Buy Prescription Glasses Online at Affordable Prices

Jessica Pierce Time: 2021-05-18 15:54

Q: How do I order non-prescription sunglasses? I want the Adara frame with non-polarized, non-prescription sunglasses.

A: Dear Jessica Pierce, Please choose 0.00 as your prescription.

MarcellaOhton Time: 2021-05-18 11:18

Q: My order hasn’t arrived and was originally due to arrive on the 14th. No tracking has been updated

A: Dear MarcellaOhton, the tracking shows that 2021-05-16 00:00 In Transit to Next Facility -> Your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility.You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877586130

IanGrimsdick Time: 2021-05-18 10:07

Q: Hi There! The tracking number provided for my order on Apr 30 is not showing up as valid, can we double check to see if the correct one was given? Thanks!

A: Dear Ian Grimsdick, The tracking has been updated. The tracking number is CNDFY82104300022026, https://ecommerceportal.dhl.com/track/

MelaniaCruz Time: 2021-05-18 08:16

Q: Hello I would like to know when my order will shipped my order number is 82105101032023 thank you

A: Dear Melania Cruz, We will ship your order in this weel. We will email you the tracking number. Please don\'t worry.

MargeeWilson Time: 2021-05-18 08:02

Q: I was excited to receive my glasses and they look great! I got progressive lenses and they do not match up with my eyes. Can I get them redone or a refund?

A: Dear Margee Wilson, We are so sorry to hear this. Please don\'t worry, we will help you. In order to find the cause, would you please describe the feeling in detail when you are wearing the glasses ?

ChelseaHoup Time: 2021-05-18 05:20

Q: Hi I'm trying to get tracking on my order. Please advise when or where my order is.

A: Dear Chelsea Houp, The tracking shows that PONTIAC MI DISTRIBUTION CENTER, Arrived at USPS Regional Origin Facility -> Your item arrived at our PONTIAC MI DISTRIBUTION CENTER origin facility on May 18, 2021 at 9:00 am. The item is currently in transit to the destination. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400128206335404191675

AnnaBonner Time: 2021-05-17 11:46

Q: Hi I placed my order on 29/04/21. When will they be shipped?

A: Dear Anna Bonner, We will ship your order today and we will email you a tracking number tomorrow. Please don\'t worry.

Tamara Time: 2021-05-17 08:25

Q: I am looking for a particular pair of glasses . I have a picture of them and I was told they were from here. Can I send a picture of them to purchase?

A: Dear Tamara, Please send the picture to us.

MelissaKing Time: 2021-05-17 05:08

Q: Hi, a pair of glasses I purchased just broke when I was cleaning them. The lens are fine, but part of the frame has broken. What should I do?

A: Dear Melissa King, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

ColinLong Time: 2021-05-16 08:26

Q: I was going to use the buy one get one free discount code, but now there is nowhere to put the coupon code in.

A: Dear Colin Long, Please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses and accessories.

GFFF Time: 2021-05-16 05:25

Q: I visited. This site Many months ago However I. Needed. The. Items. They. WERE. GIFTS And The. SHIPPING.Time. Was Not To Good BECAUSE

A: Dear GFFF, We will help you. What can we do for you ?

NikkiHarris Time: 2021-05-14 05:02

Q: I got an email that my order was shipped but the tracking hasn’t updated. It still shows usps waiting for item and it’s been like that for 2 days. Just wondering if my order was sent out?

A: Dear Nikki Harris, We would like to tell you that we have shipped your order out. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.

Rachel Time: 2021-05-13 20:03

Q: Hi I’m check on my order. I haven’t received an email. My order number is 82105081603095. I ordered them almost a week ago.

A: Dear Rachel, We have shipped your order. The tracking number is 9400116902368877552142. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877552142

JoanneSnapp Time: 2021-05-13 19:03

Q: Hello my order#9400116902368877581302 was returned to you again because of an issue with the address. Please send them to: PO Box 391792 3375 Centerville Hwy Snellville GA 30039. This should rectify the problem. Thank you

A: Dear Joanne Snapp, We will resend the package to you when we receive it. Please don\'t worry.

Gabrielle Stepter Time: 2021-05-13 08:45

Q: Hello, I would like to know the status of my order?

A: Dear Gabrielle Stepter, We have shipped your order. The tracking number is 9400128206335404442050. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400128206335404442050

PatriceRobrinzine Time: 2021-05-13 04:27

Q: Where can I find the conditions of your coupon codes. I had 4 pairs in my cart and tried to use code MOM and it keeps saying you need to add one more pair. Please advise

A: Dear Patrice Robrinzine, Please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses and accessories.

RaquelIrizarry Time: 2021-05-12 17:21

Q: 22105061602490 When is this order shipped?

A: Dear Raquel Irizarry, We have shipped your order. The tracking number is 9400116902368877559912. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877559912

ToniParker Time: 2021-05-12 08:17

Q: Hiya I’m new to your brand and am putting in my prescription.. I have 2 - one for distance and 1 for everyday reading, computer etc. I have put in the prescription for the distance one and I have an Near Add of +0.50 I can’t seem to put that in - the choices are 0.00 or 1.00 nothing in between. Could you help? Thanks Toni

A: Dear Toni Parker, Do you want single vision glasses or progressive glasses ? If you wang progressive glasses, we are sorry to tell you that we don\'t offer progressives with add of 0.50.

samanthatyers Time: 2021-05-11 23:38

Q: Id:82104170942483 I've been waiting almost one month now and my glasses haven't even been dispatched.

A: Dear Samantha Tyers, We will ship your order today. And we will email you a tracking number tomorrow. Please don\'t worry.

Juris Ramirez Time: 2021-05-11 14:29

Q: I still haven’t received my order, I keep receiving messages that my package has a delivery exception.

A: Dear Juris Ramirez, please don\'t worry, your order is still in transit. The update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.

Donna Skinner Time: 2021-05-11 10:18

Q: Could you let me know the status of my order?

A: Dear Donna Skinner， Your order is in processing. We will ship your order in this week and we will email you a tracking number. Please don\'t worry.

AmberHunt Time: 2021-05-10 19:10

Q: Hi I got my two pairs of glasses and I notice that the white pair does not have the progressive markings like the other pair. Can you check with your lab to make sure that there is the +1 add progressive to the white pair? I have never had progressives without the lens markings and it seems to only be single vision unlike the other pair. Order # 82104151852486.

A: Dear Amber Hunt, We would like to tell you that the markings on some of our lenses are invisible. Please don\'t worry, we promise that your glasses are progressive.

JanetAddis Time: 2021-05-10 16:55

Q: I want to buy reading glasses but cannot enter the additional on a single lense prescription. Please advise, thank you

A: Dear Janet Addis, If you want reading glasses, please add your add value to your sph value. Fox example, if your sph value is -1.00, your add value is +2.00, please choose +1.00 as your sph value.

Priscilla Sortino Time: 2021-05-10 16:07

Q: Do your sunglasses block UV light? Or are they just tinted?

A: Dear Priscilla Sortino, Our sunglasses can block UV light. Thank you.

Kayla Time: 2021-05-10 12:34

Q: I am looking for a specific frame that you have in one of your advertisements. I can’t seem to find it on the website, so I’m wondering if I just missed it or if it’s no longer available ( I sure hope it is! It’s my FAVORITE!)I have a screenshot of it but can’t upload a picture here. Could you email me and I can get you the picture?

A: Dear Kayla, Our email address is service@mail-wherelight.com. We will help you.

AshAppleby Time: 2021-05-10 06:48

Q: I've only had my one pair of glasses for maybe a month and the one arm completely broke off this morning. I've maybe worn then 10 times. Can I get a refund or a new pair please? I also didn't receive my free gift when my order came. Thanks so much I look forward to hearing from you. Ashley Appleby

A: Dear Ash Appleby， We are so sorry to hear this, please don\'t worry, we will help you. Would you please tell us your order number ? Would you please take a photo of the glasses and send it to us ?

Andrea Pena Time: 2021-05-09 16:04

Q: If I buy just the frames would my optometrist office be able to install my prescription I wear trifocals.

A: Dear Andrea Pena, Would you please confirm this with your optometrist ?

ShaunaHansler Time: 2021-05-09 12:53

Q: Where is your lab located/Where do these glasses ship from?

A: Dear Shauna Hansler, We are located in China.

HayleeKriedler Time: 2021-05-09 12:40

Q: For a few days nothing has changed with my shipping updates. Can I get an update please ???

A: Dear Haylee Kriedler, We would like to tell you that we have shipped your order out.Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. The update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.

YessicaFiguereo Time: 2021-05-09 11:23

Q: How long do orders usually take to get delivered ?

A: Dear Yessica Figuereo, It usuall takes 6-14 business days to deliver. Thanks for your understanding and patience.

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