Buy Prescription Glasses Online at Affordable Prices

AbbyHuotari Time: 2018-06-24 18:11

Q: I haven't confirmed the last two orders, can I get put together into 1 order with 1 shipping rate?

A: Dear customer, we can shipped out them together. But the two order are not paid.

LeannaBellinger Time: 2018-06-24 13:01

Q: I need to make change on my order for the PD of my glasses?

A: Dear customer, please tell us your order number and the correct PD. Hope your reply.

NikaBanks Time: 2018-06-23 15:38

Q: Hi, Can I check the status of my order? 2180612175338 Thank you, Nika Banks

A: Dear customer, I\'m sorry to keep you waiting so long. Your glasses will be shipped out within 3 days.

Micaela Time: 2018-06-23 15:29

Q: i paid for express shipping wondering when my stuff will get here its almost been a month order # 2180527213235

A: Dear customer, your glasses have been shipped out.

VickiRobledo Time: 2018-06-23 10:33

Q: Received my glasses, however, the correction makes everything much much smaller instead of larger! What can be done to correct this error? As such, glasses are not usable. Thank you, Vicki

A: Dear customer, I\'m sorry to hear that. Please send the picture of your prescription to us by email. We need to check the prescription first.

BeverleyMann Time: 2018-06-23 09:34

Q: Hi have ordered large by mistake it is medium I require Is it possible to amend my order Kind regards

A: Dear customer, please tell us the frame which you need. We will change it for you.

anya Time: 2018-06-22 22:16

Q: Hello. I am interested in Stefanie (handmade) and it seems that lens already has tint to it, please confirm the glasses are not clear but are tinted, just as they are in the picture. Thanks.

A: Dear customer, yes, this frame is tinted. If you want to change the color, you can choose other tint.

KimberlyBlack Time: 2018-06-22 12:12

Q: My order #2180622001549 I put in the wrong OS Cyl. it is supposed to be at -0.25 NOT -2.25. Can that be changed? Sorry about that. Thanks!

A: Dear customer, we have changed it for you. Please check it again. Hope your reply.

BethBellomy Time: 2018-06-22 07:21

Q: What is the return policy if I should mess up on my order?

A: Dear customer, please click the url to check the return policy.http://www.wherelight.com/help.php/helpInfo-42.html

KimberlyBlack Time: 2018-06-22 00:04

Q: Sorry, I received Torry, not Stella, when I ordered Sophia. Thanks!

A: Dear customer, I\'m sorry to hear that. Please send the picture of your glasses and the package to us by email. We need to check them first.

Esther Time: 2018-06-21 11:53

Q: I made an order earlier today, and the PayPal payment didn't go through for some reason. I attempted to redo the order but it stated I had used my $51 coupon. Is my order just waiting for payment? If so, How do I access it to change my payment form?

A: Dear customer, you just find the order on your account. Then you just click the button \"Pay\". You can choose another way to pay the order.

ShawneHarris Time: 2018-06-21 11:18

Q: I NOT BEEN NOTIFIED OF MY ORDER THAT WAS PLACED ON 06/05/2018....

A: Dear customer, your order has been shipped out on 06/13/2018. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400110200828765482687

GLADYS Time: 2018-06-21 11:07

Q: I just make a order, but did not attach copy of the prescription. This order is for my son Ijan Eylicio order # 2180621103435

A: Dear customer, you can send the picture of your son\'s prescription to us by email. We will check it for you.

angela Time: 2018-06-21 10:37

Q: Just curious why it is taking so long this time for the tracking to update? It hasn't changed in 3 days so just curious

A: Dear customer, free shipping will take 30-45 business days. So it can\'t update message everyday.

RobinTaylor Time: 2018-06-21 09:17

Q: I'm trying to upload a picture and it keeps placing the picture in the space sideways I cannot turn my picture rightsize up, how do I do this????

A: Dear customer, please send a screenshot to us by email.

maupin Time: 2018-06-20 19:08

Q: 2180618213343 this is the order number, I need to know if the order is in process and when gonna arrive to Pasadena Meryland.

A: Dear customer, you have not paid for your order.

davidkorber Time: 2018-06-20 18:57

Q: trying to order have a 6.00 coupon it says it is already used. I have not used it but it expires today.....can you help?

A: Dear customer, your coupon is used in order 2180616204400 . Please check it again.

Sandy Time: 2018-06-20 11:01

Q: I would like to order glasses from you. I wear bifocals, how do I get my prescription, who from, etc. to send to you with my order. I’m sort of confused about how to order glasses and lenses. Please advise. Thanks

A: Dear customer, you should get your prescription from your eye doctor. You fill in the prescription form when you place the order.

LaurenWells Time: 2018-06-19 15:24

Q: Hi, I am first time purchaser with this site. I am curious what "item is processing" means and if you have an expected date of shipment. Thank you!

A: Dear customer, this means that your glasses are in the process of making.

JenniferSobczynski Time: 2018-06-19 10:34

Q: When will this order ship? 2180612162402

A: Dear customer,I\'m sorry to let you wait so long. We will send them this week. Don\'t worry.

CherylTomlin Time: 2018-06-19 07:13

Q: Hello, I need a tracking number to track my glasses. I ordered them express shipping two weeks ago. Just want to see where they are as I need them soon for work. Thanks

A: Dear customer,I\'m sorry to let you wait so long. We will send them this week. Don\'t worry.

CharlotteMartinez Time: 2018-06-18 15:49

Q: hello, i have no recived my glasses and it's been almost 2 weeks i was wondering what the hold up is..thakyou

A: Dear customer,I\'m sorry to let you wait so long. We will send them this week. Don\'t worry.

Aracelis Time: 2018-06-18 12:41

Q: hi. I'm trying to add the axis to the Torah glasees but it does not allow me to. this is important for the prescription and for me to make the order. thank you

A: Dear customer, please send the picture of your prescription to us by email.

ShannonRay Time: 2018-06-18 10:44

Q: Hi order 2180601092200 I got my glasses and have major problems! Both pairs are way too big and wide for my face. They fall off! The Reader Glasses are not clear- it is blurry compared to my current reading glasses The Distance nowhere does it say the arms are wood! I tried to have them adjusted and of course the wood broke! This is BAD I am very unhappy about both-NOW What?

A: Dear customer, I\'m sorry to hear that. Please send the picture of your pescription and glasses to us by email. We are proud to offer free and reasonable shipping to all of our customers, but we are unable to cover the cost for return shipping. Should you chose to return your glasses, you will be responsible for the cost of postage back to us. This cost often amounts to the same, if not more than, the cost of the glasses being sent back. Prescribed glasses will receive a refund of 50% their original cost due to manufacturing error.

KatieWeddle Time: 2018-06-16 19:53

Q: ORDER # - 2180603190005 Hello! I recently ordered three pairs of glasses, which were delivered today, two for me and one for my husband. One of the pairs I ordered for myself and the pair for my husband are great. On the second pair I got for myself, the prescription or PD seems a little off and the glasses make me nauseous. I checked the receipt, and the prescription is correct. It's for the Art.No 31040. Is there a way to get this fixed? Thank you.

A: Dear customer, I\'m sorry to hear that. Please send the picture of the glasses to us by email. Hope your reply.

CorrinaAlcott Time: 2018-06-16 05:32

Q: I was trying to place an order but Will not take payment information.

A: Dear customer, can you pay them by Paypal?

KimNoble Time: 2018-06-14 16:53

Q: Hello, i received my glasses, however, my i have the wrong prescription. My script should be - and instead i ordered +. i am nearsighted and the glasses i received are for reading.Is it possible to have my lenses switched out for the correct prescription? thank you.

A: Dear customer, I\'m sorry to hear that. But we do the glasses according to your prescription on the order. So we can\'t remake for you. You want correct glasses, you need to place new order.

KarenPermenter Time: 2018-06-14 11:28

Q: do you have multi vivion sunglasses

A: Dear customer, I\'m sorry that there are not multi vivion sunglasses. You can do the multi vivion glasses with tint.

Sam Time: 2018-06-14 07:34

Q: Hi, I purchased two pairs of glasses in December 2017, and one pair has broken. I would like to be reimbursed for this as I need to replace them and I purchased them less than a year ago. Thanks Sam

A: Dear customer, we have checked your order and your glasses are delivered on 12-27-2018. There are six months since you get it. So we can\'t remake for you.

JuanitaStauty Time: 2018-06-13 20:17

Q: Order #2180613201122 for the following g713yw229212qp06010 Coupon Code for my order does not work. It's asking for full payment instead of the $14.95 I need to pay for my order. So I haven't clicked to pay yet.

A: Dear customer, we have changed the status of the order. Please check it again.

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