Loading...
Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

theedevi7     Time: 2023-10-08 09:44
Q: Can I get just the Frames.Or Just clear non prescription lenses in the Frames? I really want to order the Black Snake Cateye Glasses but just the Frames or Just the Frame with Clear no prescription Lenses.I really need a quick answer too,please? So I can Purchase them with my MasterCard.Thank You .& i will be looking very forward for your reply! ?????????????????TheeDevi7
A: Dear customer, we would like to tell you that you can choose \"frame only\" directly.
Emma    Time: 2023-10-07 16:57
Q: Hi there, I just wanted to know if you ship to New Zealand? I just didn't see the country specified on your Shipping & Tracking page. Thanks!
A: Dear Emma, we would like to tell you that we can ship to New Zealand.
AnnmarieMeharris    Time: 2023-10-05 17:47
Q: Hello, Good night can you track this order for me please! 22309171529470
A: Dear Annmarie, Your item departed the BROOKLYN NY DISTRIBUTION CENTER destination facility on October 5, 2023 at 5:36 pm. The item is currently in transit to the destination. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001903407724540127392856
Erika Ahrens     Time: 2023-10-04 06:53
Q: Where is my shipment Order # 82309251917484
A: Dear Erika Ahrens,You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400136105440455103205
Erika Ahrens     Time: 2023-10-04 06:52
Q: 82309251917484 Where is my shipment
A: Dear Erika Ahrens,You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400136105440455103205
anny    Time: 2023-10-03 19:11
Q: Do you make SYNC9, AR lenses?
A: Dear Anny, sorry, we don\'t make that lens.
Erika Ahrens     Time: 2023-10-02 20:38
Q: Order: 823092519174842023-09-25 19:07:48 Where is my shipment and tracking number?
A: Dear Erika Ahrens,You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400136105440455103205
Erika Ahrens     Time: 2023-10-02 20:36
Q: Where is my shipment. No tracking number provided.
A: Dear Erika Ahrens,You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400136105440455103205
Danielle    Time: 2023-10-01 18:53
Q: I did not receive confirmation of my order or shipping date. Please advise.
A: Dear Danielle, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001903407724560127411821
NancyCarrion     Time: 2023-09-30 14:00
Q: Todavía no he recibido mi pedido Ni me han enviado el tracking para saber cuando llegan.
A: Dear Nancy Carrion, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490337475903888194 You will receive it soon.
Jacqueline Weldon     Time: 2023-09-29 16:50
Q: I ordered new glasses in March 2023, is there a discount because of new Prescription.
A: Dear Jacqueline Weldon,we would like to tell you that we have bogo discount and 3 pairs discount on our website now.
Diana Blocherer    Time: 2023-09-29 07:52
Q: I couldn’t be happier with my glasses. After a couple hiccups you jumped through ugh hoops to make everything right and you did not disappoint. I would recommend Wherelight to everyone. You will be thrilled!
A: Dear Diana Blocherer, thanks for your support.
Mina    Time: 2023-09-22 20:31
Q: Hello! I did not receive a confirmation email for my order 22309222019291 can I get that sent again?
A: Dear Mina, we would like to tell you that we have sent it to you.
tambrandt     Time: 2023-09-18 23:32
Q: Can I buy frames only without the glasses?
A: Dear Tambrandt, yes, you can choose frame only.
tarynlacour     Time: 2023-09-15 10:31
Q: Do u offer bifocal lenses?
A: Dear customer, we would like to tell you that we have bifocal with line lenses.
CarmenGarcia    Time: 2023-09-14 18:36
Q: I'm waiting and I haven't seen anything since August 30, what's happening with my order?
A: Dear Carmen Garcia, We asked our factory and they said that the frame#LH074 is too big. We can not make this frame with bifocal with line lenses. The size of the lenses can not cover the frame. Would you please choose other smaller frame ?
DeborahDzierlatka    Time: 2023-09-14 11:49
Q: I would like a shipping update on 2 orders
A: Dear Deborah, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001903407724580118004054 and https://tools.usps.com/go/TrackConfirmAction?tLabels=92001903407724520117913261
KimEstes    Time: 2023-09-14 10:18
Q: Do you sell bifocals without the lines?
A: Dear Kim Estes, we would like to tell you that we sell progressive lenses. Its line is invisible.
Lorraine    Time: 2023-09-13 18:21
Q: Hello! Do you sell no- line bifocals? (So the line is invisible? Thank you
A: Dear Lorraine, we would like to tell you that we sell progressive lenses. Its line is invisible.
Star B    Time: 2023-09-13 13:13
Q: Hi, I wanted to know if the Carolyn glasses contain nickel. There is a similar pair elsewhere that does, because do have nickel allergy, but the Carolyn glasses are beautiful. Thank you!
A: Dear Star B, it contains nickel, we suggest you not to choose this frame.you can choose the frame in this link: https://www.wherelight.com/PrescriptionGlasses.php?material=3&d=titanium
Cindy    Time: 2023-09-13 11:10
Q: Hello! i made an order last Thursday and I never receive the confirmation email. I check in the website and nothing is show. I have the account number.
A: Dear Cindia Alverio, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490337475903947402
Alexis Coulter     Time: 2023-09-13 09:53
Q: Hi, my package was shipped out August 30 which it had an insignificant address. I contact you guys and I was told you guys will change the address and send it back out but it shows that it’s been sitting at the post office for days. What is going on?
A: Dear Alexis Coulter, we would like to tell you that we have redeliver it to you . You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400136105440340713618
Katie Rubio    Time: 2023-09-13 09:16
Q: hello i am a first time buyer on this website and would like to know when my glasses will be coming in? i ordered two pairs and a case on august 26th and still have not received anything, please let me know thank you
A: Dear Katie Rubio, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400136105440353729477
RobertoReyes    Time: 2023-09-12 11:05
Q: Dear Roberto, We need to confirm the prescription of glasses#2218A with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? Because the clips are colored, we recommend that you do not choose lenses tint. Do you need us to remove the tint for you ? Yes you can remove the tint.
A: Dear Roberto Reyes, ok, we will remove the tint. But are you sure that the sph values and cyl values of glasses#2218A are all positive ?
Alice Zhang    Time: 2023-09-12 06:03
Q: I received an email from your email but i think it is phising, stating that dhl has blacklisted me (using my full name) and that i need to provide identification number, is this real?
A: Dear Alice Zhang, yes, it is real.
Linelijen    Time: 2023-09-07 22:28
Q: I want to make sure the order that I requested to be canceled is being canceled. This is the order number: 82309061346544
A: Dear Linelijen, we would like to tell you that we have cancelled this order and have refunded you the money.
FrancineWendorff    Time: 2023-09-04 13:59
Q: I think I ordered a tint for the Hilary glasses. I did not get an opportunity to select the color. order number 22309041353346. Please help.
A: Dear Francine Wendorff, what color do you need? I can help you modify the order information.
VikeeRoe    Time: 2023-09-04 11:12
Q: I can't seem to track my two orders. could you send me an update? I spent a total of $40.00 to rush orders.
A: Dear VikeeRoe, can you send me your order email? I can\'t find your order history.
ImarahAbdur-Rasheed    Time: 2023-09-04 08:28
Q: sent to the wrong address
A: Dear Imarah Abdur Rasheed, is this order 82308172058019 sent to the wrong address?
Subreana Fraley    Time: 2023-09-04 01:52
Q: Can I order just the frames?
A: Dear Subreana Fraley, yes, of course. You can choose [non-prescription] from the frame selection page.
Question:
If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
Email:
Name:
Comment: