

A: Dear customer, our coupon code is used on from July 1st to July 5th. Your order is out of the time.

kenz Time: 2018-07-07 06:00

Q: On the sunglasses page for women there is a picture with a lady holding glasses. What are those glasses?

A: Dear customer, this frame is sold out. This frame is the same with that one. You can choose the tint Blue mirror finish polarized . https://wherelight.com/wl/GetInfo-969.html

vannychhoeun Time: 2018-07-07 05:10

Q: is there any promotion for first time buyer?

A: Dear customer, there is a space when you open our page first. You will get a $5 coupon code when you fill in a new email.

LaBerger Time: 2018-07-06 21:53

Q: I do not know which numbers to add where in the prescription. I filled out what I could figure.the eye doctor office gave me the info over phone. I am interested in the bab turquoiselasses. Here is the number she gave me. Right eye + 225, left eye + 200--050 times 015 add 275 for bifocal (progressive is what I have now. Help!

A: Dear customer, can you send the picture of your prescription to us by email?

LeslieCryer Time: 2018-07-06 21:04

Q: WOULD YOU SEND ME MY LAST BUY STATMENT AND SIZE

A: Dear customer, please tell us your order number.

SharonCallaham Time: 2018-07-06 13:24

Q: Hi, I would like to know if Wherelight can put my prescription in my personal frame?

A: Dear customer, I\'m sorry. We can\'t do this.

MelanieBest Time: 2018-07-06 11:08

Q: where are we in the transaction process?

A: Dear customer, you can choose tint photochromic grey or photochromic brown.

Jessica Time: 2018-07-06 10:39

Q: I need to cancel my order asap 2180706102327

A: Dear customer, we have cancelled your order. We will refund to you tomorrow. Don\'t worry.

DeborahGannon Time: 2018-07-06 08:04

Q: I need glasses that work for computer use. Which type of lens do you suggest?

A: Dear customer, you can choose bluelight protect if you work for computer use.

ElsaWieczorek Time: 2018-07-06 07:23

Q: I'm supposed to have an $80.00 credit and I'm trying to re=order the glasses again and it's not allowing me to enter my prescription. Please help. The frame I'm trying to order is Rolando. Thank you.

A: Dear customer, please send the picture of your prescription to us by email.

paulette Time: 2018-07-05 12:24

Q: what is the best lens sunglass color for sunglasses in a large frame? Thanks

A: Dear customer, you just choose what you want. Fit and comfortable are the best.

CrystalMohla Time: 2018-07-05 12:10

Q: HI I cant get the 30% off code to work

A: Dear customer, the code is ID30.

jenniferhopkins Time: 2018-07-05 11:20

Q: order ID: 2180705111132 Can you please change the frame color for Chelsea from brown to black?

A: Dear customer, we have changed the frame color. please check it again.

kathrynway Time: 2018-07-05 09:05

Q: my perscription is on record

A: Dear customer, yes, your prescription is on record.

timothysmith Time: 2018-07-04 19:19

Q: hello, I was sent an email stating that one of my orders did not have prescription details, I sent an email letting you know the prescription information. I paid extra to have my glasses sent in a timely order. please confirm that you have the prescription and send me the glasses as soon as possible Thank you

A: Dear customer,are the prescription on the order correct? If yes, we can process your order. Please reply us soon.

Alexandra Time: 2018-07-03 09:23

Q: Good Afternoon, I placed an order on 9/28/17 and recently the frames cracked out of nowhere. I was wondering if I could get a replacement? The lenses are still fine and I could ship them back if necessary. My order number is 2170928115527 Thanks Alexandra

A: Dear customer, I\'m sorry to hear that. But there are 8 months since you get your glasses. And all the glasses are customized.

DonnaKelly Time: 2018-07-03 05:17

Q: Order # 81807011655184 Date 7-1-2018 Please cancel my order. As per email from Nancy. Send a confirmation of cancelled order.

A: Dear customer, we have cancelled your order. You will get your refund within 7 days.

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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.

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