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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

Jo    Time: 2018-07-02 22:48
Q: Your order number:2180702223544 I just placed the above order and would like to know if I will receive before 7/23. I will be traveling and do not want it left on my doorstep for one week. I did expedite my order.
A: Dear customer, we will finish your glasses and ship out them as soon as possible.
ROSEANNFERNANDEZ    Time: 2018-07-02 21:04
Q: Order#2180702205727 I would like to change the color for art no.97329 I would like the pink frames Please confirm!
A: Dear customer, we have changed your color, please check it again.
juliemilam    Time: 2018-07-02 16:09
Q: I need to change my prescription on the art nbr 92136 tortoiseshell. I gave you my son's prescription. OD -0.75 -0.50 098 OS -0.50 -1.00 083 PD 70.00 Please confirm you can make the change
A: Dear customer, we have changed your prescription on the order. Please check it again.
MEIKEI    Time: 2018-07-02 06:29
Q: 2180617065413 that is my order number i order this on 6/17 today is july 2 i i know it takes 3 weeks to get to U.S. .. CAN YOU PLEAASE LET ME KNOW WHER IS THE SHIPMENT.
A: Dear customer, I\'m sorry to let you wait so long. We will ship out this week. Don\'t worry.
TINAMEREDITH    Time: 2018-07-01 14:17
Q: Judith Number: 1347 RED Never received a picture of someone wearing these, will not order till I see this. Thanks 2nd time asking this.
A: Dear customer, This frame is a new one. So there is no picture of someone wearing these.
DonnaKelly    Time: 2018-07-01 06:15
Q: I am trying to place a order. It's not taking my coupon ID30 for 30% discount. Also , I had a problem loading the prescription. I need some assistance.
A: Dear customer, please send a screenshot of the coupon to us by email.
Lee    Time: 2018-06-30 21:42
Q: How can I cancel or change my order?
A: Dear customer, what do you want to change? You can tell us. We will change it for you.
SophieJefferson    Time: 2018-06-30 11:15
Q: Hello, Do you ship to the UK? Thanks, Sophie
A: Dear customer, yes, we can.
SallyMackey    Time: 2018-06-30 06:51
Q: This is my third request on an update on my glasses. When will they be shipped???? Order number is 2180613193635. Thank you, Sally Mackey
A: Dear customer, your glasses are shipped out. You can check the shipping status at http://www.17track.net/en/track?nums=LY391089745CN Please connect us quickly if you do not receive your package within 30-45 Business Days. Thanks for your understanding and hope you have a happy shopping time.
Destiny    Time: 2018-06-29 22:27
Q: Hello, can U buy these AS readers? Meaning I do not have a prescription to add or put in them.... Asking can WhereLight put 150+ in the lens, LIKE A READER? See a pair I LOVE LOVE, want them...but only need AS A READER
A: Dear customer, yes, you just fill in the prescription form when you place the order.
FredmarieRodriguez    Time: 2018-06-29 08:48
Q: Hello, I need to know how long it will take to send my glasses since I understand that it is too long and they did not even send it, I understand that the wait is too long, the order is like frying and it is very annoying. I hope you can help me as my glasses urge me. Thank you
A: Dear customer, there are something wrong with your prescription. Please send your picture of the prescription to us by email.
AnjeliqueDurand    Time: 2018-06-28 22:35
Q: How do I get transitional lenses?
A: Dear customer, you can choose \"photochromic grey\" or \"photochromic brown\" .
KathyDrinkwine    Time: 2018-06-28 18:12
Q: Are your lenses plastic or glass? Can I purchase just a frame from you and have lenses supplied by a local eyeglass company?
A: Dear customer, our lenses are resin. Yes, you can buy the frame only.
Wendy    Time: 2018-06-28 12:20
Q: I received my glasses the end of May and the left eye is not adjusting to the left lense. I have ordered two other glasses on line from other places with the exact prescription and have not had this problem. Can you please advise me if there is anything I can do?
A: Dear customer, please send the picture of your prescription to us by email. We need to check the prescription first. Hope your reply.
DonnaLira    Time: 2018-06-28 11:21
Q: I have received my two pairs of glasses (bifocals and computer glasses); however, the bifocal prescription seems wrong and I'm not able to use them. Is there any way I can return these? Thanks so much, Donna Lira
A: Dear customer, please send the picture of your prescription to us by email. We need to check the prescription first. Hope your reply.
EmmaKeir    Time: 2018-06-28 05:41
Q: Order number 2180628053156 Paypal automatically filled in an old address, can I make sure that this order is sent to Wood plc, 15 Justice Mill Lane, Abedeen, Aberdeen City, Scotland UK AB11 6EQ Thanks Emma.
A: Dear customer, we have checked your order. Your address is correct.
MaureenBefort    Time: 2018-06-27 13:45
Q: My prescription calls for Axis - OD - 002 but I don’t see that listed as an option or is that just a 2. Thank you
A: Dear customer,002 and 2 are the same. You just choose 2.
AprylLoughlin    Time: 2018-06-27 10:18
Q: Hello! I ordered sunglasses with no prescription on June 12. The order number is 81806120738511. I was wondering why it is taking so long for them to arrive. Thanks!
A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible.
AnjaGillespie    Time: 2018-06-27 08:58
Q: I received a Gift Certificate from your company last January for $100 and today I tried to use it and was messaged it was invalid??? I have to use it before July 1st when it does expire, please help
A: Dear customer, please send the coupon code to us by email. We will check the status for you.
MaimounaDiaw    Time: 2018-06-27 08:22
Q: Hello, is there a way to download a picture of myself to try on the different glasses before purchasing a pair?
A: Dear customer, you can click the \"TRY ON\" on the product page.
BobbiBlosser    Time: 2018-06-27 08:19
Q: Hi there I choose the $6.95 shipping rate for fatser shipping it said i get a $6 coupon with that rate? When do I get that coupon?
A: Dear customer, you will get your coupon when you get your glasses.
RitaSharp    Time: 2018-06-27 05:33
Q: I love the glasses, but the prescription is totally wrong, and I can’t see with them on! What are my options? Thank you
A: Dear customer, please send the picture of your prescription to us by email. We need to check the prescription first. Hope your reply.
MariaRivera    Time: 2018-06-26 10:48
Q: Hi! I need change my password, but I do not remember the past password. Thank you for the help.
A: Dear customer, we have changed your password to 123456. Please change your password later.
MelindaMoore    Time: 2018-06-26 09:19
Q: Would like to know the status of my order.
A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible.
RondaMack    Time: 2018-06-25 21:25
Q: I would love to know why my glasses are taking so long to arrive.
A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible.
MargaretMcNamara    Time: 2018-06-25 21:10
Q: After entering my prescription the particular frames I like is says can't use the ADD feature. What does that mean? My prescription is a bifocal.
A: Dear customer, this means this frame can\'t do bifocal. Please choose other frames.
MargaretMcNamara    Time: 2018-06-25 21:06
Q: Are any of the sunglasses available with progressive lenses?
A: Dear customer, I\'m sorry that progressive lenses can\'t put into the sunglasses. But you can make glasses with tint.
Mary    Time: 2018-06-25 13:57
Q: I received my glasses today and just opened them now to find they arrived broken. :( Can you please help me with my return? I'd like to either have them replaced or receive a refund. Thank you in advance for your time!
A: Dear customer, please send the picture of your glasses to us by email. We will solve the problem when we check the email.
MayumiCastrence    Time: 2018-06-25 12:46
Q: Hello, I wanted to make sure that my order for 2180625124233 is sent to the right address. I accidentally clicked continue before I realized that my paypal address was to an old one. If possible please change the address order to 11904 Via Hacienda, El Cajon CA 92019
A: Dear customer, we have checked your address. Your address is correct.
Barbette    Time: 2018-06-25 07:28
Q: tesiawashington@gmail.com
A: Dear customer, what can I do for you?
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