Buy Prescription Glasses Online at Affordable Prices

VickiButler Time: 2018-07-20 18:32

Q: I ordered my glasses a week ago. Order # 2180713034307. Can I please have an estimated time of arrival? Thank you!

A: Dear customer, you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400110200881799002924 Please connect us quickly if you don not receive your package within 6-14 Business Days. Thanks for your understanding and hope you have a happy shopping time.

SaraWeinbuch Time: 2018-07-20 06:01

Q: Hi I would like to know where is my delivery located?

A: You can check the shipping status at http://www.17track.net/en/track?nums=LZ596899365CN Please connect us quickly if you do not receive your package within 30-45 Business Days. Thanks for your understanding and hope you have a happy shopping time.

Taina Time: 2018-07-20 05:21

Q: Order ID 2180622072018 I have already contacted US customer service on this matter, and zero help was provided. In fact only the most minimum examination took place which is obvious that the person who responded to me didn't actually check any details at all. I am very displeased. My order is currently in transit BACK to the SELLER. The address needs to be changed BY the SELLER before it leaves the country. Check the details of the tracking on this item.

A: Dear customer, we have changed your address and we will re-send it tomorrow. Don\'t worry.

Maria Time: 2018-07-19 07:16

Q: Just wondering if you guys made polarized sunglasses. I'm strolling through the website and do not see that option.

A: Dear customer, we would like to tell you that we do offer polarized lenses, you can see it under \"functional lenses\".

KimCollins Time: 2018-07-19 06:54

Q: I was trying to log into my account and it states it doesn't exist. So how do I check on the status of my orders. When I log into my paypal the money is already taken out but the address for delivery is incorrect. order #July 18, 2018 Yvonne$66.85 Item #2180718094811

A: Dear customer, we have received this order from you, it is being processed now and you can email us the correct address so that we can check it for you before shipping.

KimberlyBlack Time: 2018-07-18 11:36

Q: Hello-I am emailing regarding an order I received that was incorrect. I notice that another order has been made #2180605122149, but I'd like to know if it will be shipped free of charge since I payed for the first order? Thank you!

A: Dear customer, we would like to tell you that we will ship the glasses to you via standard email as you originally chose.

JessJoyner Time: 2018-07-18 09:55

Q: Hi there, I am curious what the difference is between the Marble and the Black for "Mable Number:107" glasses. The picture make is look like the marble is more a matte finish and the black is glossy. Alas the color choice circles lead me to think the marble a different color all together? Thanks for your time on this! Warm regards, Jess

A: Dear customer, would you please tell us if you mean the difference between 1071 in \"other\" color and in \"black\" color? If so, we would like to tell you that the \"other\" color is matte black while \"black\" color is glossy black.

MaritaStull Time: 2018-07-18 08:43

Q: Can I get a shipping number for order # 2180706073143? I would like to track my shippment. Thank You.

A: Dear customer, we would like to tell you that your order is in transit to the US and when it arrives, the information will be updated.

KimSadler Time: 2018-07-18 06:27

Q: When will my glasses be mailed? My order number is 2180702080939. Thank you

A: Dear customer, we would like to tell you that we expect to ship the glasses to you within this week, your patience will be greatly appreciated.

BonitaVear Time: 2018-07-17 23:16

Q: Hello, May I please have an update on my order? Thank you. Order ID: 2180709091058

A: Dear customer, we would like to tell you that we expect to ship the glasses to you within this week, your patience will be greatly appreciated.

JanetJames Time: 2018-07-17 13:00

Q: I am aware that not all of your frames have the virtual try on feature but it seems that none of the frames I have checked do, could you tell me why it is that so few frames have this option? I'm not comfortable ordering frames without some idea of what they would look like on me.

A: Dear customer, would you please tell us the frame number you prefer so that we can try our best to add the \"try on\" feature for these frames?

TammiNealy Time: 2018-07-17 11:58

Q: I received my order yesterday and two of my frames are bent badly and the prescription seems off.

A: Dear customer, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first, and please also take a photo of the glasses to show the bent frame.

RebeccaZetterholm Time: 2018-07-16 13:27

Q: Also, where do I upload a picture to try on frames?

A: Dear customer, we have to tell you that not all our frames have this feature, please tell us the frame number so that we can check it for you first.

RebeccaZetterholm Time: 2018-07-16 13:25

Q: I currently have a pair of glasses that are 52-16-140. How can I find glasses that meet the same spec?

A: Dear customer, we would like to tell you that all our frames have dimensions on our website, you can choose a similar frame if you like.

CoraPerry Time: 2018-07-16 09:44

Q: My order number is 2180705200745. It says that FOUR days ago you printed the shipping label for my glasses, but there have been no updates since then. Have they even left your facility? I'm starting to get agitated.

A: Dear customer, we have to tell you that it is in transit to your country, when it arrives, the information will be updated.

LorianneBarlics Time: 2018-07-16 06:09

Q: Order# 2180705210423. I asked in an email for this order to be held, or cancelled. I have a pair of glasses that I can't see out of from a previous order. I do not want 2 more pairs of the same prescription, I'm waiting on a DR appt to see if t is the prescription the DR gave me, rather then the glasses that Wherelight made.

A: Dear customr, your order is held and please reply to us as soon as possible.

DemetraPresley Time: 2018-07-15 19:06

Q: I have put in 2 service requests that no one is responding too. I placed an order on the 2nd and paid for expedited shipping and my order has still not been processed to date. I would like an update on the order and when it will be ready.

A: Dear customer, we would like to tell you that we expect to ship the glasses to you within this week. Your patience will be greatly appereciated.

NakeishiaKnox Time: 2018-07-15 14:37

Q: WHERE ARE MY GLASSES? THE ORDER NUMBER IS 2180707123001.

A: Dear customer, we expect to ship the glasses to you within this week, your patience and understanding will be greatly appreciated.

AliceJenson Time: 2018-07-15 08:00

Q: There is no place to put the prism information in the percription so I wrote in the add on box Is that where I am to put my prism information?

A: Dear customer, we just can do the single vision with prism. Bifocal can\'t. I\'m sorry.

andreaquezada Time: 2018-07-14 16:35

Q: My prescription does not show on my order. I am not sure if you received it correctly.

A: Dear customer, please send the your prescription to us by email. We will change it for you when we get your email. Hope your reply.

LyreeRahn Time: 2018-07-14 14:03

Q: Can you tell me where are my glasses? Order # 2180618231318?

A: Dear customer, we have to tell you that since you ordered progressive glasses, the lenses need to be custom made, it will take some time to process it, your patience will be greatly appreciated.

JariusEdens Time: 2018-07-13 12:58

Q: Good afternoon! I would like to inquire about that shipping status of my order. Please advise. Thank you!

A: Dear customer, we expect to ship the glasses to you within this week, your patience and understanding will be greatly appreciated.

Shira Time: 2018-07-13 12:47

Q: I'm wondering how long it takes to process and ship glasses?

A: Dear customer, we expect to ship the glasses to you within this week, your patience and understanding will be greatly appreciated.

RobinRitchie Time: 2018-07-12 09:51

Q: I like the handmade frame named tierra, are these available in bifocal lens.

A: Dear customer, I\'m sorry, this frame can\'t do bifocal.

SheriLiguori Time: 2018-07-12 09:29

Q: I uploaded my picture to try on frames, but not all of your frames contain the Try On button. I saved about 10 pairs in my Wish List, and in less than half of them the Try On button appeared. Will you be adding it to ALL the glasses?

A: Dear customer, I\'m sorry. We will let all the frames have \"try on\".

Shana Time: 2018-07-11 23:51

Q: What is the difference between the free-form no-line progressive lenses and regular no-line progressives?

A: Dear customer, free form will let you feel more comfortable.

RomonaSimon Time: 2018-07-11 21:16

Q: My order # is 81806221129346 can I get an update on my order which was ordered June 22 2018

A: Dear customer, we expect to ship the glasses to you within this week, your patience and understanding will be greatly appreciated.

brendamassey Time: 2018-07-11 15:23

Q: Hello, glasses were completed and remains in the allocating cargo for 11 days.Please continue to process so glasses can be mailed. Thank you. Order # 2180701174306

A: Dear customer, we expect to ship the glasses to you within this week, your patience and understanding will be greatly appreciated.

NakeishiaKnox Time: 2018-07-11 12:11

Q: I am requesting an update regarding order # 21806051221. Do you know when they will be shipped? I bought 4 pairs!

A: Dear customer, we expect to ship the glasses to you within this week, your patience and understanding will be greatly appreciated.

Phyllis Time: 2018-07-11 11:53

Q: I love the handmade glasses. I wear progressive lens and want to know what total cost would be.....approximately. Thank you.

A: Dear customer, it will take about $100.

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