Consulting Servive Center

ArdithDahlstrom Time: 2017-04-01 17:49

Q: I am having trouble paying for my order. Help!

A: what can I do for you?

DanaRaney Time: 2017-04-01 17:11

Q: I have been trying to buy a pair of glasses for 2 days and each time I get to the payment part of the checkout process the website has an error and cannot bring up the page. If this is a known issue, when will it be fixed?

A: dear customer,I think you can change use PC or mobile phone to have a try.

TamalaHalton Time: 2017-04-01 09:22

Q: When will I get my glasses, I've paid but no tracking number yet and its been four days already

A: Dear customer, your glasses need to design, just for your comfortable wear ,don’t worry, we will sent it as soon as possible when we finished. Best wishes.

JessicaWaldron Time: 2017-03-31 17:32

Q: I added two 50% off frames to my cart but they show up full price. Why is this?

A: can you tell me which glasses do you want.

Barnypok Time: 2017-03-31 14:41

Q: nMSMe1 http://www.LnAJ7K8QSpkiStk3sLL0hQP6MO2wQ8gO.com

A: what can i do for you.

LisaGlass Time: 2017-03-31 08:45

Q: I received my glasses yesterday but the prescription seems to be wrong. When I look out of them, everything looks warped and makes me feel dizzy. How can I get a refund?

A: can you email us your right prescrition.

EllenVee Time: 2017-03-30 19:31

Q: email is incorrect: It should be ellenstorontohouse@gmail.com Your system won't let me change it!

A: we have been changed for you.you can log in with your new email.

LeighBelcher Time: 2017-03-30 09:43

Q: I just ordered Felice (77042) and the order reflected that I had ordered them in red, which is incorrect. I wanted them in the color option "OTHER". Can this be changed?

A: dear customer, don\'t worry, we will change it to \"other\" for you.

SeptemberCarman Time: 2017-03-30 09:01

Q: For the Omega sunglasses (1554) in the pink color, if I choose default lense tint will they look just like the photo? I really love them just like they are in the picture.

A: I think if you choose the original lenses it will be like the photo.

slgerald Time: 2017-03-30 06:28

Q: Good Morning, This will be my first time ordering glasses from this website. I'm trying to figure out where do I submit my prescription?

A: dear customer,after you select your frame,and then you can select the lenses now you can submit your prescription.

simone Time: 2017-03-29 20:38

Q: i would like the Beverly in purple for $5.00 added to my order

A: dear customer, the Beverly is not in the list of $5.00 products. Only the product in this page ( https://www.wherelight.com/PrescriptionGlasses.php?&glass_type=1&price=0,10&sales=78 ) can be $5.00

simone Time: 2017-03-29 20:27

Q: please call me to confirm prescription before processing 314-283-9042 i would have wanted to buy 2 pair didn't see the special to afterwards

A: dear customer, we will confirm your prescription with email.

KerriMcclellan Time: 2017-03-29 11:56

Q: I paid with a credit card but it's saying I didn't pay and I haven't got a confirmation email. The screen after processing said paid before going white, so why is it showing as not being paid in the profile section?

A: dear customer,you have paid sucessfully.

OvanaHilderbrand Time: 2017-03-29 09:19

Q: I have found some glasses I like but needs some prices on the Laramie it says 14.95 includes lenses. Could you please let me know . Thank you . I do want progressive lenses

A: dear customer,$14.95 includes the single vission lenses.

CarolynOReilly Time: 2017-03-29 08:41

Q: Hello, I am following up on order 2170303190519. I paid for expedited shipping but I have not received my order. What is the status? I will need the expedited shipping fee refunded. Please advise. Thank you. Carolyn

A: Dear customer, your glasses need to design, just for your comfortable wear ,don’t worry, we will sent it as soon as possible when we finished. Best wishes.

CrystalWillis Time: 2017-03-29 08:21

Q: I just want to purchase frame

A: yes,you can just buy the frame.

PatriciaMoriarty Time: 2017-03-29 05:05

Q: You need to fix your website. I have been trying for an hour to pay for glasses I ordered and it freezes.

A: dear customer,I have seen your order.

LeslieCryer Time: 2017-03-28 21:06

Q: PLEASE TELL ME ABOUT THE 5=2 IS THAT 2 PAIR OF THESE GLASSES FOR $5.00?

A: dear customer, it is means you buy the first pair more than $10 then you can pay $5 for a second pair.

LeslieCryer Time: 2017-03-28 20:43

Q: IS SHIPPING FREE WITH ORDERS?

A: yes,dear customer.

ShawnaBabcock Time: 2017-03-28 16:37

Q: I'm following up on a question about Sunglasses, and how I want the tint to be just like the picture. They are the Tess Sunglasses that I want. =]

A: you can choose the original color,it will like the picture.

TamalaHalton Time: 2017-03-28 15:04

Q: Could I have used just the progressive with a then lenses with my order...would that have been better

A: yes,you can.

jeannecastiglia Time: 2017-03-28 08:09

Q: DO NOT remake my glasses-i just sent email to Blu....it IS my mistake...i selected the minus instead of the plus...i am so sorry!!! order # 2170307103454

A: ok ：）

ShawnaBabcock Time: 2017-03-27 17:50

Q: Hello. I want to order Sunglasses. I found a pair that I LOVE. I want the lenses tinted like they are in the picture, so should I do the default lens option? Or do I have to select a color for them in the lens option? I want them to look exactly like the picture.

A: dear customer,can you tell me which glasses you LOVE?

StacyPaul Time: 2017-03-27 11:04

Q: I processed an order and paid via credit card but it is showing I didn't pay? Really hoping to get these but not wanting my card to be charged twice in error...order number is 2170327105635

A: dear customer, don\'t worry, your order has paid successfully.

HayleeButterfield Time: 2017-03-27 10:25

Q: Can you do transitional lenses?

A: yes,we can.

Stephanie Time: 2017-03-27 08:02

Q: Before I go ahead with my payment, I need to know that you have received my prism details in the comments box? I need RPrism 2.00 out and LPrism 2.00 out. Is I it going to cost anything on top of what I will already pay Stephanie

A: dear customer,I AM sorry that only single vission can be Prism, so you should change another style.:)

HayleeButterfield Time: 2017-03-27 07:53

Q: So i got my eyeglass prescription but not sure what type of lenses i need, whats the best way to get the correct lenses in my glasses?

A: dear customer，I think you can ask your eye doctor.

anthonytrower Time: 2017-03-26 20:29

Q: i got an email from you guys about my order, I do not need ADD in both eyes, I actually don't need it at all. Thank you

A: Thank you for your reply.

LoriMonian Time: 2017-03-26 14:44

Q: I'm having trouble uploading a photo to "try on" some frames. There are no buttons on the bottom to adjust the picture. What am I doing wrong?

A: New glasses have no button with“try on”.

StephanieReyes Time: 2017-03-25 10:12

Q: can you help me reset my password?

A: can you give me your the login name

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