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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

Sarah     Time: 2022-09-22 21:26
Q: On my script it says Near ADD 0.50 but that value doesn’t seem available to order? Is there a way I can still get lenses made?
A: Dear Sarah, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
JesseJohnson    Time: 2022-09-21 01:10
Q: I am wanting to buy a few glasses. My prescription does not fit the provided boxes/answers. I am happy to send through my prescription. Willing to order over email with PayPal. Please help. I will be a return customer if you can help me.
A: Dear Jesse Johnson,would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
HollyDumont    Time: 2022-09-20 20:45
Q: Hello, what if my PD is less than 63? The place where I need to put in the PD measurement only goes as low as 63. Please advise.
A: Dear Holly Dumont, if you can not fill your PD, we suggest you to choose other smaller frame because we can not make this frame with your PD.
MicheleMaher    Time: 2022-09-20 06:41
Q: Please check on order #82208310636044. Tracking says label was created 9/14 but no record of shipment.
A: Dear Michele Maher, Your item departed the RALEIGH NC DISTRIBUTION CENTER origin facility on September 20, 2022 at 8:36 pm. The item is currently in transit to the destination. You will receive it soon.
RayleneDunham    Time: 2022-09-19 17:05
Q: How long does an order usually take? And how can I track my order?
A: Dear Raylene, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903225812000036799892
Red Johnson    Time: 2022-09-19 12:46
Q: Why can't I order? I went to place an order and I realized I wanted to change it so I canceled it. I was adding more glasses to my order... now I can't check out, the page just keeps refreshing. I can't use to BoGo offer nor am I getting free shipping on an $130 order. When I login on the desktop site, it shows nothing in my bag or of the items I placed on the wishlist while on my phone. It seems very odd I was allowed to pay until I canceled the order. It's like I'm locked out. Owell... on to another website I guess. I'm not waiting days for a response on why I can't order.
A: Dear Johnson, please don\'t worry. Would you please take a screenshot of cart and send it to us ?
StephanieSands    Time: 2022-09-18 13:59
Q: Where is my order? I paid already so I want my glasses!
A: Dear Stephanie Sands,You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903225812000038335128
Wholesale    Time: 2022-09-17 17:35
Q: Do you do wholesale?
A: Dear Nathan, sorry, we don\'t do that.
StephanieSands    Time: 2022-09-16 13:43
Q: Where is my order???
A: Dear Stephanie Sands, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903225812000038335128
WandaCruz    Time: 2022-09-16 10:14
Q: Where do I order just the lenses?
A: Dear Wanda Cruz, we are sorry to tell you that we can not sell the lenses separately.
CathyGolabek     Time: 2022-09-14 12:21
Q: Hi, l ordered my glasses & paid for them but l haven’t received any e mail confirmation yet? Just wondering if you received my order & at what stage is it? Thankyou
A: Dear Cathy Golabek, please don\'t worry. We would like to tell you that your order is being processed now.
JasmineGomez    Time: 2022-09-14 01:27
Q: Hello I submitted an order with the wrong prescription! How can I change it before it is shipped out?
A: Dear Jasmine Gomez, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
TiaOwsley    Time: 2022-09-13 01:03
Q: What is my tracking number and when will my glasses arrive
A: Dear Tia Owsley, Your order is in processing. We will email you a tracking number when we ship your order. It will take 7-15 business days.
AshleyHall    Time: 2022-09-12 07:58
Q: Just wondering why my package hasn’t been shipped yet when I was told last week it had
A: Dear Ashley Hall, We have shipped your order . The tracking number is 93001903225812000039474277. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903225812000039474277
MarieJozsa    Time: 2022-09-11 07:28
Q: Just wondering if you guys have an update for my order, 82209040919327
A: Dear Marie Jozsa, You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50477415162&requester=WT/trackdetails
LaurenMetzel    Time: 2022-09-10 08:57
Q: I received an email today and I’d like to get a pair in the email but cannot find the name or product number
A: Dear Lauren Metzel, would you please send us the picture of the frame ?
AngellaRyan    Time: 2022-09-09 03:23
Q: Does the buy one get one free include frames only or also progressive lenses?
A: Dear Angella Ryan, it includes progressive lenses, but you need to choose the frames without discount.
MelvaHall    Time: 2022-09-08 07:53
Q: My order is over $69,($77.00) but shipping is added to my total. Offer states over $69 free shipping
A: Dear Melva Hall, do you choose the standard shipping ?
TracyHoltz    Time: 2022-09-07 16:57
Q: I'm trying to put in an order, and it's charging me for advanced shipping when I choose free shipping
A: Dear Tracy Holtz, we would like to tell you that you can choose standard shipping.
AshleyHall    Time: 2022-09-07 14:38
Q: I’m trying to get an update on my order. The processing is taking longer than stated it would
A: Dear Ashley Hall, we are sorry for the delay. We are sorry to tell you that we will ship your order out this week.
EmmaFletcher    Time: 2022-09-07 13:41
Q: Okay so I ordered my glasses up to two weeks ago, and I can’t find a way to track them, I’ve looked at the link you guys sent me to track them and there’s been zero update. So I need to know if you guys can see where they are?
A: Dear Emma Fletcher, we are sorry for the delay. We have checked the tracking information and it shows that your item arrived at the USPS facility in NORTH HOUSTON TX DISTRIBUTION CENTER on September 7, 2022 at 5:46 am. The item is currently in transit to the destination.
Jessica McClanahan    Time: 2022-09-07 07:58
Q: I have not been able to figure out how to use you try on feature..how does that work?
A: Dear Jessica McClanahan,we would like to tell you that you can choose the frame you like and upload your photo on the website.
Renee Roberts     Time: 2022-09-06 17:16
Q: What is hydro... tint is that transition lens??
A: Dear Renee Roberts, we would like to tell you that you can choose photochromic tint. We suggest you to choose photochromic grey. Becasue color of other photochromic tint is very light.
MARIA REYESINSUA GARCIA    Time: 2022-09-05 07:35
Q: Puedo pedir a Espa?a?
A: Dear MARIA, we don\'t ship the glasses to Spain.
MARIA REYESINSUA GARCIA    Time: 2022-09-05 07:34
Q: Hola buenas tardes Enviáis gafas a Espa?a?
A: Dear MARIA, we don\'t ship the glasses to Spain.
FaizahMixson    Time: 2022-09-05 07:27
Q: I still have not received my order
A: Dear Faizah Mixson, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.
ChavezLiz    Time: 2022-09-04 21:42
Q: Why won’t it let me check out??
A: Dear Chavez Liz, would you please take a screenshot of your shopping bag and send it to us via email?
Katie    Time: 2022-09-04 11:58
Q: Order 82208161143011 USPS Tracking says the label has been printed early morning 8/23 but the package hasn't been received. Where Light tracking says basically the same thing. It's now 9/4. Where are my glasses?
A: Dear Katie, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.
OliviaT    Time: 2022-09-03 08:38
Q: I got a shipping notification a week and a half ago but haven't received any updates or packages since then. Is my order lost?
A: Dear Olivia, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.
SyrlaVazquez    Time: 2022-09-02 21:08
Q: Hello my name is Syrla Vaquez and I just made an order , when I made the order I realized that I put the wrong email, that email doesn’t exist, my email is sekhmet32@gmail.com that email is old I can’t find my order number
A: Dear Syrla Vaquez, sorry, would you please tell us the order number first ?
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