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Antoine Time: 2017-04-06 19:54

Q: Just wanted to know the status of my glasses shipping. My order is 2170319200105 and my tracking number is LM320729692CN. It's been 18 days I ordered my glasses and the shipping status is still not available.

A: Dear customer, we checked it for you, your package is fly to you on 21/3/2017, you know sometimes Logistics information is not updated, don’t worry, your package will coming to you soon, thanks for your understanding. Best wishes

Samantha Gill Time: 2017-04-06 18:32

Q: How can I track my glasses? And will they be delivered by the us postal service? Or a delivery needing a signature ?

A: Dear customer, your glasses need to be checked, just for you can feel comfortable to wear ,don’t worry, we will send it and email your tracking number,as soon as possible. Best wishes.

Danielle Delavergne Time: 2017-04-06 18:19

Q: My order is showing as shipped but i have not received any confirmation or tracking numbers. I paid for the fastest shipping possible and would lie to know when to expect my glasses to be here.

A: dear customer, your track number is : 1Z E83 77X 04 7013 2573, you can track it in https://www.ups.com/

ElizabethMaher Time: 2017-04-06 15:45

Q: I put two $5 pair of glasses into my cart but they show as $10 each. What am I doing wrong?

A: Dear customer,you can just buy a first glasses over $10, and then the second one in that area can be $5.Best wishes

MichelleJones Time: 2017-04-06 12:19

Q: My glasses are still sitting in China, according to the tracking number. I didn't pay for upgraded shipping, but the shipment originated March 23, and it is now April 6. 14 days... I am pretty sure I can row a boat faster to China, than my glasses will get here. I will return these if I cannot cancel.

A: Dear customer, we checked it, your package has been reached to Chicago, maybe local logistics information update slowly, I think you will got it soon, thanks for your understanding. Best wishes.

Mildred Time: 2017-04-06 12:12

Q: My glasses were sent out on March 21st and when I check the shipping it says status not available. Tracking number LM323472029CN.Order Number:2170315080346. Please advise. Thank you, Mildred Bond

A: dear customer,your package is on the way to the canada,2017-03-26 16:58 CNNKGD,China, International item has left originating country and is en route to Canada.

PeggySykes Time: 2017-04-06 10:30

Q: My prescription has so axis blank.

A: dear customer,you can send your prescription to our email.thank you.

TamalaHalton Time: 2017-04-06 08:52

Q: What date can I expect my glasses

A: Dear customer,we checked for you, your glasses with progressive lenses, it’s need to design and has been completed, And we have shipped out on 5/4/2017.thank you for your understanding. Best wishes

anthonytrower Time: 2017-04-05 18:36

Q: order id is 2170324060927, it shipped over a week ago but has been sitting in china at the same spot since that day, hasn't moved at all. Can you give me and update??

A: Dear customer, we checked it, the information didn’t update, wait a few days, thanks for your understanding. Best wishes

FionaErin Time: 2017-04-05 16:29

Q: Just following up on order, my tracking number is LW066653294CN it still says the order is in china 4 days later. Can you give me an update?

A: Dear customer, we checked it, Kingman information didn’t update, wait a few days, thanks for your understanding. Best wishes

DeniseWunder Time: 2017-04-05 16:24

Q: The tracking order number that was given to me does not work.I ordered my glasses and have paid for them over 3 weeks ago. I have never waited this long with other online companies. I need answers.

A: dear customer,your glasses need to design, just for your comfortable wear ,don’t worry,your glasses is 2017-04-03 15:43 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.

AllisonGill Time: 2017-04-05 16:22

Q: Hi, just wondering where my glasses are, it says that they have been in China for the past 3 weeks.

A: Dear customer, your glasses need to design, just for your comfortable wear ,don’t worry, we will sent it as soon as possible when we finished. Best wishes.

ChristineThibeault Time: 2017-04-05 10:45

Q: Hi, I've ordered glasses 2017-03-14 and paid extra for express delivery, It's been shipped for almost 3 weeks now but it still not here even though it said express delivery in Canada 5 to 10 days.

A: Dear customer, your glasses need to design, just for your comfortable wear ,don’t worry, we will sent it as soon as possible when we finished. Best wishes.

RegineOuellet Time: 2017-04-04 18:29

Q: Hello I have an order of glasses send address which is the 950 of Montarville Boucherville J4B7P5 is not the right I would like to give you my new address I am Regine Ouellet 134 Rue Gabriel the Coteaux J7X0A2 Thank you

A: dear customer, don\'t worry, we checked and found that your address is right.

Sarah Atlee Time: 2017-04-04 18:00

Q: Hi. I just got my glasses in the mail, they look and feel great, but the axis is set to 0. My axis is not zero and I would not have put zero. There is no such number on prescription glasses. I cannot see out of these glasses. I would like a refund please.

A: dear customer, we make the standered axis,can you give us your right axis, we make a new one for you.

NancyNewhart Time: 2017-04-04 13:46

Q: uploaded a photo and its sideways

A: dear customer, can you give us a screenshot?

CANDISWILLIAMS Time: 2017-04-04 13:22

Q: Hello can u tell me the status of my order

A: dear customer, your order is in processing, we will sent it as soon as possible when we finshed.

ElmaTappa Time: 2017-04-04 04:59

Q: wheres my glasses tracking says still in China!!!

A: dear, your package has been in transit to kennedy airport in New York. :)

TamalaHalton Time: 2017-04-03 20:29

Q: Ok so it's a week later and I wanted to know when will my glasses ship. You've gotten paid still no glasses

A: Dear customer, your glasses need to design, don’t worry, we will sent it as soon as possible when we finshed.

Grace Day Time: 2017-04-03 18:20

Q: Im not sure what lense I need. I don't need a bifocal, nor do I need reading glasses. Im near sighted.

A: dear customer, you can choose Single Vision , Distance

LauraMurray Time: 2017-04-03 17:06

Q: I ordered my glasses 2 weeks ago and got the email that the glasses were being shipped 12 days ago. The tracking number on this email doesn't work. How long does it usually take to send glasses to Canada? thanks, Laura

A: dear luna, your glasses is on the way to thee canada,2017-03-23 17:11 CNNKGD,China, International item has left originating country and is en route to Canada.We think you can receive your package in a few days .don’t worry, thank you for your understanding. Best wishes

TamiraSuggs Time: 2017-04-03 15:21

Q: I have put in my order, the money has been paid, and no activity since 3-12-17 WHY. What do I do to get refund because its obvious I am not getting any glasses. I have ordered several different things after these glasses and have received them all. I just have no understanding. Refund process please.

A: dear customer, your phone number is all zero,it\'s wrong, please tell us your phone number, our email : pestka@wherelight.com , hope your reply.

ChuckNeufeld Time: 2017-04-03 13:01

Q: Hello. Do you have instructions on your website that explain how to measure for my frame size?

A: dear chuck,you can see our website and every glasses have details on it. www.wherelight.com

DonnaHarmon Time: 2017-04-03 10:42

Q: Was wondering cost of progressive lenses and the tints and coatings. How long does it generally take to receive glasses. Thanks!

A: the glasses should be made for about 3-7 work days.and free shipping: 10-16 work days; UPS: 3-7 days

DonnaCannon Time: 2017-04-03 10:12

Q: I ordered a pair of glasses for my sister March 28, 2017, I don't see in my order list. The order # is 2170328093013, can you tell me if you have this order and is it being processed. Thanks

A: dear customer, don\'t worry, this order is in checking and we will send it to you as soon as possible.

LOUISEMONTEIRO Time: 2017-04-03 08:51

Q: Hello, I ordered my first glasses on 03-16-17 and I'm wondering when will it arrives? Thank you

A: dear louise,the data is:CNNKGD,China, International item has left originating country and is en route to Canada. The package is on the way to the canada,I think you can receive your glasses in a few days.

AlexandriaKnox Time: 2017-04-03 08:01

Q: I ordered glasses, and was wondering if there was a tracking option to track how long it will be. or how many days until I get it. Is there a tracking option that I'm not seeing

A: Dear customer, your glasses need to design, just for your comfortable wear ,don’t worry, we will sent it as soon as possible when we finished. Best wishes.

EllenStone Time: 2017-04-02 17:46

Q: I ordered my Glasses on 3-18-2017 can you tell me how long it will take for my order.

A: Dear customer, we checked for you, your glasses with bifocal lenses, it’s need to design, we will sent it as soon as possible when we finshed. Best wishes

MarisaGutierrez Time: 2017-04-02 13:58

Q: do I need to have a Prescription to placed an order

A: dear customer, if you need the frame with lenses, you should have the prescription.

ShaePerkins Time: 2017-04-02 06:03

Q: When using the try on feature. It asks for me to enter pd. What is this?

A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate

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