Buy Prescription Glasses Online at Affordable Prices

Cj Time: 2023-03-16 01:15

Q: I need refund of shipping!!

A: Dear Cee Jaye, We are sorry to tell you that you chose the Advanced Shipping shipping, so we charged you the shipping fee. You need to choose Economy Shipping, then we will not charge you the shipping fee. And we are sorry to tell you that the free shipping is only for US/CA/UK area temporarily.

Harry Smith Time: 2023-03-15 08:22

Q: I ordered glasses last week how long does it take get shipped out

A: Dear Harry Smith,We are sorry for the delay. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.

Christina Time: 2023-03-14 20:11

Q: I'm wondering why my order #82303031938227 has not shipped yet? USPS tracking says the shipping label was created but it hasn't been picked up as of 3/8. My last order shipped out and arrived super quickly, so I'm very disappointed with this order taking so long. Thank you.

A: Dear Christina, We are sorry for the delay. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.

Sam Time: 2023-03-13 03:04

Q: I have ordered but hsve no confirmation email to confirm?

A: Dear Sam Precey, We would like to tell you that we sent the email to your email address: iokhforever3@gmail.com . Are you sure that your sph values and cyl values are all positive ?

Anne Sadgrove Time: 2023-03-11 19:33

Q: Can u buy the kids glasses just the frames

A: Dear Anne Sadgrove, we would like to tell you that you can choose frame only.

Danielle Inzalaco Time: 2023-03-11 14:52

Q: Hello, What is the highest straight reading glasses you sale? Look for 4.5 or 5.0. Thank you.

A: Dear Danielle Inzalaco, we would like to tell you that we can make +4.50 or +5.00, We would like to tell you that you can choose single vision reading lenses and fill the strength in the SPH value. We would like to tell you that if you don\'t know the PD, you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

RaquelIrizarry Time: 2023-03-11 10:46

Q: I’m trying to use my cash discount and it doesn’t let me.

A: Dear Raquel Irizarry, would you please tell us the coupon code ?

MykellCelestine Time: 2023-03-10 20:16

Q: I had cash coupons thst I was trying to use. They was suppose to expire 03/20/2023 , but it’s already disappeared. It was just on there now it’s gone. I have two of them.

A: Dear Mykell Celestine, would you please tell us the coupon code ?

JenniferSepeda Time: 2023-03-10 19:51

Q: I try to track my order but it only asks me to write a review. I would like to know the status of my order

A: Dear JenniferSepeda, Your order is still in process. Your glasses are customized,so we have to make sure the quality. We will ship it ASAP. Thank you for your patience inadvance.

MariaMiranda Time: 2023-03-10 19:16

Q: I tried to check the status of my order and I couldn't. Could you help me with that?

A: Dear MariaMiranda, Your order had been shipped via USPS on March 7th. The tracking number is 9300158528611742304494. Thank you for your patience.

Brittany Morris Time: 2023-03-10 16:19

Q: Hello, I placed an order about a month ago and I ordered my daughter a pair of glasses but they’re too small on her face. Is there anyway to replace them or change them out for something else? Here is the order number: 82301191259556

A: Dear Brittany Morris, We are sorry to hear you are having difficulties with the glasses. You can send the an email to service@mail-wherelight.com or go to the after-sale center for help.

Deborah Gleason Time: 2023-03-10 14:39

Q: Where are my glasses

A: Dear Deborah Gleason， Our customer service had contacted you by email and phone message. Please check it to confirm the prescription.Thanks for your understanding.

Deborah Gleason Time: 2023-03-10 14:37

Q: I have not received my glasses. Can't get into with anyone. Very upset

A: Our customer service had contacted you by email and phone message. Please check your email msdlgleason@gmail.com to confirm the prescription.Thanks for your understanding.

DaileySherry Time: 2023-03-10 13:59

Q: Is my prescription on file

A: Dear DaileySherry, Your prescription is on file. But please update it if it has any changes the next time you order. Thank you.

Ledariah Dunlap Time: 2023-03-10 11:08

Q: Hello, I recently received my purchase. The quality of the glasses were not what I expected. How do I go about returning these items? Thank you!

A: Dear Ledariah Dunlap， We are sorry to hear you are having difficulties with your glasses. Our factory is in China and it will cost a lot to return them.You can keep those glasses and email to service@mail-wherelight.com for help.Or you can ask our after-sale center for help. They will help you with your problem. Thank you.

ChristineSoignier Time: 2023-03-10 10:17

Q: Order # 8230224162215 The shipping label was created on March 7th, however USPS still does Not have possession and had not been scanned in by USPS. When will they sent out? When should I receive another update that USPS has my order?

A: Dear Christine Soignier, Your item departed our USPS facility in RALEIGH NC DISTRIBUTION CENTER on March 10, 2023 at 8:53 pm. The item is currently in transit to the destination. You can expect to receive your package in 7-10 working days. Thank you for your patience.

Betty Brisco Time: 2023-03-10 07:26

Q: I purchased glasses a few years ago. I broke the geometric pair. I can,t remember the name of them. Can you tell the name so I can purchase again? Thank you

A: Dear Betty Brisco, The frame your purchased a few years ago was out of of stock. You can purchase another frame. We have a wide selection. You are sure to find the one you like.

AngMartin Time: 2023-03-10 06:15

Q: What is my tracking number?

A: Dear AngMartin, Your order was sent via DHL ECOMMERCE,the tracking number is CNDFY82302261913372. It is on the way fram China to the US. It takes 15-20 days to receive it.Thanks for your patience in advance.

VimS Time: 2023-03-10 05:52

Q: My order was never received despite the website saying it was delivered. 82302241318579

A: Dear VimS, Your item was delivered in or at the mailbox at 5:56 pm on March 4, 2023 in RICHMOND, VA 23221. Please check it first. Please email to service@mail-wherelight.com if you still can\'t find it.

Vim Shye Time: 2023-03-10 05:50

Q: Hi there! I need to get a refund for order #82302241318579 because it was never received.

A: Dear Vim Shye, Your item was delivered in or at the mailbox at 5:56 pm on March 4, 2023 in RICHMOND, VA 23221. Please check it first. If you still can\'t find it. Please feel free to contact us.

MaryKayDrennen Time: 2023-03-08 07:14

Q: I try and try to check the status of my order but all it tells me is that I should write a review for them but since I haven't received them, that's not something I can do. Please tell me where my order is! I placed my order on the 27th of February. Thank you!

A: Dear MaryKay Drennen, we are sorry for the delay. We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9300158528657849205050 You will receive it soon.

cathy Time: 2023-03-07 03:26

Q: May I buy frames only and have my optometrist fit the lenses here in Australia please?

A: Dear Cathy, some of our frames can not be processed with prescription lenses, so we suggest you to ask your local optometrist about the frames before you place the order.

PriscillaLepine Time: 2023-03-06 15:10

Q: Why is my order that is over $69 showing a shipping fee?

A: Dear Priscilla Lepine, do you choose economy shipping ?

kayMelton Time: 2023-03-03 15:45

Q: I need to make sure my PD is right From pupil to pupil is 6 1/2 so I am assuming that 65 that’s what I put can you please check for me thank you. And the cylinder is DS. I sent an image of my prescription.

A: Dear kay Melton, we have checked your order and the prescription you filled in the order is correct.

Tyana Time: 2023-03-01 12:51

Q: what insurances do you take?

A: Dear Tyana, we accept FSA and HSA.

Bev Time: 2023-03-01 09:06

Q: I have never ordered prescription glasses on line so I can't seem to put the PD distance? It won't allow me to put the number I have on my prescription? Now what do I do?

A: Dear Bev, would you please tell us your PD value and tell us which frame you want to order ?

ClarissaHughes Time: 2023-03-01 01:27

Q: 1. I thought there was a buy 1 get 1 free sale. What is the code for that? 2. Can I use my $10 off for doing reviews with another coupon code? 3. Is there free shipping still available? Thanks and I love all of my glasses I get from you!

A: Dear Clarissa Hughes, we are sorry to tell you that our buy one get one free discount is ended. 2. We are sorry to tell you that you can only use one code in one order. 3. The free shipping is only for United States/Canada/UK area temporarily. And your order grand total is over US$69. And you need to choose Economy Shipping.

Ciara McBride Time: 2023-02-28 20:51

Q: Can I fix the address for my shipment?

A: Dear Ciara McBride, Would you please tell us your correct address ?

SehajpreetKaur Time: 2023-02-28 01:07

Q: I have my old lenses but only want a new frame. How can I get to do that?

A: Dear Sehajpreet Kaur, sorry, did you bought the glasses on our website before ?

Tonya Time: 2023-02-25 10:35

Q: How do I choose transitions, clear lenses inside and darkening to sunglasses in sunlight.

A: Dear Tonya, we would like to tell you that you can choose photochromic tints in the lens tint.

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