Buy Prescription Glasses Online at Affordable Prices

Joyce Stiltner Time: 2022-09-02 19:42

Q: Can prescription lens be put into your glasses?

A: Dear Joyce Stiltner, most of our frames can be processed with prescription lenses.

DianeReed Time: 2022-09-02 09:46

Q: I am wondering where the glasses I ordered are? Order 22208141114418 Thank You, Diane Reed

A: Dear Diane Reed,We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.

DevanWalker Time: 2022-08-31 17:34

Q: Why is the lowest PD 50? I know my PD. I have two. 28 and 29... Used to be able to input thus. Why no longer?

A: Dear Devan Walker,we would like to tell you that you can click\"Have two PDs \".

JosephBascara Time: 2022-08-31 14:38

Q: Hey I order my glasses about a week ago and ik not sure when they are supposed to come and I don’t see a tracking number ?

A: Dear Joseph Bascara,You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50475770111&requester=WT/trackdetails

PamelaJones Time: 2022-08-31 13:16

Q: I have a pd of 28 in the right eye and left of 29. Every frame that I pick does not accommodate this pd. The pd is not printed on my prescription. I called the eye doctor and they gave it to me verbally. Every other glasses website lets me pay extra for my pd. Please advise on how to handle this with wherelight.

A: Dear Pamela Jones, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Megan Time: 2022-08-30 12:05

Q: My prescription says my Dist PD (which I'm assuming is the PD) is 30.5...but the lowest option I can click is 50. Does that mean I can't get frames from you guys?

A: Dear Megan, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

PriscillaZayas Time: 2022-08-30 06:56

Q: Hello. I will like to make sure that you receive my inquiry. Please let me know. Thanks

A: Dear Priscilla Zayas, would you please tell us the problems in detail ?

Barbara J Bucher Rogers Time: 2022-08-29 06:54

Q: Dear where light, I put in my order, but couldn't click on ADD +2.25 to both eyes. Also I couldn't upload my prescription when it was time to. Please reply, I am looking for the ELVIA FRAMES also, for sunglasses, diyou discontinue it?

A: Dear Barbara, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Michelle Loveland Time: 2022-08-28 12:19

Q: What is pd value on prescription?

A: Dear Michelle Loveland, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

LizbethHarrison Time: 2022-08-28 11:01

Q: Do you have clip on sunglasses for cateyes...Mona

A: Dear Lizbeth Harrison, we would like to tell you that you can click this link: https://www.wherelight.com/PrescriptionGlasses.php?&scene=3&frame_shapes=6&l=Cateye

ChristinaBarber Time: 2022-08-27 20:29

Q: I just wanted to know if this was a normal process it says my glasses were finished in the factory but then it says change address I don't need to change the address I put in the correct one and this notification has me concerned that I will not get my glasses..? Order NO.: 822081908215122022-08-19 [Change Address] 2022-08-26

A: Dear Christina Barber, our local UPS said that the city you filled in the order is incorrect. So we changed the city to Jacksonville. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50474718304&requester=WT/trackdetails

Valencia Time: 2022-08-26 20:38

Q: I ordered glasses without my prescription & want to return them so that I am able reorder with my prescription. I have been contacting customer service, but have not been reached back out to. What can I do to fix my issue?

A: Dear Valencia, sorry, would you please tell us the order number first ?

Canela Time: 2022-08-26 19:14

Q: I want readers 1.75 how do I order? I don't have a prescription.

A: Dear Canela,We would like to tell you that you can choose single vision reading lenses and fill +1.75 in the SPH value. We would like to tell you that if you don\'t know the PD, you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

SaraBenson Time: 2022-08-26 14:28

Q: I ordered my glasses on August 18th and even paid more for faster shipping yet my order hasn't left your facility yet. When can I expect my oder then?

A: Dear Sara Benson, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.

Jeanne Massaro Time: 2022-08-26 14:09

Q: Does the Odella Heart Shaped frame (in black) come in different sizes? Specifically “small”. Can prescription lenses be put in these frames? Thank you. Jeanne

A: Dear Jeanne Massaro, we are sorry to tell you that Odella frame doesn\'t have other size.

NoraPeterson Time: 2022-08-26 07:53

Q: Hello! I got notice my order 82208141016011 was sent out on 8/23 but the carrier doesn't have the package yet for tracking to update. Is there an eta of when they will ship? Thank you!

A: Dear Nora Peterson,Your item arrived at the SAINT PAUL, MN 55131 destination facility on August 28, 2022 at 12:29 pm. The item is currently in transit to the destination.You will receive it soon.

Alexys Brown Ramirez Time: 2022-08-25 15:25

Q: I wanted to cancel my order as I selected the wrong lenses, how do I do that?

A: Dear Alexys Brown Ramirez, ok, we will cancel your order#82208241803080 and will refund you the money.

Liron Time: 2022-08-25 01:21

Q: I uploaded a photo of my prescription and the glasses were sent to me without the ADD so they don't work for me. I also ordered a size small and was sent a size medium. You don't have a lot of size small glasses which is why I specifically ordered that particular frame because they came in a size small. . I received a medium. So the size and the prescription is wrong. I would just love to get the glasses in the correct size and prescription.

A: Dear Paula Oliver, would you please send the photo of the original prescription to our email address: service@mail-wherelight.com ?

kimKnight Time: 2022-08-24 23:01

Q: I need to know where my glasses are please. I can’t find tracking and I can’t figure out how to do the live chat to get help.

A: Dear Kim Knight, Your item arrived at the USPS facility in VINTON, LA 70668 on August 15, 2022 at 8:53 am. The item is currently in transit to the destination.You will receive it soon.

ShantiManohar Time: 2022-08-24 18:23

Q: Good Night, I want to cancel my order because the recibe is misspelled.

A: Dear Shanti Manohar, Ok, we will cancel your order and will refund you the money.

Kim Edwards Time: 2022-08-24 17:23

Q: When will I get my glasses

A: Dear Kim Edwards, Your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility. You will receive it soon.

RebaRoss Time: 2022-08-24 09:40

Q: When we my order dhip

A: Dear Reba Ross, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903225812000057215333

PatriciaShepherd Time: 2022-08-24 08:14

Q: I have my own frames. Can they be used?

A: Dear Patricia Shepherd, do you mean that you want us to put the lenses on your frame ?

Emma St John-Grubb Time: 2022-08-24 05:51

Q: My eyesglass are with prescription. When I choose the glasses where do I need to go to put the prescription.? Thanks for your response.

A: Dear Emma St John-Grubb, would you please tell us which frame you want to order ?

Louann Time: 2022-08-23 19:44

Q: Can you wear these frames if you have to have bifocals?

A: Dear Louann, would you please tell us which frame you want ?

MartinCruz Time: 2022-08-23 07:04

Q: Take my address of your mailing list, this is the tenth time I've asked this company.

A: Dear Martin Cruz, would you please tell us which email you sent to us ?

JulianeRybicki Time: 2022-08-23 05:51

Q: How long does it normally take once the glasses have (finally) been shipped out to get to us?

A: Dear Juliane Rybicki, we would like to tell you that the shipping time is 11-18 business days.

Ciara McBride Time: 2022-08-22 15:10

Q: Has my package been shipped out yet ?

A: Dear Ciara McBride,Your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on August 22, 2022 at 9:20 pm. The item is currently in transit to the destination.You will receive it soon.

KaileyBoutang Time: 2022-08-21 13:54

Q: When ordering clip on glasses, do I pick the sunglasses lenses or regular lenses?

A: Kailey Boutang,Because the clips are colored, we recommend that you do not choose lenses tint. We suggest you to choose normal clear lenses.

Pamela Moore-Nall Time: 2022-08-21 10:52

Q: Do you have tinted lens?

A: Dear Pamela Moore-Nall, yes, we have.

Consulting Servive Center

30-day Return & Exchange Not Satisfied? No Worry!No Hassle!

Safe Shopping Guarantee Free Shipping Over $69 and 365-Day Frame Guarantee