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ChelseaShuten Time: 2021-09-07 14:53

Q: I received both pairs of glasses. One pair is perfect. I love them! The other pair was broken at the temple. I tested them a bit without the temple just to see how they look, and I noticed everything looked a bit warped. Sort of like a fish eye lens. If I return them can I get a different pair that may not be such an odd shape? (If not, I understand. They look great, the vision just isn't good in this pair)

A: Dear Chelsea Shuten, We are so sorry to hear this, please don\'t worry, we will help you. Would you please tell us whihc one is broken ? Would you please take a photo of the glasses and send it to us ?

SandraLevine Time: 2021-09-07 12:58

Q: My glasses arrived with one lens out of the frames. I was able to put it in, but it keeps popping back out. Meanwhile, one of the crystals is missing from the frame.

A: Dear Sandra Levine, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

Terry Ann Ann Sanker Time: 2021-09-07 11:04

Q: Hi. I've been reading your questions and answers. I see there are quite a few where the arms broke off or fell off of the glasses. Do you replace the glasses and the prescriptions if that happens? Does that happen often? I look forward to hearing back from you. Thank you. Terry

A: Dear Terry Ann Ann Sanker, If your frame broken, please contact us asap. We promise that we will solve the problem for you.

Jennifer Lomsnes Time: 2021-09-07 09:05

Q: Hello, I’ve just placed an order for 6 pair of glasses and entered the BOGO7 code and only received one pair of glasses for free. Can you explain why? Thank you.

A: Dear Jennifer Lomsnes, Please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses.

Kirsty Time: 2021-09-07 05:45

Q: Is it possible to order the xilla glasses with sunglass lens instead?

A: Dear xilla, Yes, you can choose a tint to make the xilla to be sunglasses.

AnitaCraven Time: 2021-09-06 00:28

Q: Hi, the arm of my Sims frame snapped off, is it possible to order a replacement arm? Thanks in advance for your help.

A: Dear Anita Craven, We are sorry to tell you that we don\'t sell replacement arm. Would you please place a new order on our website. You can buy a frame only and replace the lenses.

CarolSharma Time: 2021-09-05 15:33

Q: Several years ago I purchased the Jasmine frame and for an additional charge they were able to change my pupilary distance to 58, can that be done to the ones in my bag. Also, is there a prism on the AmiAmie frames and a PD of 58?? How do I check before I make a payment. Thank you!

A: Dear Carol Sharma, Which frame do you want ? We will check it for you. We only offer prism with single vision glasses.

Carolyn Time: 2021-09-04 16:32

Q: I tried to place an order..when page with lens thickness came appeared I was not able to select anything or place order. Is this because lens may be to thick? Thanks for your assistance.

A: Dear Carolyn, We will help you. Would you please take a screenshot and send it to us ?

BethSchwacke Time: 2021-09-03 08:38

Q: Hello, I broke the left arm of my glasses. They were falling off my face so I tried to bend the arm to make it tighter and I snapped it. Could I get a replacement arm? Maybe I ordered the wrong size, I don't know. Thanks

A: Dear Beth Schwacke, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

Carlotta Vicki Time: 2021-09-02 11:57

Q: I Purchased glasses from you before I received my glasses from my optometrist. The prescription was wrong from the optometrist therefore the prescription is wrong on the glasses that I ordered from your company. I was wondering if I could get a credit as I returned my glasses to the optometrist and I am getting a new appointment. With the credit I would order new glasses with the right prescription from your company is that possible?

A: Dear Carlotta Vicki, Would you please tell us your order number ? We will help you.

FeliciaBaxter Time: 2021-09-02 08:48

Q: Hello I am trying to find out how do I check my tracking I pay for glasses on the 20th of August 2021 I haven't received any information about the glasses as of yet could you please give me some information thank you

A: Dear Felicia Baxter, Your order is in transit. Please don\'t worry. The tracking shows that SEMINOLE-ORLANDO FL DISTRIBUTION CENTER, Departed USPS Regional Facility -> Your item departed our USPS facility in SEMINOLE-ORLANDO FL DISTRIBUTION CENTER on September 2, 2021 at 7:08 pm. The item is currently in transit to the destination. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877989665

StephanieOdell Time: 2021-09-01 12:23

Q: Did you get my request to reship?

A: Dear Stephanie Odell, We didn\'t receive your reply. We can remake the glasses for you. Would you please tell us if you can accept this ?

SheriScears Time: 2021-09-01 11:58

Q: Hello, I just got my glasses and they are not correct, what should i do now?

A: Dear Sheri Scears, We are sorry to hear this. We will help you. Are both glasses incorrect? Would you please descirbe the peoblems in detail ?

AmandaGebhart Time: 2021-09-01 08:18

Q: Where do I put my prescription in at?

A: Dear Amanda Gebhart, Please choose a frame on our website. And click the SELECT LENS to choose lens and add prescription.

SharonLovering Time: 2021-09-01 08:17

Q: Where is my refund? I submitted for a refund the prescription is incorrect or not what I ordered but was changed. I need a refund and to ship the glasses back.

A: Dear Sharon Lovering, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ?

Kathy malloy Time: 2021-09-01 06:09

Q: For my pd, I measured my left eye as 35 and my right eye as 30. What's the next step?

A: Dear Kathy malloy, The 5 diffence of two eyes is too big, it is unusually. Are you sure about this ? Would you please measure it again ?

Sarah Time: 2021-08-31 18:27

Q: Will the Rogers cat eye glasses ever be available in clear again?

A: Dear Sarah, Yes, it will. But we are not sure of the exact time.

JennHuss Time: 2021-08-31 17:30

Q: The left arm of my Jania frames snapped. :( Is there a way for me to order a replacement arm?

A: Dear Jenn Huss, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

MarthaCardenas Time: 2021-08-30 22:19

Q: Ok cute frames but to small for my face what can I do please

A: Dear Martha Cardenas,We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

Kirsten C Maloney Time: 2021-08-30 21:50

Q: I paid for a pair of glasses on 8/17/21 and haven't gotten ANY confirmation of any kind on the progress of these glasses.

A: Dear Kirsten C Maloney, We have shipped your order. The tracking number is 9400116902368877985162. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877985162

SA Time: 2021-08-30 17:34

Q: i placed an order yesterday but did not receive an email confirmation. when i check the status it says "Unreceipted." what does this mean?

A: Dear SA, your order is in process. Please don\'t worry. We will email you a tracking number when we ship them.

Kathy Malloy Time: 2021-08-30 16:12

Q: How do I measure my pdf?

A: Dear Kathy Malloy, The PD is very important to your vision. We need to make the lenses according to your PD. If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

KyleighWagar Time: 2021-08-30 15:14

Q: How can I get the blue light filter on non prescription, fashion lense glasses?

A: Dear Kyleigh Wagar, Please choose blue light lens and choose 0.000 as your prescription.

CarolSharma Time: 2021-08-29 10:04

Q: I just added glasses to my shopping cart but I was not able to choose my prism How can I add a prism to these glasses The prism for both eyes is 2BO +2.00 for both eyes.

A: Dear Carol Sharma, Please place a new order from scratch and fill in the prism value when filling in the prescription in the second step

JennyHerndon Time: 2021-08-29 09:43

Q: Hi! Both of the arms snapped and broke on a par of my glasses, do you sell replacement arms?

A: Dear Jenny Herndon， We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

Donna Moore Time: 2021-08-29 09:08

Q: Hi There was a problem regarding payment for frames ordered.

A: Dear Donna Moore, What can we do for you ? We will help you.

KirstenJedamczik Time: 2021-08-28 21:12

Q: My order#22108151122483 shows as shipped but as of today, there has been no movement since 08/24/2021.

A: Dear Kirsten Jedamczik, Please don\'t worry. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility.Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.

JudyRITTERbroholm Time: 2021-08-28 18:36

Q: Used the wrong coupon , would like to,use THe better one

A: Dear Judy RITTERbroholm, Would you please tell us the coupon code ? We will help you.

Terry Ann Ann Sanker Time: 2021-08-28 16:47

Q: Hi. Can I get any of your glasses as readers at 3.00?

A: Dear Terry Ann Ann Sanker, Yes, please choose single vision reading lens and choose +3.00 as your sph value.

JodinaHodges-Tucksen Time: 2021-08-28 15:44

Q: Hello, I wanted to buy the DEKA glasses, but it won't let me buy them with prescriptions. It does say that it's available with prescriptions. Can you help me? Thank you, Jodi Hodges-Tucksen 702-533-4339 jodinalynn@yahoo.com

A: Dear JodinaHodges-Tucksen, Please click SELECT LENS to add your prescription. It is available with single vision lens. But it si unavailable with multifocal lens.

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