Buy Prescription Glasses Online at Affordable Prices

TiffanyCraig Time: 2021-07-06 13:02

Q: Hello, I have ordered many glasses from this website and my favorite pair now have a large scratch in them. You no longer have the Roger - white/clear frames available. Is possible to place an order for just the lenses with the anti-glare and scratch protection on them? I did not want to have to purchase another frame in another color as I am also order other glasses at this time. Thank you

A: Dear Tiffany Craig, Sorry, we don\'t sell lens separately.

Keith / Stacie James Time: 2021-07-04 07:16

Q: When I put in my pd for one of my eyes, you didn’t have the number in the dropbox, so I chose the one closest to the number, then I put a “note” on the order, and I also uploaded my prescription. Will those notes be caught so that I get the correct pd?

A: Dear Keith / Stacie James, Your order is in processing, please don\'t worry.

JoannaPardo Time: 2021-07-04 01:25

Q: Hello, my PayPal transaction ID is 3PS996211Y494414P I have yet to receive my order or even a confirmation. My PayPal transaction ID is the only proof I have for my order. My account was not created at the time I placed my order so I have no means of tracking the status. Please help. Thank you.

A: Dear Joanna Pardo, We have shipped your order. The tracking number is 9400116902368877538290. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877538290

Lexie Time: 2021-07-01 16:39

Q: my frames have cracked at the bottom after only a couple months of use, was wondering if they're still covered for replacement?

A: Dear Lexie, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

AliciaBrooks Time: 2021-07-01 08:14

Q: I ordered my sunglasses and paid for express shipping. I checked the status and it appears to be in cargo allocating. what does that mean and when can I expect delivery?

A: Dear Alicia Brooks, Please don\'t worry, your glasses are in processing. We will email you a tracking number when we ship them. Thanks for your understanding.

adreannabennett Time: 2021-06-29 11:29

Q: yes i recived a new pair of glasses from yall and within a few months the frame broke all i did was open the arms and they popped its like the lens was just a lil to big for the frame ... what can i do

A: Dear Adreanna E Bennett, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

DawnGrey Time: 2021-06-29 10:48

Q: I have a question about a specific frame...

A: Dear Dawn Grey, Would you please tell us your question ? We will help you.

cassiebijsterveld Time: 2021-06-29 06:06

Q: lizzy 2021-06-28 22:57:01 Confirmed Completed Cargo Allocating [Change Address] What does this message mean?

A: Dear cassie bijsterveld, We shipped your order. The tracking number is 1Z00F5V50461417583. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50461417583&requester=WT/trackdetails

MelissaLynn Time: 2021-06-28 13:58

Q: I'm unable to check out, am not seeing anything to go to payment, just has an option to add more glasses

A: Dear Melissa Lynn, We would like to tell you that you can only choose one 90% off glasses ($2.50/$2.95/$3.99 can only get a pair of eyeglasses at each order.)

JenniferBell Time: 2021-06-28 06:54

Q: Hello! I was just wondering if there's any update on my most recent order? It just says that the label was created June 22nd, not that it was received by the post office, and I've not seen any movement in the tracking. Thank you!

A: Dear Jennifer Bell, Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. The update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.

KatherineKellerman Time: 2021-06-27 20:10

Q: What is PD, I don't see that on my prescription.

A: Dear Katherine Kellerman, The PD is very important to your vision. We need to make the lenses according to your PD. If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

GilahFish Time: 2021-06-27 16:40

Q: it wont let me add prescription lenses to these glasses

A: Dear Gilah Fish, Which frame do you want ? Please tell us the frame name. Thank you.

VirginiaAnderson Time: 2021-06-27 16:24

Q: Hello! I am ordering sunglasses (Rachel). Are polarized lenses the darkest lens possible? I need the darkest. Thank you!

A: Dear Virginia Anderson, Yes, you can choose polarized lenses.

SharonWhaley Time: 2021-06-27 14:11

Q: I am have a problem with my order. It will not let me submit it? what am I doing wrong?

A: Dear Sharon Whaley, Would you please take a screenshot of your shopping cart and send it to us ? We will help you.

JudiSD Time: 2021-06-27 10:37

Q: I wear a bifocal with prisms. Do you carry prescription lenses with prisms?

A: Dear JudiSD, We only have single vision glasses with prisms. Thank you.

LizG210 Time: 2021-06-26 08:18

Q: I've ordered a few pairs of glasses here that i really like. My perscription changes just about every 2 years. Would i be able to send the glasses back to have the lenses replaced with the new prescription when the time comes?

A: Dear LizG210, We would like to tell you that our factory is located in China. The freight is expensive and there is no guarantee that the frames will be properly delivered to us remained intact. So we don\'t recommend you to send the frames to us.

Stephanie Time: 2021-06-26 05:39

Q: My Rx doesn’t have all of the values requested.

A: Dear Stephanie, Would you please take a photo of your original prescription and send it to us ? We will help you.

ShellyBouskela Time: 2021-06-25 21:30

Q: Hi, I have 2 PD numbers, one for far and one for close, I put it in the attachment, I also took a picture of my prescription. Is that OK? Also some frames said I cannot purchase bcz of my PD? Does that make sense? Iv never heard that before.

A: Dear Shelly Bouskela, Would you please tell us your order number ?

Theresa Time: 2021-06-25 18:53

Q: Do you have tints colors

A: Dear Theresa, Yes, we do. Please check on our website.

Denise Harris Time: 2021-06-24 21:03

Q: I'm trying to order it won't let me

A: Dear Denise Harris, What can we do for you ? We will help you.

OctaviaMarshall Moy Time: 2021-06-24 10:43

Q: Thank you I just sent pictures to the email provided

A: Dear OctaviaMarshall Moy, We didn\'t receive it. Our email address is service@mail-wherelight.com

EstherVerweij Time: 2021-06-23 02:40

Q: I'm still waiting for a response from the complaints service as there are just wrong glasses in it. I order glasses but not with a thick reading area. I order glasses for close and far. In addition, you have to incur costs at customs. What was even worse was that it took two months to get worried. Where Light had not recorded a house number. Never glasses again.

A: Dear Esther Verweij, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ?

Cheyenne A Brunson Time: 2021-06-22 15:46

Q: I received my glasses today and something is wrong with the prescription in the right lense. The printed receipt has the correct prescription listed though so I'm not sure what happened. I have ordered from you multiple times and have never had any problems. I'd like to get a replacement sent with the correct prescription. How do I do this?

A: Dear Cheyenne A Brunson, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ?

OctaviaMarshall Moy Time: 2021-06-22 13:51

Q: A pair of my frames are broken. Is there a way to exchange the frames or replace them?

A: Dear Octavia Marshall Moy, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

RemeeHuff Time: 2021-06-21 09:56

Q: I purchased the black Priscilla frames quite a while ago and I just broke one of arms. I don’t see it online to purchase a new frame. Do you have any of the black frames in stock. I’d like to order it?

A: Dear Remee Huff, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

MakebaPhillips Time: 2021-06-20 07:36

Q: The bogo3 isn’t working for me

A: Dear Makeba Phillips, Please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses and accessories.

Joanna Time: 2021-06-19 20:55

Q: I haven’t received a confirmation email for my order but I did receive a confirmation from PayPal that my order went through. I tried to sign in with my email and it says it is not registered. Please help. I don’t have an order number or anything.

A: Dear Joanna, Please don\'t worry, we will help you. Would you please tell us the Paypal transaction ID ? We will check it for you.

AlisaKowalski Time: 2021-06-19 17:33

Q: I just received my new glasses a few days ago and they’re adorable but as soon as I put them on I knew something was wrong. I couldn’t focus on anything and they made me incredibly nauseous. After checking my prescription over and over I still couldn’t figure out what was wrong until I checked each lens separately and the right one is crystal clear but the left one is incredibly blurry. I have a single vision prescription so they should be the same. Is there any way this can be fixed?

A: Dear Alisa Kowalski， We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ?

Daniela Time: 2021-06-19 14:22

Q: I would like to order the Anabella frame with clip on and frame in Tortoise shell. I wanted to know if it is possible to order extra clip ons. If I buy the tortoise frame may I have two tortoise shell clip on fronts and maybe a black one.

A: Dear Daniela, We don\'t have extra clip ons. Thank you.

JeanGeter Time: 2021-06-19 06:46

Q: I would like to take advantage of the buy one get one free. However, I would like to have 2 or the same pair. One with plain lens and one with the brown lens. How do I place the order

A: Dear Jean Geter, please don\'t choose 2 same pair, please choose 2 different pairs and leave a note.

Consulting Servive Center

30-day Return & Exchange Not Satisfied? No Worry!No Hassle!

Safe Shopping Guarantee Free Shipping Over $69 and 365-Day Frame Guarantee