Buy Prescription Glasses Online at Affordable Prices

DonnaMcNeill Time: 2021-05-09 09:33

Q: I just placed my order. Then I had to go back to find my order number. I’m planning on taking these on vacation in June. I hope I don’t have the problems as some of the above. I guess we will see.

A: Dear Donna McNeill, Please don\'t worry, we will email you a tracking number when we ship your order. Please don\'t worry.

Sharontucker Time: 2021-05-08 18:24

Q: i have 2 PD's Distance 64 and Near 61 but your PD numbers do not go that high. what should I do?

A: Dear Sharontucker, Please choose 64 as your PD, or you can choose 32.0 and 32.0. 32+32=64

StephanieChandler Time: 2021-05-08 10:57

Q: My order isn’t moving it’s stuck in a loop in NC it’s been there for days. Can you help?

A: Dear Stephanie Chandler, The tracking has been updated. Please don\'t worry, you will receive your order soon. Thanks for your patience and understanding.

MarilynSingletary Time: 2021-05-08 06:52

Q: I ordered 3 pairs of progressive lens glasses and I can't see at all. I prescription is completely wrong. Does this happen often? What can I do?

A: Dear Marilyn Singletary, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ?

ClarissaPerez Time: 2021-05-06 22:05

Q: I got my order in but didn’t realized I entered the wrong axis for my left eye. Can I return them to get them fixed and sent back? I want to keep the same frames.

A: Dear Clarissa Perez, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Charlene Time: 2021-05-06 18:13

Q: Good evening, I have sent my Prescription and I haven't got anything back. I would like the glasses replaced. I love them but they are not the right prescription. Please contact me with information. My cell number is 2509028700 thank you for your time

A: Dear Charlene, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your prescription and send it to us ?

AlisonButler Time: 2021-05-06 17:28

Q: I want to order bod blocking glasses and I picked out the frames but not sure if. I need a special lens or just a particular tint. It his is my second attempt to reach you.

A: Dear Alison Butler, Please choose Blue Light Blocking (single vision) at first step.

JohnDelworth Time: 2021-05-06 14:35

Q: My glasses prescriptions are all wrong. I tried to notify you last week but I have not heard anything from you. Order Number:82104112009420

A: Dear John Delworth, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ?

Wanda Smith Time: 2021-05-06 13:32

Q: Hello, I received a text letting me know that my order was submitted and to confirm but when I go into my orders I do not see the order. It has already been charged to my card. Thank you

A: Dear Wanda Smith, Your order #82105061028480 is processing. Please don\'t worry.

CathrynMeeth Time: 2021-05-06 11:58

Q: Hello, When I click on the link to see where my glasses are it says unavailable. I was wondering if there was an update on when they night get to me? My order number is 821042217590832021-04-22

A: Dear Cathryn Meeth, the tracking number is 9400116902368877563612. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877563612

Joycelyn Summerville Time: 2021-05-05 17:34

Q: I received my glasses and I like them but they are the wrong color I ordered red but I received pink

A: Dear Joycelyn Summerville, We would like to tell you that we don\'t have this frame in pink, we only have it in red.Would you please take a photo of the glasses and send it to us ?

StephanieChandler Time: 2021-05-05 15:58

Q: Hello. My glasses aren’t being shipped! What can we do?

A: Dear Stephanie Chandler, We have shipped your order. The tracking number is 9400116902368877568624. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877568624

AmyPierpont Time: 2021-05-05 11:03

Q: Hello, I am trying to order prism glasses for my 7 year old. It seems none of the childrens' lenses are available with Prism. Could this possibly be correct? Or am I entering info incorrectly? Thanks in advance, Amy

A: Dear Amy Pierpont, Please choose single vision lenses. We only offer single vision lenses with prism.

DianeSabourin Time: 2021-05-05 08:48

Q: hello,I received confirmation that me order has been shipped, I am trying to track but I do not know who the carrier is. This is the tracking number CNDFY22104220751244

A: Dear Diane Sabourin, here is the link of tracking: https://ecommerceportal.dhl.com/track/

StephanieChandler Time: 2021-05-05 07:27

Q: My glasses are stuck in a usps loop of not shipping. Can you help with this?

A: Dear Stephanie Chandler, please don\'t worry, your order is in transit. RALEIGH NC DISTRIBUTION CENTER, Processing Exception -> The Postal Service has identified a problem with the processing of this item at 12:10 pm on May 4, 2021 in RALEIGH NC DISTRIBUTION CENTER. The local facility has been alerted and is taking steps to correct the problem.

Nena Seifert Time: 2021-05-04 20:31

Q: I am trying to order two pair of glasses in the same frame. One regular, and one sunglass. It keeps deleting the last one out when I try. I'm also trying to use the Mom code

A: Dear Nena Seifert, We are so sorry for this. Please don\'t choose the same frame. Please choose different frame and leave a note to tell us that you want the same frame. Thank you.

EmilyBickerton Time: 2021-05-04 20:07

Q: My coupon code showed that it gave me the mother’s day deal, but didn’t go thru on the payment? I paid full price instead of the bogo sale. Can this be adjusted or can I get a refund and reorder?

A: Dear Emily Bickerton, please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses and accessories. We will cancel your order and refund you. Please palce a new order. Thank you.

DeniseBradshaw Time: 2021-05-04 19:48

Q: Why can't I choise my second pair of frames and get another pair of glasses. I used my promo code mom

A: Dear Denise Bradshaw, We would like to tell you that you can only choose one 90% off glasses ($2.50/$2.95/$3.99 can only get a pair of eyeglasses at each order.) And please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses and accessories.

VelindaBarnes Time: 2021-05-04 17:47

Q: I forgot the date of my order can give me this info?

A: Dear Velinda Barnes, the date of your order is 04-17-2021.

Juris Ramirez Time: 2021-05-04 15:28

Q: Hello! I order my glases 4/8/21 and I still haven’t received anything. This is the order #82104080526242

A: Dear Juris Ramirez, The tracking number is 9400116902368877568013. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877568013

StacySilverman Time: 2021-05-04 13:26

Q: I ordered bifocals and received single vision lenses. I need to return the glasses.

A: Dear Stacy Silverman, We are so sorry for this. We made the bifocals for you, but the line is invisible, do you want the bifocals with visible line ?

SamanthaCurry Time: 2021-05-04 07:56

Q: Can you give me some information on order # 82104231513068

A: Dear Samantha Curry, We have shipped your order. The tracking number is 9400116902368877582002. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877582002

AprilRoyal Time: 2021-05-04 06:07

Q: Yes, what is the email address to send pictures to?

A: Dear April Royal, our email address is service@mail-wherelight.com

HeatherPopejoy Time: 2021-05-03 18:53

Q: I am trying to buy a pair of glasses and a sunglasses clip on, but I’m confused if the items I’m looking at is just the clip, just the regular frames for the clip to attach to, or both. And if it is just one or the other how do I find the matching frame/clip? Thank you

A: Dear Heather Popejoy, The clip on sunglasses have clips and glasses both. The clips are colored and the clip can\'t attach to other frames.

AprilRoyal Time: 2021-05-03 18:44

Q: Hi, I ordered the Becky frames and the lens is scratched and the arms are not colored as pictured. What can be done to make right?

A: Dear April Royal, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

JulioCruz Time: 2021-05-03 15:09

Q: I want to know how can I talk with somebody reference my order. I can’t see well with my eyeglasses.

A: Dear Julio Cruz, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ?

LexieWhitworth Time: 2021-05-03 13:26

Q: Hi, I was wondering if I could get an estimate on when my glasses will ship? I ordered two weeks ago and they've been in "Allocating" since. Order # 82104171415021

A: Dear Lexie Whitworth， We have shipped your order. You will receive it in 6-14 business days. The tracking number is 9400116902368877580879. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877580879

Karen Briscoe Time: 2021-05-03 13:17

Q: I have not received the glasses I ordered yet and it its way past time

A: Dear Karen Briscoe, The tracking shows that Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility. Please don\'t worry, you will receive it soon. Thanks for your patience and understanding.

KristinaMakela Time: 2021-05-03 09:40

Q: Hello! I just placed my first order. I may have double paid. When I first put in my debit card info it was denied and I was directed to PayPal, which seemed to work perfectly - however, I just received a notice from my bank asking if the original charge was legit or fraud. I selected "legitimate", but now am worried that I will be charged twice. Thank you! Kristy Makela

A: Dear Kristina Makela, We only charge you once. Please don\'t worry.

PatriceRobrinzine Time: 2021-05-03 08:04

Q: Where are you shipping from. What is the location of your company?

A: Dear Patrice Robrinzine, We are located in China.

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