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Birdie Time: 2022-12-05 18:10

Q: Can I add my prescription to these glasses?

A: Dear Birdie, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

ImaniWilliams Time: 2022-12-05 08:33

Q: Hello. I want re-order an out-of-stock item and want to know when it will be back in stock. This is my previous order #82106151415420. Thank you.

A: Dear Imani Williams,we are sorry to tell you that the frame#4349 is discontinued. It will not come back in stock.

TsvetelinaYuliyanova Time: 2022-12-04 14:00

Q: I'm your loyal customer for years, never had a problem with delivery until now. I'm still waiting for my last order over 3 weeks and paid 18? for express shipping. If I knew you working with UPS I wouldn't not order, they hold my parcel and their app doesn't work, sent an email they did not help at all, very poor communication and customer service. I don't know what to do to get my package. Order NO.: 82211151018535

A: Dear Tsvetelina Yuliyanova, Our local UPS said that your local UPS sent the package to you for three times. But they are all failed. And they said that you were not at home. Would you please tell us your phone number and email address you used ?

RolondaSwinton Time: 2022-12-02 15:43

Q: Yes, 9719 Old Dowd Rd

A: Dear Rolonda Swinton, We would like to tell you that we have made changes to your address

Clinashia Time: 2022-12-01 22:45

Q: Can’t switch size frames?

A: Dear Clinashia, sorry, one frame only have one size.

Aldene Amara Time: 2022-11-30 17:15

Q: Hello can I order the frames without lens? Where do I put the request in once I select the frames I like?

A: Dear Aldene Amara, We would like to tell you that you can click \"select the lens\" and choose \"frame only\".

NycoleHyatt Time: 2022-11-30 15:14

Q: I ordered some glasses over a month ago, paid for expedited shipping, and they still have not arrived.

A: Dear Nycole Hyatt, Our local UPS said that your local UPS find that you moved from the original address. So delivery is failed. Would you please tell us your correct address ? We can change it for you.

OraliaRossel Time: 2022-11-26 15:52

Q: I send back my glasses and still no refund posted to my account and nobody is responding to my messages

A: Dear Orie Rossel, We are sorry to tell you that we sent the emails to you. But you don\'t reply us. Concerning your case, we can offer you a $31.93 coupon which is the half cost of these eyeglasses. You can use the coupon to place a new order. Would you please tell us whether you can accept it ?

RolondaSwinton Time: 2022-11-26 08:14

Q: Hi it’s 9719

A: Dear Rolonda Swinton, Do you mean that the address is 9719 Old Dowd Rd ?

RolondaSwinton Time: 2022-11-25 16:00

Q: I check the status of my package & it was returned to sender. When can I expect to receive my order?

A: Dear Rolonda Swinton, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please tell us your correct address? When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated.

MaxeemMorin Time: 2022-11-23 08:33

Q: Hi, i order glasses like 3 weeks ago I can’t track them, but the website said it shipped 2 weeks ago I don’t know if my package is lost, can you give me information ? I just wanna know if it’s coming or not

A: Dear Maxeem Morin, we would like to tell you that we have shipped your order out. You can check the shipping status at https://www.dhl.com/cn-en/home/tracking/tracking-ecommerce.html?submit=1&tracking-id=CNDFY82211051850484

Yasmine Time: 2022-11-22 14:37

Q: How come the PDs only start at 64?

A: Dear Yasmine, would you please tell us which frame you want to choose ?

KrisGraham Time: 2022-11-20 21:23

Q: I ordered sunglasses and ordered them with default lenses are they tinted or not? I specifically ordered them because they were labeled as sunglasses but now I’m not sure if they are tinted or not. My order does not say if they are or not. It just says default lens.

A: Dear Kris Graham, we would like to tell you that you choose frame only. And there is tint on the lenses.

BryGalindo Time: 2022-11-17 12:34

Q: I was wanting to know why my glasses are still in preshipment as of 11/3? If there is anything I can do to help please let me know!

A: Dear Bry Galindo, You said that you want to change the address, so we keep the order for you. Would you please tell us your correct address ?

Daijah Time: 2022-11-17 06:23

Q: Hello, Im trying to purchase some prescription glasses on ur website and got stuck because i don’t know my ADD numbers. not sure i have one tbh but can you help me find them with my prescription.

A: Dear Daijah, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Debi Winik Time: 2022-11-13 11:11

Q: Do you all add prisms to your glasses if needed?

A: Dear Debi Winik, do you want to order progressive lenses ?

AmandaGuy Time: 2022-11-11 02:54

Q: O never received a response back snot my order. Who can i call ?

A: Dear Amanda Guy, We are sorry to hear that, please don\'t worry. We will try our best to help you. Would you please tell us the order number first ?

MiaWalker Time: 2022-11-09 12:02

Q: I'm trying to order new glasses but there is only one index available. It is not high enough compared to other glasses I've ordered. I need some assistance.

A: Dear Mia Walker, do you choose single vision premium lenses ? If you want to change the index, we suggest you to choose normal single vision lenses.

Liz Time: 2022-11-09 06:20

Q: Do you make lenses with prisms?

A: Dear Liz, we are sorry to tell you that we can only make normal single vision lenses with prisms.

Clara Kendrick Time: 2022-11-08 11:17

Q: How do I take advantage of the 50% off my frames and 25% off my lens?

A: Dear Clara Kendrick, do you fill the code in your shopping bag ?

NikkiGutierrez Time: 2022-11-08 09:10

Q: Can you please provide me with tracking information on my order: 82211040539326

A: Dear Nikki Gutierrez, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903313315000046623558

Kim Time: 2022-11-07 23:54

Q: I would like to know if you offer small, medium and large in your frames?

A: Dear Kim, sorry, one frame only has one size.

BryGalindo Time: 2022-11-07 17:35

Q: Hello I was wanting to look up the trackibg for my order!

A: Dear Bry Galindo, you said that you want to change the address. Would you please tell us your correct address ?

NicholeFigueroa Time: 2022-11-07 06:44

Q: Good morning I would like to know the status for the order 22210220625412. There is not a real information with the tracking number. Since oct 31 the label was created but it have not been received. Thanks

A: Dear Nichole Figueroa, we would like to tell you that your item departed the RALEIGH NC DISTRIBUTION CENTER origin facility on November 7, 2022 at 9:27 pm. The item is currently in transit to the destination. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903225812000031541625 You will receive it soon.

NelmarGonzalez Time: 2022-11-06 10:25

Q: I would like to know about my order. 82210311723562

A: Dear Nelmar Gonzalez. we would like to tell you that we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50476596013&requester=WT/trackdetails

MarielaPedraza Time: 2022-11-06 10:02

Q: It has been over 20 days since my order and over 10 days since you sent me email notification that my order had been shipped out. I have not received anything. All I see based on a tracking number you gave me, is that a label had been created but has no tracking information. Where are my glasses? I ordered two pairs!

A: Dear Mariela Pedraza, sorry, would you please tell us your order number first ?

Karen Time: 2022-11-05 16:29

Q: Unable to try on

A: Dear Karen, would you please tell us which device you used ?

Jessica Time: 2022-11-04 21:21

Q: How can I track my order? Order# 82210301344009

A: Dear Jessica, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903225812000030129275

Erin Van Brunt Time: 2022-11-02 17:04

Q: How do I track my order and when will it arrive? Thanks

A: Dear Erin Van Brunt, we would like to tell you that we will ship your order out today. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

LauraWarren Time: 2022-11-02 07:14

Q: Hi, looking for any available shipping info or tracking info in regards to Order 82210071302402 thank you!

A: Dear Laura Warren, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903225812000036637590

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