Buy Prescription Glasses Online at Affordable Prices

Jennifer Lomsnes Time: 2021-09-20 23:30

Q: Hello, I’ve received my glasses today and they make me dizzy if I move my head other than straight. I’ve checked my original prescription and it matches the order. I have ordered from Wherelight in the past and never had any problems. Is there anything we could do to solve this problem? Thank you, Jennifer

A: Dear Jennifer Lomsnes, We have checked your previous orders. The prescriptions are different. Would you please send us a correct prescription ? We will help you.

ChloeCampbell Time: 2021-09-20 17:15

Q: How long does shipping take? I've had my orders stuck in the 'pre shipment' status for over a week

A: Dear Chloe Campbell, The tracking has been updated. Please don\'t worry. You will receive it soon.

GabrielaMarshall Time: 2021-09-20 13:07

Q: Hello, is it possible to tint a pair of lenses I purchased from WhereLight using the existing frames? Thank you!

A: Dear Gabriela Marshall, We would like to tell you that our factory is located in China. The freight is expensive and there is no guarantee that the frames will be properly delivered to us remained intact. So we don\'t recommend you to send the frames to us. We can offer you a $10 coupon to place a new order. Would you please tell us if you want the coupon ?

ChristineMendoza Time: 2021-09-19 11:18

Q: Good afternoon - my Order Number:82109091248054 has a status of shipping label created but no movement and it’s been over 4 days with no change in status - can you confirm my order has been shipped?

A: Dear Christine Mendoza, We would like to tell you that we have shipped your order out. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. The update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.

ValerieWilson Time: 2021-09-18 14:24

Q: My glasses for order #22107091322337 just broke. One arm broke at the hinge. May I get a replacement pair?

A: Dear Valerie Wilson, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

Theresa C Rodriguez Time: 2021-09-18 10:26

Q: How long is production time on simple lenses?

A: Dear Theresa C Rodriguez, It will take 3-5 working days.

StephanieOdell Time: 2021-09-17 19:10

Q: I received my reorder and I wanted you to know that they got here totally fine this time ! Thank You, they were well packed, and I love them!!!

A: Dear Stephanie Odell, Thank you very much. Love you !

NieshoKaylor Time: 2021-09-17 15:47

Q: Are there frames that are compatible with thicker lenses? I ordered a pair that snapped at the bottom after a month, you guys sent me a replacement, and now a month and a half later THESE have also snapped in the same place! VERY unhappy with the quality of these frames! All I did was clean them both times!

A: Dear Niesho Kaylor， We are so sorry for this.Would you please take a photo of the glasses and send it to us ?

LeahBrinser Time: 2021-09-15 08:19

Q: Hello, My account says that my order was delivered on 9/13/21 but no package has been delivered. Can you check on this please. Thank you, Leah Brinser

A: Dear Leah Brinser, We have checked your tracking information and it shows that your package has been delivered in your mailbox. Would you please check your mailbox first ? And please don\'t worry, we promise that we will solve your problems. If you didn\'t find them in the mailbox, would you please contact the local USPS office first? If they also can not find your package, would you please get a statement from USPS to state that you have not received the package? And Please take a photo of the statement and attach it in the email. Please contact us as soon as possible. We are looking forward to your feedback. Thank you for your understanding and support.

Phoebe Time: 2021-09-14 15:29

Q: How do i order frames only with lenses that have no prescription--i love the style and want to wear them with my contacts. I want the lenses to have anti-reflective coating...?

A: Dear Phoebe, Please choose single vision glasses and choose 0.00 as your sph value.

Pamela Bourque Time: 2021-09-14 11:16

Q: nehemiah $25.95 USD Green Cateye Unique Full-Rim TR90 Large Eyegalsses For Women From Wherelight Really want these if they are peacock blue teal. But when did the try on feature, they turned a bright royal blue. Do NOT want if that color! Please clarify

A: Dear Pamela Bourque, We would like to tell you that our try on feature is only available in one color. But we have the frames in many colors.

GaleFrances Time: 2021-09-13 11:22

Q: I have 15 pair of frames in my wishlist but it only shows me 5. How can I bring up the rest so I can decide which to purchase? Thank you.

A: Dear Gale Frances, Please make sure that you have logged in your account before you add the frames into your wishlist. If you didn\'t login, the frames will disappear.

AudreyWatkins Time: 2021-09-13 11:21

Q: My lens fell out of my glasses and I couldn't find it I was wondering could you send me another lens or would I just have to buy another pair of glasses

A: Dear Audrey Watkins, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

jeffreycarpenter Time: 2021-09-13 10:31

Q: Order # 22108281817590 x0146 This item was missing a few pearl embellishments. Can I get a replacement? I can send the damaged one back. It was like this when I unwrapped it. Thanks!!!!

A: Dear jeffrey carpenter, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

SonyaMiller Time: 2021-09-13 05:52

Q: One of my pairs of eye glasses broke yesterday and I would like to know how can they be replaced with a different pair? Please advise. Thanks

A: Dear Sonya Miller, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

Penni Taylor Time: 2021-09-13 00:23

Q: My daughter sat on her glasses and the hinge has snapped, how can we get them fixed please?

A: Dear Penni Taylor, We are so sorry to hear this, please don\'t worry, we will help you. Would please tell us your order number ? Would you please take a photo of the glasses and send it to us ?

ElbaRosado Time: 2021-09-12 15:25

Q: One of the pairs I ordered broke. This is the second pair of the same frame I've ordered and they broke the same way. Can they be replaced? I've ordered over 75 pairs of your glasses and never had a problem.. please advise. Thank you

A: Dear Elba Rosado, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

RosanneRamirez Time: 2021-09-12 05:01

Q: It says bogo but can't fi d promo code

A: Dear Rosanne Ramirez, You can use the code : bogonew. Please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses

BarbPetersen Time: 2021-09-11 21:08

Q: Hello I would like my bifocal set lower then standard - how do I request that prior to ordering?

A: Dear Barb Petersen, Please leave a note when you place an order on our website. Or, you can email us after you placed an order.

MariaSuncin Time: 2021-09-11 14:02

Q: I'm trying to add my PD but the it's not in the range to choose from therefore i keep rentering my prescription. HELP!!!

A: Dear Maria Suncin, If you can\'t add your PD, it means the frame is too big for you. It can\'t fit your PD. Please choose a smaller frame on our website. Thanks for your understanding.

PamelaStanberry Time: 2021-09-10 13:46

Q: I want cat eye shaped glasses with changeable clips. Do you have them

A: Dear Pamela Stanberry, We have clip-on glasses, here is the link: https://www.wherelight.com/PrescriptionGlasses.php?&glass_type=1&scene=3&l=Clip-On But the color of the clips can\'t be changed.

GabrielleVigil Time: 2021-09-10 06:20

Q: After I submitted my refund request I noticed even more issues in glasses I had previously thought okay. Theres flaws in the lenses, color issues, so much

A: Dear Gabrielle Vigil, Please tell us all the issues in detail. We will help you. Please don\'t worry. You can send the photos of flaws to us.

jeffreycarpenter Time: 2021-09-09 11:42

Q: I justn got my order in and the pair with the pearl embellishment was missing some pearls....Help?

A: Dear jeffrey carpenter, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

Regina Schmidlin Time: 2021-09-09 09:29

Q: I ordered 2 pairs of glasses on 9/2/21, but I don’t have any emails or info on them, can you please help? Thanks

A: Dear Regina Schmidlin, We have shipped your order. The tracking number is 9400116902368877825895. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877825895

cellablue Time: 2021-09-09 00:07

Q: Hello, I’ve just placed an order (#22109082348416) and I am not sure if you guys will adjust the PD for the progressives or if I was suppose to? I left the PD the same (63) for 1 single vision and 2 readers, plus the 1 progressive pair. Should I send a pic of prescription or will alter? Thank you for your help, MBrosnan FYI- There are 2 additional pairs with PD 64, but those are not in question

A: Dear cellablue， We will change your PD of reading glasses to 60. Please don\'t worry. But please fill in correct PD next time. Thank you.

NicolePettit Time: 2021-09-08 22:42

Q: I have nothing listed under axis for my left eye but I do have something listed for cyl. But I can’t leave it as “none” when entering my prescription. What should I put in that space that won’t mess up the prescription?

A: Dear Nicole Pettit, Would you please take a photo of your original prescription and send it to us ? We will help you.

YvonneWestlin Time: 2021-09-08 12:26

Q: Hello: Can you please let me know the status of my order #22108061325291? I ordered my glasses back at the beginning of August and am not able to get any information from tracking. Can you please let me know who is the carrier of my package? Thanks. Yvonne Westlin

A: Dear Yvonne Westlin, The the carrier of your package is DHL. Here is the link: https://ecommerceportal.dhl.com/track/. Your tracking number is CNDFY22108061325291

KarenDiFilippo Time: 2021-09-08 11:57

Q: My new glasses are not working for me. I can not see. I have pushed them up and down on my nose and cant find a sweet spot. Not sure what is the problem. Also, they do not look as I had hoped. They are nice quality but I feel foolish in them. I would like to order another style that is more conservative if you could refund these. I await your response and am hopeful you can help me out. Karen DiFilippo 214 W. Bay St. East Tawas, Mi 48730 THIS IS MY REAL NAME

A: Dear Karen DiFilippo, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ? And is it the first for you to use this prescription ?

ElizabethRuiz Time: 2021-09-07 19:38

Q: Unsure why USPS returned my order to sender. I have not moved and I have waited weeks to receive eye glasses. What address was used in shipping my order? I need a refund for the glasses if I am not going to receive them as soon as possible.

A: Dear Elizabeth Ruiz, The address in your order is 1278 Galleon Way San Luis Obispo CA 93405 US. Would you please tell us whether it is correct ? If it is wrong, would you please tell us your correct address ?

K Time: 2021-09-07 16:41

Q: Hi, How do I enter 1.00 magnification as a prescription. Just magnifiers. Also I am in Australia. Is the postage cost per pair of glasses or per order? Is their a maximum number of pairs per order? Thanks, Kel

A: Dear K, Please choose single vision glasses and choose +1.00 as your sph value. The shipping fee to Australia is $18.95

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