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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

DemetraPresley    Time: 2017-09-27 11:23
Q: I ordered glasses on 9/14/2017 and there has been no update on the their status since 9/20/2017. I would like to know what happened to my glasses and where they are as I paid the extra rate for faster shipping.
A: 2017-09-20 15:16 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece. dear customer, your order was on the way to your country.
JasminaPerello     Time: 2017-09-27 08:51
Q: when are you going to send my order
A: dear customer, your package was on the way to your country.
JulieRichert    Time: 2017-09-27 08:49
Q: My glasses were shipped the 20th. As of today, according to USPS tracking site, they are still sitting in China. Any idea when they will arrive? Had I known they were coming from China, I would not have purchased them.
A: 2017-09-27 17:18 CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER, Departed USPS Regional Facility, Your item departed our USPS facility in CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER on September 27, 2017 at 5:18 pm. The item is currently in transit to the destination dear customer, you will receive it .
EbonyGray    Time: 2017-09-27 08:47
Q: When will my glasses come I live in bells tn 38006 St address 392 East main Street Apt 6 I have given all my information I don't understand why they have not sent them please tell we what's the whole up I Ordered some glasses off line from Zenni there from China too they came less than to weeks
A: dear customer, you order was on the way to your country.I think you will receive your order.
ChariseClark     Time: 2017-09-27 06:24
Q: I am waiting for a tracking number for my order. I don’t even see the order here but my PayPal was used.
A: 2017-09-16 21:28 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece. LW844834464CN it is your tracking number,you can track from www.17track.net
JANICECLARETT    Time: 2017-09-26 20:06
Q: PLEASE HELP ME...YOU ARE SAYING THAT IF I SHOULD PURCHASE A PAIR OF FRAMES AND GIVE YOU MY SCRIP. ..NO MATTER HOW BAD IT IS ALL I PAY IS THE PRICE OF THE FRAMES. ...
A: dear customer, you can visit our website and choose frames you like and choose your needed lens then you can see the price.
Wilma ViCKNAIR    Time: 2017-09-26 19:45
Q: I HAVE PERSCRIPTION GLASSES WITH HALF BIFFOCLE .HOW CAN I BE SURE I GET THE SAME PRESCRIPTION BUT A DIFFERENT FRAME.ON.HERE.?
A: dear customer, you can go to your eye doctors and get you correct RX then you can visit our website and fill in your RX or you can send your RX to us.
Toya    Time: 2017-09-26 17:32
Q: Hi, In the search option...what does the size refer to? Is that the size of the lens, width of the glasses? Please help, thank you!
A: In the search option,it is the frames\' number.
Kathy Hassan    Time: 2017-09-26 16:12
Q: Hi I'm in and Australia- can I still order with your company?? Many thanks k Will wait to hear from you x
A: yes,we can send for you.
CecilaPitka    Time: 2017-09-26 13:44
Q: I am wondering where my order at.
A: 2017-09-25 09:59 US, Anchorage, This delivery address is in a remote area where deliveries are not made daily.
Whitney Hattaway    Time: 2017-09-26 12:36
Q: Can I have a tracking number for my order? I'd like to see where it is. Thanks.
A: 2017-09-24 08:31 ISC CHICAGO IL (USPS), Processed Through Facility, Your item has been processed through our facility in ISC CHICAGO IL (USPS) at 8:31 am on September 24, 2017. your tracking number is LW839933040CN,and you can track from www.17track.net
JenniferScharff    Time: 2017-09-26 11:48
Q: I still haven't received my glasses when should they be here
A: 2017-09-20 15:16 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece. dear customer,your order was on the way to your country.
DebbieCox    Time: 2017-09-26 08:22
Q: Hi, yes I would like to know the status of my order #2170919174503. I went to the tracking site and it said no order under that number. Please let me know the date sent out and exactly when i can expect delivery. The amount of 46.85 was subtracted from my account on 9-21. Thank you
A: 2017-09-26 12:21 Acceptance, Your item was accepted at 12:21 pm on September 26, dear customer,your order was on the way to your country.
Stacy    Time: 2017-09-26 03:44
Q: Am I able to get prism lenses through here?
A: yes, you can.
AnalynDuenas    Time: 2017-09-25 13:47
Q: hi i just like to ask if you can send me my invoice from my recent purchase as i'm going to reimburse it to my insurance thanks!
A: ok,don\'t worry, we will send to you with your glasses,thanks for your reply.
Sarah    Time: 2017-09-25 09:56
Q: Could you tell me my tracking information? My order number is 81709160836198.
A: dear customer, we send glasses to you on 21th/09/2017,it\'s on the way now:)thanks for your reply.
Karie    Time: 2017-09-25 04:27
Q: Hey! I really like the cateye glasses that show up when you scroll down to click on the categories but I cant find them in the options. Do you not have those available anymore?
A: Dear customer, We have to tell you that this frame is out of stock now, please choose another frame if you like.
Anke    Time: 2017-09-25 02:36
Q: Hi, I would like to order for the first time but I'm not sure how to put my prescription in. It says Right: -1.50 -0.25x093 Left: -1.75 Sphere Can you help me? Thank you in advance!
A: Dear customer, we would like to tell you that your prescription can be read as right:-1.50/-0.25/93; left:-1.75/0/0, if you still have problems, please feel free to contact us.
MarseanYardley    Time: 2017-09-24 13:48
Q: Hello there. I would like to know what the status of my order is. Thanks Order # 81709191242088
A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it today. Best wishes.
Olivia     Time: 2017-09-24 09:12
Q: Could you let me know my tracking info? Thanks Olivia
A: can you tell me your order number?
Kerrie Saba    Time: 2017-09-24 01:47
Q: Do you have multi focals and if yes can I get sunglasses
A: dear customer,sunglasses can not do the multi focals.
LisaGamber    Time: 2017-09-23 20:31
Q: What does it mean when it says 1 unreceipted on my order screen? Can you send me an update on my order?
A: dear customer, we have emailed you.
Amanda Pehlivan    Time: 2017-09-23 19:18
Q: Can you please tell me when I will receive my glasses? Order #81709161730139. Thank you!
A: dear customer,your order was on the way to you. 2017-09-22 17:20 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece
Veretta    Time: 2017-09-23 12:36
Q: Good Afternoon, Am I able to buy frames only?
A: yes, you can.
Andera     Time: 2017-09-23 12:32
Q: Hiw do i oreder
A: what can i do for you?
CecilaPitka    Time: 2017-09-23 10:51
Q: How soon will I be receiving my glasses I purchased last week? & I paid extra for the fast shipping.
A: we have shipped out for you,and 2017-09-24 18:10 US, Louisville, Departure Scan,we think you will received it soon.
NatashaStone    Time: 2017-09-23 03:22
Q: Hi, regarding my order 81709152314300 I was wondering when i might receive it? I paid for expedited delivery and the money for the order has been taken, would you be able to let me know please?
A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible. Best wishes.
SerrochiaSherfield    Time: 2017-09-22 18:13
Q: Im looking at the sunglasses by Anna. Im wandering what is the default tint? Is it what is shown in the picture?
A: yes, it is the color liked the picture.
TimekaHudson    Time: 2017-09-22 10:32
Q: I just want to confirm my rx in the order I submitted and can't find it in my account.
A: (OD): SPH:-4.50 CYL:-0.75 Axis:95 (OS): SPH:-4.00 CYL:-1.75 Axis:15
Jennifer    Time: 2017-09-22 07:33
Q: I am searching for a pair of glasses I saw on your site called cat girl item #1534. They are black with floral print. I have searched the site, but can't find them now.do you still have these?
A: dear customer, i am so sorry that the 1534 is out of stock.
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