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Yanira Rivera Time: 2022-08-20 14:39

Q: Where is my order? 430605541

A: Dear Yanira Rivera, sorry, 430605541 is not our order number. Would you please tell us the correct order number ?

erin lee Time: 2022-08-20 13:00

Q: I am having a hard time loading my prescription to your website and there is no one to help me.

A: Dear Erin, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Griselda Arely Contreras Time: 2022-08-19 16:24

Q: Quiero saber mi graduación de lentes

A: Dear Griselda Arely Contreras, sorry, would you please tell us the order number first ?

SANDRA THOMAS Time: 2022-08-19 09:57

Q: Yes I would like to know do you all carry Readers Glasses

A: Dear SANDRA THOMAS, We would like to tell you that you can choose single vision reading lenses and the strength in the SPH value. We would like to tell you that if you don\'t know the PD, you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

Michelle Grossmann Time: 2022-08-18 19:51

Q: Can I order just frames

A: Dear Michelle Grossmann, yes, you can. You can click\"select lenses\" and choose \"frame only\".

FrancineWalker Time: 2022-08-18 17:13

Q: Hello my name is Francine walker and I place an order or August 5,2022 for a pair of your glasses the lido and I'm trying to check on my order can you please contact me as soon as possible my number 571 447-3957 it said it would be here by now its been about 2 weeks..I do appreciate your time and consideration ????

A: Dear Francine Walker, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.

FrankieAitken Time: 2022-08-18 04:06

Q: Do you offer transition lenses that change colour in sunlight?

A: Dear Frankie Aitken, yes, we offer it. You can choose photochromic tint in the lens tint.

Tracy Time: 2022-08-17 18:59

Q: I was trying to check out and take advantage of the free shipping but it is still charging me. Is there a code I’m missing?

A: Dear Tracy, do you choose the standard shipping ?

Alexandra Time: 2022-08-17 07:53

Q: Hello! I am looking for vintage drop-arm frame styles. Do you have any on the site? Thank you!

A: Dear Alexandra, do you have the picture of it ?

RuthEngeldinger Time: 2022-08-17 05:46

Q: Hallo. K?nnen Sie mir bitte mitteilen wo mein Paket ist und in etwa wann es geliefert wird es ist Urlaubszeit und ich muss planen und jemanden beauftragen das Paket entgegenzunehmen damit es nicht gestohlen wird. Ich freue mich auf Ihre schnelle Antwort. https://www.ups.com/track?loc=en_US&tracknum=1Z3X54730473536076

A: Dear Ruth Engeldinger, the Estimated delivery date is Thursday, August 18 between 9:00 A.M. - 1:00 P.M.

BrandyCrawford Time: 2022-08-17 05:10

Q: I am trying to track my order through UPS.com and it says the tracking number I have isn’t valid. I just want to know where they are, so I can be on the lookout for them..

A: Dear Brandy Crawford,Your item departed the MEMPHIS TN NETWORK DISTRIBUTION CENTER destination facility on August 17, 2022 at 10:16 pm. The item is currently in transit to the destination. You will receive it soon.

CarrieBarnett Time: 2022-08-16 14:46

Q: Please advice when my package will arrive

A: Dear Carrie Barnett, we would like to tell you that the shipping time is 15-25 days.

Lori LoraleenMcCloskey Time: 2022-08-16 12:27

Q: I received a message starting my order has shipped but the tracking and location hasn’t changed for over a week can you tell me what’s happening thanks

A: Dear Lori, Your item departed the USPS facility in RALEIGH NC DISTRIBUTION CENTER on August 16, 2022 at 8:52 pm. The item is currently in transit to the destination.You will receive it soon.

MicheleDuBard Time: 2022-08-15 23:05

Q: I just looked at the order and I selected reading instead of distance on both pair ????

A: Dear Michele DuBard, Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

MicheleDuBard Time: 2022-08-15 23:01

Q: After looking at the wording on distance I think I selected the wrong sight for my glasses. I am nearsighted so I need glasses for distance. Can this be confirmed on whether I selected the incorrect one?

A: Dear Michele DuBard, Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Cassandra Clifford Time: 2022-08-15 07:35

Q: It says my order has finished. And the shipping label was Created 6 days ago but not shipped. Can you please let me know why the delay and when the Order will actually ship

A: Dear Cassandra Clifford, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.

DawneLillard Time: 2022-08-14 19:32

Q: My PD is different than what the options are to select on my RX. What can I do?

A: Dear Dawne Lillard, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? And would you please tell us which frame you want ?

AmberThievin Time: 2022-08-12 12:10

Q: My order says a shipping label was created 3 days ago but usps is still awaiting package and it hasn’t shipped yet. When can I expect it to ship?

A: Dear Amber Thievin, Your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility. You will receive it soon.

MirandaLizarraga Time: 2022-08-12 10:56

Q: I have two PD numbers and neither one is showing up as an option

A: Dear Miranda Lizarraga, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Mary Walker Time: 2022-08-11 13:34

Q: I have a prescription how can I submit it.

A: Dear Mary Walker,would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Keona Coburn Time: 2022-08-11 05:28

Q: Why haven’t my shipping information updated?

A: Dear Keona Coburn,Your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility. You will receive it soon.

LilianaAguedo Reyes Time: 2022-08-11 05:28

Q: Hello. , How long will my order ship?

A: Dear LilianaAguedo Reyes, we would like to tell you that we will ship your order out next week.

AshleyMartin Time: 2022-08-10 14:29

Q: When is my order shipping?? I paid the express shipping method and it says the product is finished for two days now.

A: Dear Ashley Martin, We would like to tell you that your order is being shipped out.You can check the shipping status at https://www.ups.com/track?loc=en_US&requester=QUIC&tracknum=1Z00F5V50474550002/trackdetails

CarrieBarnett Time: 2022-08-10 12:10

Q: Yes please continue with my order.

A: Dear Carrie Barnett, ok, we will continue to process your order.

Stephanie Gentile Time: 2022-08-09 19:55

Q: When will my order ship?

A: Dear Stephanie Gentile, we would like to tell you that we have shipped the order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903225812000055827248

CarrieBarnett Time: 2022-08-09 17:33

Q: I don't want to cancel order. Not cancelled with my consent at all.

A: Dear Carrie Barnett, would we continue to process your order ?

DonnaLaRiviere Time: 2022-08-09 12:43

Q: I am not fully understanding my daughters RX both OD & OS have 1 number each w

A: Dear DonnaLa Riviere, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Susan Newhall Time: 2022-08-09 05:12

Q: I just want the green round ones as a pair of sunglasses. All this measuring stuff is way to much work. How do I get a typical size?

A: Dear Susan Newhall, would you please tell us which frame you want ?

OmayraSalabarria Time: 2022-08-08 10:44

Q: La compra no me cogio el bogo.

A: Dear Omayra Salabarria, we have checked your order and two orders both used bogo discount.

LatoyaSingleton Time: 2022-08-07 11:43

Q: How long will my order ship

A: Dear Latoya Singleton, we will ship your order out this week.

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