Consulting Servive Center

A: Dear Chell, we would like to tell you that we can ship the glasses to Alaska. And we can offer you the invoice.

A: Dear Sandria, We are sorry to tell you that we can not add other glasses in your order. You can place a new order and we can refund you the shipping fee of the new order. And we will ship the two orders out together. Would you please tell us whether you can accept it ?

A: Dear Laura Adams, we would like to tell you that we will ship your order out this week.

A: Dear Octavia Marshall Moy, we are sorry for the delay.We will ship your order out this week.

A: Dear Mariol, we are sorry to tell you that we suggest you to choose other smaller frame if you can not choose your PD because we can not make this frame with your PD value.

A: Dear customer, sorry, do you mean that you want clip-on eyeglasses ?

A: Dear Judith BeattieRyan, we are sorry to tell you that we only accept paypal to pay the price difference.

A: Dear Nanci Maguire, ok, we have changed the readers and changed negaitive sph values to positive values. We will process your order.

A: Dear Gary Naiman, Your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9300158528622269822804

A: Dear Nanci Maguire, are you sure that the sph values of both pairs are all negative ?

A: Dear Nanci Maguire, are you sure that you have 2.50 prism values ?

A: Dear Suzanne Delapena, The feature of distance lenses If you are farsighted, the lenses are usually thinner at the edge and thicker at the center. The feature of reading lenses If you are nearsighted, your lenses are usually thinner at the center and thicker at the edge. The recommend of the index If your power is around -2.00, choose 1.56 index, it will be around 3mm If your power is around -4.00, choose 1.61 index, it will be around 3 to 4mm If your power is around -6.00, choose 1.67 index, it will be around 4 to 5mm If your power is more than that, choose thinnest lens, 1.74 index. It will be around 5mm to 8mm. What affect lens thickness Index To understand this, you should know that lens thickness is generally categorized into 4 groups, or we normally call it “index” ie 1.56, 1.61, 1.67 and 1.74. The higher the index, the thinner the lens is. 2.Prescription Prescription This is easy to understand. For the same index, the higher the prescription, the thicker the lens is. 3.Pupillary Distance Pupillary distance is the distance between two pupil centers. The idea is to align the optical center to the pupillary center so that we can minimize distortion and optimize the vision. The wider the pupillary distance, the lens will be thinner. 4.Frame size Since the lens thickness increases exponentially, as the frame size gets larger, it will utilize the side of the lens, which is also the thicker part. Therefore, for the same prescription and lens index, the larger the frame, the thicker the lens will turn out.

A: Dear Pamela Reynolds, you need to add the glasses in the shopping cart again.

A: Dear Jessica, we have checked the tracking information and it shows that your item was delivered in or at the mailbox at 11:30 am on February 9, 2023 in MENTOR, OH 44060. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903170119583638322628 Do you check your mailbox ?

A: Dear Nanci Maguire, are you sure that you have 2.50 prism values ?

A: Dear Octavia Marshall Moy, We have saw your comments. We need confirm purpose for you. Distance? computer? or Reading?

A: Dear Nanci Maguire, According to your purpose and precription, we need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

A: Dear Octavia Marshall Moy, We have saw your comments. We need confirm purpose for you. Distance? computer? or Reading?

A: Dear Nanci Maguire, According to your purpose and precription, we need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

A: Dear Karla Weber, we would like to tell you that you can change a device. You can use computer.

A: Dear Jessica Jeromin, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame name and color.

A: Dear Jessica Jeromin, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the pacakge arrives at the destination. We will try our best to make sure that you will receive your package.

A: Dear Jessica Jeromin, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the pacakge arrives at the destination. We will try our best to make sure that you will receive your package.

A: Dear Marta Williams, would you please tell us which page you want to send ?

A: Dear customer, We would like to tell you that you can choose single vision reading lenses and fill the strength in the SPH value. We would like to tell you that if you don\'t know the PD, you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

A: Dear Latonya Durant, yes, you can choose photochromic tint in the lens tint.

A: Dear Mary Ross, We would like to tell you that your order is being processed now.

A: Dear Ronda, we would like to tell you that the shipping time is 15-21 business days.

A: Dear Melissa Mikkonen,sorry, do you wear prescription glasses ?

A: Dear Lina Smith, We need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?