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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

Elizabeth    Time: 2023-09-03 22:39
Q: I keep using the tracking number you guys gave me and FedEx said they can't find a package with that number.
A: Dear Elizabeth McGraw, the logistics shows that your parcel is waiting for collection, please be patient for a moment, you can check the logistics information in a few days.
SunnyWare    Time: 2023-09-03 17:52
Q: I need to cancel my order. I didn’t mean to place it at this time.
A: Dear SunnyWare, your order number is:82309031742205, do you want to cancel this order?
Brenda Colon Pacheco    Time: 2023-09-03 10:39
Q: Status of my refund
A: Dear Brenda Colon Pacheco, i\'m sorry that I didn\'t find your order. May I know your order email address?
Monica Ramos     Time: 2023-09-02 23:46
Q: Mi receta dice Monica Ramos MRN: 000023622232 ectacle Prescription Visit Date: 9/1/2023 Right Left Sphere +1.75 +1.75 Type: PAL Cylinder Sphere Sphere Add +2.00 +2.00 Expiration Date: 9/1/2025 Comments: Recommendations: High index or Trivex, Anti-reflective coating, Scratch resistant coating coating for screen use, Transitions or Polarized sunglasses X Elizabeth Chung, O.D. CA Lic# 13567 TLG Mission Viejo Medical Offices 23751 Maquina Mission Viejo, CA 92691 (949) 455-4225 (888) 988-2800 Not valid for contact lenses Dispenser: Do Not Fill Unless Prepared to Remake for Patient Comfort. Prescription re-checks must be done within 90 days of dispensing of the eyeglasses. Can you make that kind of glasses?
A: Dear Monica Ramos, sorry, unfortunately we can\'t make these glasses, we suggest you go to a physical store to buy them.
LatrinaEdwards    Time: 2023-09-02 07:23
Q: My package is lost
A: Dear LatrinaEdwards, according to the logistics track, your item was delivered in or at the mailbox at 12:32 pm on August 30, 2023 in NEW YORK, NY 10035. You can check your recently received packages to see if you missed anything.
Doreen     Time: 2023-09-01 13:04
Q: Why does it say unpaid fir my glasses I ordered o. 8/22/23.
A: Dear Doreen, your order 82308221604258 shows the status of paid and shipped, this is your parcel number: 92001903407724560115456582 You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001903407724560115456582
Vicki Albright     Time: 2023-09-01 12:19
Q: Glasses are tinted to dark. Can this be fixed?
A: Dear Vicki Albright, can you take a picture of the lenses and send it to us?
frances    Time: 2023-09-01 10:20
Q: I am interested in ordering several pairs of glasses. I am confused about entering my prescription info. I have a written prescription from my doctor. If someone can help me enter the info I would appreciate it. I can send a picture of my prescription if that is possible or someone can call me and walk me through ordering. Thanks, Frances Bates 770-906-1140
A: Dear Frances, you can take a picture of your prescription and send it to us, we can help you fill it out.
SharifaAustin    Time: 2023-09-01 06:35
Q: Within my recent order I was supposed to have transitional lenses for one of my pairs (transition to pink)however they do not transition
A: Dear SharifaAustin, can you take a photo or video and send it to us to look at the lenses?
MalariceHill    Time: 2023-09-01 06:03
Q: How do I get a replacement handle for my glasses. My right side has broken
A: Dear MalariceHill, can you take a picture of the glasses and send it to me?
RobertoReyes    Time: 2023-08-30 08:28
Q: Hello Where can i track my order? I don't have received any email from you.
A: Dear Roberto, We need to confirm the prescription of glasses#2218A with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? Because the clips are colored, we recommend that you do not choose lenses tint. Do you need us to remove the tint for you ?
RobertoReyes    Time: 2023-08-30 08:26
Q: Hello
A: Dear Roberto, We need to confirm the prescription of glasses#2218A with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? Because the clips are colored, we recommend that you do not choose lenses tint. Do you need us to remove the tint for you ?
Asaton Jupp    Time: 2023-08-28 20:21
Q: How to I change from US dollars to AUS dollars
A: Dear Asaton Jupp, we would like to tell you that you can google it.
AntoniaMatias    Time: 2023-08-28 08:41
Q: donde puedo rastrear mis espejuelos?
A: Dear Antonia Matias, We would like to tell you that we will ship your order out this week.
RutheK    Time: 2023-08-27 04:31
Q: Hi there, I placed an order on Aug 19 and im not seeing any trace of it on the website under orders.. I have the PayPal confirmation
A: Dear Ruthe K, we would like to tell you that you have two accounts on our website, please log in the correct email account: favoritehate@gmail.com, not rkrovblit@gmail.com .We would like to tell you that we have shipped your order out. You can check the shipping status at https://www.dhl.com/cn-en/home/tracking/tracking-global-forwarding.html?submit=1&tracking-id=CNDFY82308190343403
LauraJenkins    Time: 2023-08-26 20:06
Q: I ordered and paid for my glasses almost a month ago and still have not recieved them.
A: Dear Laura Jenkins, the raw material of Dark Gold Mirror is out of stock, so your order is delayed.To express our apology, we will upgrade your shipping method to express shipping with no charge. If everythings goes well, we will ship your order out this week.
Vallena Moss    Time: 2023-08-25 16:33
Q: Hello, I am checking on my glasses order. It has been more than 8 weeks but I have not received them. Vallena moss
A: Dear Vallena Moss, we have checked the tracking information and it shows that it has been delivered You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50417609664&requester=WT/trackdetails
Amanda Kniskern     Time: 2023-08-25 14:01
Q: Hi I wanted to check on the status of my order. It’s been 2 weeks since I ordered and it’s still processing. Thank you!
A: Dear Amanda Kniskern, We find that there are add values in your original prescription. Are you sure that you want to order single vision distance glasses ? We sent many emails to you, but you don\'t reply us. We are waiting for you for a long time. Please contact us as soon as possible.
Ivory Ravenell    Time: 2023-08-25 12:00
Q: This is my 3rd attempt to get my packages processed to this address my address was updated on the website...I've sent numerous emails to only get a generic email back....noone has contacted me as of yet. I've order from this website numerous of times never will again
A: Dear Ivory Ravenell, We are sorry for the delay. We have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001903407724510105120856 And you will receive your package soon.
Ivory Ravenell    Time: 2023-08-25 11:59
Q: This is my 3rd attempt to get my packages processed to this address my address was updated on the website...I've sent numerous emails to only get a generic email back....noone has contacted me as of yet. I've order from this website numerous of times never will again
A: Dear Ivory Ravenell, We are sorry for the delay. We have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001903407724510105120856 And you will receive your package soon.
Keith     Time: 2023-08-24 15:18
Q: How do I reorder the same glasses?
A: Dear Keith, you can find the glasses you have purchased in your order history, click on the picture of the glasses, fill in the prescription, and order again.
PATSY    Time: 2023-08-24 13:32
Q: Hi, I'm trying to log into my account. It says I have the wrong password. I try to retrieve my password; it says I have the wrong email address. I tried to set up a new account, it says my email is already in use.
A: Dear PATSY, we have reset your password to 123456, please try again, if it still doesn\'t work, please contact me again.
India Colvin    Time: 2023-08-24 13:16
Q: My PD number is 61.5 but I can't find it. I need help
A: Dear India Colvin, we have the pd 61.5, you can try to fill in SPH and CYL first, so that you can find the corresponding PD.
Sharifa Austin    Time: 2023-08-24 12:01
Q: Just wanted to see if one of my products ever made it to processing. I haven’t seen an update for Product 308.
A: Dear Sharifa Austin, the product(308) has already been in factory, and it will usually take 4-8 days for processing.
JenniferNkrumah     Time: 2023-08-24 06:30
Q: I’m still waiting to hear about my order
A: Dear JenniferNkrumah, your order is in preparation and will be shipped soon. Thank you for your patience.
Robert MacCargar     Time: 2023-08-22 01:16
Q: Hello, still waiting to hear back
A: Dear Robert MacCargar, We are sorry to hear that, please don\'t worry. We will try our best to help you. Would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car. If the window of your car has UV protection film, the glasses will not change the color.
KimBailey    Time: 2023-08-21 07:59
Q: I ordered glasses on the 8 th with fastest shipping and still have no received . Can you please advise me why on my phone not email 8704808662
A: Dear Kim Bailey, we have checked the tracking information and it shows that your package was delivered. You can check the shipping status at https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=545074237298&locale=en_CN&cntry_code=us
hannahmcconville    Time: 2023-08-21 07:56
Q: i placed my order 10 days ago and haven't heard anything since. my order number is 82308110238114
A: Dear Hannah, we would like to tell you that we have shipped your order out. You can check the shipping status at https://www.sf-express.com/gb/en/dynamic_function/waybill/#search/bill-number/SF6043742142257
Laura    Time: 2023-08-20 10:04
Q: Trying to confirm what the difference is between these 2 options: Distance High Index 1.61 Premium Single Vision Premium 1.61 Debating between two sets of lenses, which is better?
A: Dear Laura, Single Vision Premium 1.61 is harder than normal 1.61 index . The lens thickness is the same. You can choose Distance High Index 1.61 lenses.
KhuzamaAlanazi    Time: 2023-08-19 20:55
Q: Hi I replaced my order on 14th of August and I fully paid for it but i did not receive any information or tracking number for my order
A: Dear Khuzama, We would like to tell you that your order#22308141934095 is being processed now. And you have two accounts on our website. Please log in the correct email account: Khuzama.1001@gmail.com , not the account: Khuzma.1001@gmail.com .
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