Consulting Servive Center

Kat West Time: 2021-10-13 00:17

Q: Hi there I want to order some glasses that just have blue light and brightness protection and I dont believe I have bad eyesight. Can I just order blue light glasses without a prescription?

A: Dear Kat West, Yes, you can choose bluelight protect lens and choose 0.00 as your prescription.

Melissa Time: 2021-10-12 10:40

Q: I would like to order new glasses for my son. However, when I put in his prescription it will not let me choose a -6.25 for his fear it will only let me choose a -6. I can take a picture of the prescription and send it but it’s still asking me to put in I character there and I don’t wanna order the wrong thing. My son has a severe vision impairment, and he lost his glasses when we were out of town over the weekend. I need to get him something as soon as possible. How do I fix the situation?

A: Dear Melissa, Please don\'t worry, we will help you. Would you please take a picture of the prescription and send it to us ? And which frame do you want ? Please tell us the frame name. Thank you.

terrywatson Time: 2021-10-11 21:50

Q: i made an order and have not heard anything. do you have an idea when my 4 pairs will get here? thanks terry

A: Dear Terry Watson, We shipped your order just now. The tracking number is 9400116902368877930315. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877930315

CarinaNovicky Time: 2021-10-11 17:37

Q: Hello, my glasses have been sent several days ago but usps still says “shipping label created, awaiting item* I am not sure how long it should take. Thank you

A: Dear Carina Novicky, We would like to tell you that we have shipped your order out. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. The update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.

KathrynWay Time: 2021-10-11 14:53

Q: please use my old perscription if not cancel and ill try again my email is messing up with you, my phone number is 734621-8378

A: Dear Kathryn Way, Please don\'t choose Frame + Non-Prescription Bluelight Blocking Lenses. Please click SELECT LENSES and choose Blue Light Blocking (single vision). We only offer single vision glasses with Blue Light Blocking. Your old prescription is for Bifocal. Do you want Bifocal glasses with Blue Light Blocking ?

JuliePederson Time: 2021-10-11 14:32

Q: I would like to confirm that my order was placed. Unreceipted? Order # 22110101039145

A: Dear Julie Pederson, Your order is in process. We will email you a tracking number when we ship your order.

Marcie Smith Time: 2021-10-11 07:40

Q: Can you do Starry in sunglasse

A: Dear Marcie Smith, Yes, you can add tint into lenses.

TequoniaBivens Time: 2021-10-10 11:08

Q: What can I to about pair of glasses I recently ordered. While at work the diamonds started coming off. Which I hate BC I love these glasses. Never had any previous issues with any others and I order all of my glasses from you all.

A: Dear Tequonia Bivens, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

NinaLapot Time: 2021-10-09 15:33

Q: Hi there, I'm planning on placing an order over $69 to Ireland. Will I be eligible for free shipping? Thank you ???? Nina

A: Dear Nina Lapot, Sorry, there is no free shipping to Ireland. Please choose UPS shipping. Thank you.

CathyGoldman Time: 2021-10-08 10:16

Q: I am trying to order a pair of glasses and y our prescription site will not ALLOW ME TO ENTER MY pd# WHICH IS 59.5 cAN'T PLACE ME ORDER FOR THE FASH SALE

A: Dear Cathy Goldman, If you can\'t choose PD, that means the frame is too big for you, it can\'t fit your PD. Please choose smaller frames. Thank you.

KarenB Leeson Time: 2021-10-07 18:25

Q: Order #82104151653301. I wore these glasses today, placed them on the dash of my car o. A nonslip pad to put on sunglasses. When I picked up the glasses they were in two pieces. Purchased on 4-15-21. I own several other pairs of glasses so these are not worn daily.. What can be done?

A: Dear KarenB Leeson, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ? We want to tell you that the temperature in the car is very high, please do not put your glasses in the car.

TrishaL Time: 2021-10-06 02:28

Q: My order Id:22109231316378 was placed on 9-23 for 2 pairs it stated several days for processing and 10 4 it looked like they might be almost ready to ship now the order on 10 5 says it went back to processing for several days again. It makes it look like we are back to same place we were on day 1. It will be 2 weeks tomorrow. When can I expect shipment

A: Dear Trisha Lindauer, We have finished one pair of glasses, but the one with photochromic purple is still in process. Because the photochromic purple glasses will take more time than normal glasses. We will make the glasses as soon as we can. And we will email you a tracking number when we ship your order. Your patience and understanding will be greatly appreciated.

FlowerDuke Time: 2021-10-05 07:52

Q: I would like to know my tracking info on order number 82109252006196

A: Dear Flower Duke, We would like to tell you that your order is still in process. When we ship it, we will email you a tracking number. We expect to ship your order next week. Thanks for your understanding.

Mariela Lugo Time: 2021-10-04 09:50

Q: I will like to know the status of my order. Order num. 82110022216104 Thank you

A: Dear Mariela Lugo, We will email you a tracking number when we ship your order. Please don\'t worry. We will process your order as soon as we can.

PatWillis Time: 2021-10-03 10:55

Q: Good Day, Can I have an update on my order please? Thanks

A: Dear Pat Willis, The tracking number is 9400116902368877913424. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877913424

Mariela Lugo Time: 2021-10-02 22:29

Q: How can I confirm an order?

A: Dear Mariela Lugo, Do you have any problem with your order ? We will help you.

LeeannHoward Time: 2021-10-02 12:27

Q: Hello, my order number is 82109211740499 and I was checking the tracking of my glasses repeated because I'm excited. However, at first it just said that the label was printed and the glasses were not received at USPS, but now it says the tracking number is invalid! I'm almost wanting to request a refund. I would really like to know when I will receive my glasses. My current ones are broken and I really need these new one. Not wherelight, where eyes? Where are my eyes?

A: Dear Leeann Howard, The tracking shows that October 3, 2021, 1:57 am Departed USPS Regional Facility RALEIGH NC DISTRIBUTION CENTER Your item departed our USPS facility in RALEIGH NC DISTRIBUTION CENTER on October 3, 2021 at 1:57 am. The item is currently in transit to the destination. You will receive your order soon. Thanks for your understanding.

KristenJohnson Time: 2021-10-01 16:09

Q: How and where do I enter my prism?

A: Dear Kristen Johnson, When you enter your prescription, you can add prism value. But we only offer single vision lens with prism value.

LolaIbitayo Time: 2021-10-01 15:14

Q: Hello, I see most of the glasses are single vision. My prescriptions are double vision. How do I make this order? And I want a transition lens.

A: Dear LolaIbitayo, most of the glasses are not only for single vision. At the first step, when you select lens type, you can choose single vision or progressive or bifocal lens. If you want transition lens you can add photochromic tint into yout lens when you choose lens tint.

jocelynerochon Time: 2021-09-29 16:50

Q: Hello I received my prescription glasses which I really love but there is a problem. The prescription is progressive for seeing far and close....I can see very well from far but from close its really blurry its either they didn't t follow my prescription . I did check my order and my prescription and seems ok. Do you know why I can t see from close and what can you do about this problem ? Thank you

A: Dear Jocelyne Rochon, We are sorry to hear this. Please don\'t worry. we will help you. Would you please take a photo of your original prescription and send it to us ? We will check the prescription first. And you would you please tell us whether your correct PD is 70?

Terry AnnSanker Time: 2021-09-28 14:18

Q: Hi. I just received an email from you saying that my order has been shipped. How long will it take for me to get the glasses that I ordered over a month ago?

A: Dear Terry AnnSanker, You placed your order on 09-17-2021 and we shjpped your order on 09-27-2021. The tracking number is 9400116902368877918252. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877918252

RosanneRamirez Time: 2021-09-28 11:30

Q: Hello I dont understand y your bogo won't work

A: Dear Rosanne Ramirez, Please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses.

Mary Orellano Time: 2021-09-27 06:21

Q: Hi I got my new glasses and the prescription is not correct.

A: Dear Mary Orellano, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ?

GeorgiaPerry Time: 2021-09-25 01:51

Q: Hi there my order number is 22109242231067 Can you please check the prescription with the one I uploaded? Thank you

A: Dear Georgia Perry, The prescription is correct, please don\'t worry.

Shannon Time: 2021-09-23 06:16

Q: HI, I want to get my glasses delivered with the $6.95 standard shipping but the only option is the $18.95 express shipping to New Zealand. Is there a reason for this?

A: Dear Shannon, We can\'t ship your order by standard shipping because the Novel Corona Virus disrupt the standard shipping services. We are so sorry for this.

ShannonGoguen Time: 2021-09-22 19:29

Q: Hi, i meant to have priority shipping on my most recent order. Is there a way I can pay the remainder so I get my order quicker rather than standard shipping?

A: Dear Shannon Goguen， We can ship your order by UPS EXpress shipping. Would you please pay USD12 to our paypal account : pay@wherelight.com ? And please take a screenshot of the payment and send it to us. Then we will change the shipping method for you.

KendraDicer Time: 2021-09-22 15:44

Q: Order Number:82108171414156 Where are my glasses. Your tracking never worked properly but I think it's stuck or lost. But this is taken way longer then it should have

A: Dear Kendra Dicer, The tracking shows that 22 Sep 2021 01:46 PM LT PENTICTON, Canada Processed at Local Distribution Center . Pleae don\'t worry, you will receive it soon. We promise that you will receive your package. Thank you.

Jessica Time: 2021-09-22 15:12

Q: Do you have an option to send back previously bought frames to have the lenses changed? My prescription has changed but I love all my current frames. Thanks.

A: Dear Jessica, Sorry, our factory is located in China, so we don\'t offer this. Would you please place a new order on our website ?

DawnCurran Time: 2021-09-22 12:50

Q: My sunglasses have the wrong prescription in them. How can I get this fixed?

A: Dear Dawn Curran, The sunglasses are single vision glasses. It is not progressive. So it is differnt from anther pair. Do you mean that you want the sunglasses to be progressive too ?

CherriBingham Time: 2021-09-22 11:40

Q: Hello I have an order ready to place and it’s saying my card was a failure and to use PayPal for my payment, I do not use PayPal. Please I really need these glasses to be able to see! How can I pay?

A: Dear Cherri Bingham, We would like to tell you that we don\'t accept debit card. We can accept credit card and Paypal. Thanks for your understanding.

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