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Marie-Philippe Time: 2017-09-14 09:55

Q: I want to know if my order 2170824120814 has been shipped because I've ordered my glasses 3 weeks ago..! Thank you

A: dear customer, we have checked your order,your package was 2017-09-14 11:28 BOUCHERVILLE, Delivered to community mailbox, parcel locker or apt./condo mailbox,i think you will receive it soon.

KeriBailey Time: 2017-09-14 08:34

Q: Order Id:81709140400075 I have placed this order today with a P.D of 58. I have just spoken to my optometrist who says my P.D is 59. Will it be ok to leave my order with a P.D of 58 or should I change it to 59?

A: dear customer, 1mm is almost no problem,never mind!we will do your glasses for you today.

alisonowen Time: 2017-09-14 07:52

Q: i lost me 5 dollar discount code can you resend

A: ok,we will email you.

alisonowen Time: 2017-09-14 07:51

Q: hi has my order been sent been 2 weeks waiting

A: dear customer, we have resent your package on the 1st Setp.and we have checked for you ,the order was on the london,and will send soon.

MeganCantrell Time: 2017-09-13 22:47

Q: Hello, after receiving my glasses I am confident that my doctor under prescribed the lenses. I have made another appointment with my doctor to change the prescription. Would it be possible to do an exchange for another pair of glasses with my proper prescription?

A: dear customer,we have checked your order,you have received your package,and we can give you coupon code so you can order another pair.

OliviaBurkhart Time: 2017-09-13 11:08

Q: Hello! I have tried entering my prescription to order a new pair of glasses, however, on my prescription there is no PD distance listed so I cannot enter that in. How can I find this out? Thank you

A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

Charity Time: 2017-09-12 20:03

Q: When will my order arrive?

A: your order was shipped out yesterday,and the shipping time is about 3-5 work days.

JenniePeralta Time: 2017-09-12 19:54

Q: I need to know the status of my order please.

A: your order was shipped out yesterday,and the shipping time is about 3-5 work days.

SheleenFrank Time: 2017-09-12 18:05

Q: When will my order arrive?

A: dear customer, we shipped your order on the 12th SEPT. and the shipping time is about 14-30 work days.

ShannonVallee Time: 2017-09-12 17:59

Q: I created my account in my name & address. I purchased a pair of glasses for my daughter today who lives in another state. I entered her address as an alternate to mine when I set up the account. How do I ensure the glasses are shupped to her & not me?

A: dear customer, we have emailed you to confirm the information with you.

JohanaMendoza Time: 2017-09-12 13:17

Q: How many days is shipping? Ordered mine on Sept 5?

A: 2017-09-07 14:55 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece. 2017-09-07 14:55 CHINA, NANJING EMS, Processed Through Facility 2017-09-06 12:26 CHINA, Acceptance the shipping day is 10-14 work days.

ErinButeau Time: 2017-09-12 11:27

Q: I received my glasses today and I'm not happy with them at all. Is it possible to return them for a refund?

A: dear customer, why are you unhappy with it?

Imani Douglas Time: 2017-09-12 10:37

Q: My tracking number won't work, I see that my order shipped on the 7th, I want to know when it will arrive. Thanks.

A: dear customer, your package was on the way to Chicago，maybe the information was not update .

YulisbetMorelos Time: 2017-09-12 06:22

Q: When will my order arrive?

A: 2017-09-12 09:19 On its way to SANGER, CA 93657, In Transit to Destination, The item is currently in transit to the destination as of September 12, 2017 at 9:19 am. It is on its way to SANGER, CA 93657. 2017-09-11 23:19 LOS ANGELES CA INTERNATIONAL DISTRIBUTION CENTER, Arrived at USPS Regional Facility 2017-09-04 16:24 CHINA, NANJING EMS, Processed Through Facility 2017-09-03 09:51 Origin Post is Preparing Shipment

Jazmine Gillyard Time: 2017-09-11 23:51

Q: Hi my eye dr gave me a copy of my prescription and it says for the left: -3.50-1.00x1.50 and for the right: -3.75-1.00x1.50. My pd is 64 but she didn't not put a number down for the axi category. Is that something I need to have?

A: dear customer, you can visit our website and then fill in your rx and choose lens .www.wherelight.com

LisaArmstrong Time: 2017-09-11 17:08

Q: I'm not sure of how to find my PD.It's not I don't see it on the prescription

A: dear customer,we send e-mail to you to show you how to test your PD,thanks for your reply.

ElisabethFairchild Time: 2017-09-11 12:10

Q: My order, 2170911120444, I put in for two glasses and accidentally put the wrong number in for my left eye (OS). I put -.25 for both and my OS was actually -.50. Can this be changed? I literally just placed the order. Thanks!

A: OK,we got it.thanks for your reply.

GeorgiaCarroll Time: 2017-09-11 00:02

Q: My tracking number doesn't work and I haven't received my order yet. Where is my order and when will I receive it?

A: dear customer, we shipped out your order on the 1st SEPT,and we have checked for you ,your order was on the way to the london,may be the information do not update,you can track from www.17track.net

AprilMichel Time: 2017-09-10 20:47

Q: Where is my order?

A: 2017-09-10 10:01 AUBURN, ME 04210, Arrived at USPS Facility, Your item arrived at our USPS facility in AUBURN, ME 04210 on September 10, 2017 at 10:01 am. The item is currently in transit to the destination

Alexia Time: 2017-09-10 06:40

Q: Will it be possible for there to be different sizes for already available styles of glasses? For example glasses Number: 2908 having an identical version but in small and medium sizes?

A: https://www.wherelight.com/wl/GetInfo-405.html you can visit here .

KimMcNeely Time: 2017-09-09 15:58

Q: Hello i ordered some glasses on 8-31-17 i was just wondering when i might receive them,i do not have a tracking number for them so i can't track them.Thank you

A: 2017-09-06 15:09 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.

Mayra Time: 2017-09-09 15:27

Q: Rx r + 3.50 - 0.75. 69. L +2.75 - .oo 0 frame tr 25 and bifocal or multifocal no line ceutorefaction price please.

A: www.wherelight.com you can visit our website and choose lens,different lens with different prices.

beckywilliams Time: 2017-09-09 11:41

Q: I was sent a 5$ coupon code and it wont work. ynqf26141706eb0920

A: dear customer,we have checked for you,you ordered but you have cancelled

Imani Douglas Time: 2017-09-09 08:10

Q: When will my order arrive?

A: dear customer, we have shipped out your order on the 7th SEPT,maybe the information was not update,you can track from www.17track.net

Deidra Martin Time: 2017-09-09 03:02

Q: I am writing an email to the USA customer service as well. But I never received the glasses I ordered. The order # is 817081821020289. The address it was supposed to be delivered to, that is also on my order is 1312 Paragon Parkway, Birmingham, AL 35235. The tracking info shows that it was delivered to Century, FL 32535. I have been waiting a long time for my glasses and I am requesting a full refund. Thank you.

A: dear customer, we will check for you ,we will contract the usps straff to solve your problems

JulieVega Time: 2017-09-08 17:48

Q: How do I track my order?

A: 2017-09-06 15:14 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece. 2017-09-06 15:14 CHINA, NANJING EMS, Processed Through Facility 2017-09-05 12:36 CHINA, Acceptance you can track from www.17track.net

MelodyPadilla Time: 2017-09-08 16:40

Q: When will i recieve my glasses Order Id:81708311817198?

A: 2017-09-10 00:56 ISC LOS ANGELES CA (USPS), Processed Through Facility, Your item has been processed through our facility in ISC LOS ANGELES CA (USPS) at 12:56 am on September 10, 2017.

BreBuchmiller Time: 2017-09-08 15:33

Q: When will I receive my order?

A: dear customer,we have checked for you ,i think you have received your order. 2017-09-08 19:10 US, SANDPOINT, Delivered 2017-09-08 11:19 US, Sandpoint, Out For Delivery Today 2017-09-08 05:50 US, Sandpoint, Destination Scan 2017-09-07 07:25 US, Spokane, Arrival Scan 2017-09-07 06:38 US, Seattle, Departure Scan 2017-09-07 05:32 US, Seattle, Arrival Scan 2017-09-07 03:07 US, Ontario, Departure Scan 2017-09-07 00:37 US, Ontario, Import Scan 2017-09-07 00:21 CN, Shanghai, Departure Scan 2017-09-07 00:06 CN, Shanghai, Severe weather conditions have delayed delivery. 2017-09-06 23:05 US, Ontario, Arrival Scan 2017-09-06 22:29 US, Ontario, Arrival Scan 2017-09-06 16:58 US, Anchorage, Departure Scan 2017-09-06 16:04 US, Anchorage, Arrival Scan 2017-09-06 23:17 CN, Shanghai, Departure Scan 2017-09-06 02:43 CN, Shanghai, Export Scan 2017-09-05 22:06 CN, Shanghai, Arrival Scan 2017-09-05 21:06 CN, Dan Yang, Departure Scan 2017-09-05 18:25 CN, Dan Yang, Origin Scan 2017-09-05 17:19 CN, Dan Yang, Pickup Scan 2017-09-05 05:45 CN, Order Processed: Ready for UPS

EbonyGray Time: 2017-09-08 12:04

Q: Am sorry I didn't get your emails I be on facebook a lot am on the wherelight page sorry about the number just updated it today new number7314430147 thanks

A: ok, we will be changed for you.

JoannWillits Time: 2017-09-08 10:59

Q: l99hpm137408ks0931---THIS IS MY COUPON CODE IT IS SAYING I HAVE USED IT ALREADY BUT I HAVENT

A: dear customer,we have checked for you,you ordered but you have cancelled

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