Buy Prescription Glasses Online at Affordable Prices

LizBirch Time: 2016-10-01 08:13

Q: I have used other online optical services. They have an upload option for fitting your glasses, is this an option with wherelight? Also the size ranges are they for the front of the glasses or the temples? Can you get glasses with magnetic sunglasses? thanks Liz

A: Yes,there is try-on function provided.And there is the detailed size of each frame at the right lower part of the frame pic.For magnetic sunglasses,we would contact our technicians for confirmation.

CHARLENEEILER Time: 2016-09-30 14:51

Q: My Rx paper does not say anything about a PD.. what is this and how do I know what to enter?

A: We have emailed you for your problems,please check it, thanks.

iraidaortiz Time: 2016-09-27 16:11

Q: Hola kisiera saber el estatus de mi orden y si me cambiaron la receta k envíe gracias

A: We have emailed you for your problems,please check it and reply us,thanks.

JanieOliver Time: 2016-09-26 13:23

Q: my rx is +3.50-1.00x165 R +3.50-1.75x025 add+2.50@1311 is this a fillable Rx

A: Yes,we can process it,please take it easy to place an order.

LAURIEFLANAGAN Time: 2016-09-25 16:14

Q: Where's my order ?

A: Sorry for the delayed information. We would ship your order out through UPS today and you\'re expected to receive the package within 3-4 business days.

AndreaHenderson Time: 2016-09-22 17:44

Q: my billing address is different please tell me how to process my order

A: We have emailed you for your problems,have a good day.

Veronica Time: 2016-09-20 14:01

Q: This is my prescription. O.D sph -325 cyl sph......O S -2.25 cyl +2.25 axis 165 having trouble with placing my order... Help

A: If there is \"Sph\" in the Cylinder space, it indicates the eyeball has no Cylinder or Axis values. And you should enter 0 on the Cylinder space. That is to say, you could fill you RX as O.D sph -325 cyl 0 axis 0 OS sph -2.25 cyl +2.25 axis 165 in our website. Thanks for your support.

DianePeterson Time: 2016-09-20 08:45

Q: I am a little concerned about the glasses I ordered. Order #2160829184844. At first the tra cking said they were in transit. Then it said the package was being processed. There has been no update in weeks. Can you check on this?

A: We apologize and regert to inform you that since all the packages have to be got through the port security in US, please be patient to wait for the package release.Sorry for the delays.

BarbaraWhite Time: 2016-09-19 13:17

Q: Hello, My order is in my cart. 2 pairs of glasses. The 2nd for $5 is showing full price. How do I get the discount?

A: Sorry for the troubles,please place the order firstly,then we revise the price($5 discount) for you,thanks.

JoAnneBaccile Time: 2016-09-18 10:38

Q: Order #2160918102511, I would like to change the delivery and ADD the expedited shipping to my order, I am about to go to payment page? JoAnne Baccile

A: We checked and found that the order 2160918102511 has been cancelled. If you still want to order eyeglasses, please place a new order on our website. Thanks.

JaniceDittmar Time: 2016-09-18 06:23

Q: Please cancel the order that you wrote to me about. I don't want to get 2 pairs of glasses. I can't reorder until I know the first one is canceled #2160917062050

A: We would cancel the order and give you refund soon.

iraidaortiz Time: 2016-09-18 05:30

Q: Ya le envíe la receta e spero q md hagan el arreglo el la cuenta del status aun no se refleja gracias buen dia

A: Please inform us your problems at service@wherelight.com. Also,please try to be in English,since we can\'t understand you fully,thanks.

iraidaortiz Time: 2016-09-17 21:05

Q: Me puedes enviar algún email para enviar la receta yo no entiendo donde la tengo k poner no se mucho ingles gracias

A: We have emailed you for your problems.

MaryGilmore Time: 2016-09-17 14:46

Q: I haven't received my Order Number:2160827152537 yet ? I can't drive without them, NOW What? Mary Gilmore

A: We checked and found your order has been delivered In/At Mailbox,the detailed information is PACIFIC GROVE, CA 93950,September 17, 2016 , 1:38 pm,please note that check,have a good day.

ConnieMiller Time: 2016-09-17 08:01

Q: I need to high a high index of 167. I am at the cart page and cannot figure out how to do that. Thank you

A: Would you please inform us for which kind of lenses you need to order 1.67 lenses? Since we checked and found that we do not offer 1.67 lenses for bifocal and progressive glasses.

JanetJoyner Time: 2016-09-17 05:44

Q: order 2160914112747 Thank you for informing me I ordered the wrong lenses for my new glasses and advising me to cancel that order and reorder. I have been unable to cancel it. I see the word "cancel" but when I click on it nothing happens. Can you cancel the order from your end? Please advise.

A: We would cancel this order and give you refund soon.

LoriFritz Time: 2016-09-16 19:27

Q: My order is out of stock... I do not want any other style.... please cancel order and refund my credit card. Thank you.

A: Sorry for the troubles, we would cancel your order and give you refund soon.

BeckyBryant Time: 2016-09-15 20:26

Q: I received an order number of :2160906122347 but the money hasn't come out of my account nor do you show it as an order

A: We checked and found that you have placed the order 2160906122347,but you haven\'t paid for it now.

Andrea Time: 2016-09-15 19:24

Q: How do I purchase a second pair for $5? When I add a second pair of glasses, they show up as regular price in my shopping cart. Is there a specific coupon code or do I need to make 2 separate orders?

A: Please put the frame(its price is more than $5) in your shopping cart firstly,then add the second frame at $5.Also,you must put both of the items in your shopping cart at the same time.Please try again,if there are still problems,tell us,we revise the price($5 discount) directly for you,thanks.

MicheleGordon Time: 2016-09-14 23:09

Q: Hi there...your ad says free shipping. The checkout price includes shipping?

A: There are two delivery methods for customers to choose on our website. One is ePacket, it\'s free for customers. The package would reach MOST of the countries within 7 to 15 business days. The other is UPS EXPEDITED, customers have to pay $14.95 for this shipping. And the package would reach MOST of the countries within 3 to 5 business days.You can see the option of the two delivery methods when placing orders.

GloriaMcKewin Time: 2016-09-10 01:30

Q: Can't add perscipton to order

A: Please email us your RX for references, we could give you advice for filling the rx in our website.

KimHowell Time: 2016-09-09 10:31

Q: What does it mean at the top of the page where it has a pair of frames + $5 = 2 pair of glasses?

A: For purchasing the second frame at $5, you should firstly purchase one frame (its price is more than $5) on our website, then you could add the $5 frame on you order.

MelodyCarter Time: 2016-09-08 12:31

Q: I placed my order #2160831192038 on 8/31/16. The details do not show any activity in the Transaction log since that date. How long can I expect before the order is made and ready to ship? I paid extra for expedited shipping.

A: Sorry for the delayed delivery,since progressive lenses need customization, they will take much longer time to be ready(about 10 days). Please keep patience. And we have rushed the order for you.

DeviniaDevan Time: 2016-09-06 17:17

Q: I logged in to parceforce.com to track the shipping status of my order (no: 2160831034252) amd the Tracking number (LX972860777CN) does not work when I key it in. may i please know the shipping status of my purchase?

A: Sorry for the troubles. We would email you the shipping status of your order after we checked with our local post.

ambermurray Time: 2016-09-06 04:36

Q: The system will not let me use my prescription because of 2 different saved prescriptions under my name on profile

A: Sorry for the troubles, you could use another name or any abbreviation of your name to save the new order information.

JessicaLuckey Time: 2016-09-03 18:30

Q: I paid for express shipping and haven't received a tracking # approximately how long will this take ?

A: Sorry for the delayed information, we would ship your order out today through UPS. And you are expected to receive your eyeglasses within 3 business days.

WayneSmith Time: 2016-09-03 08:31

Q: I tried calling the number to ask questions and a random man says hello and has no idea what I'm talking about, says I have the wrong number......is this for real?

A: Sorry for the troubles,please email us your questions at service@wherelight.com,thanks.

JanetHeinis Time: 2016-09-01 15:26

Q: re: Order 2160812195443 I ordered my glasses almost a month ago and have not received them. What is the problem. It should not take a month to receive them. Please advise asap as I may cancel this order if they don't come very soon thank you Janet Heinis

A: We checked your order 2160812195443 and found your package has been delivered to USPS facility in ISC CHICAGO IL on Aug 31th. You are expected to receive your eyeglasses soon.Please keep patience.

LillianHinson Time: 2016-08-30 14:39

Q: I have 2 questions. If I order a pair of glasses and they don't fit quiet right can I get my money back or exchange them for another pair? And what is the buy a fram, pay $5, get 2 frames? Thank you so much for your time, Lillian

A: We would like to tell you that we would remake them for you if we did not make your eyeglasses RX correctly for our mistakes according to our principle. And for purchasing the second frame at $5, you should firstly purchase one frame (its price is more than $5) on our website, then you could add the $5 frame on you order.

GlennaTodovich Time: 2016-08-30 09:53

Q: Need help with my prescription

A: Please inform us what help you need to our email service@wherelight.com.

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