Buy Prescription Glasses Online at Affordable Prices

DeborahDonahue Time: 2020-01-26 20:34

Q: I have had huge frustration for 2 days as your site continues to tell me the passwords I've had to create/re create are wrong. This all because I could not remember my initial password- Why ask user to put in old password if forgetting old password? Then in midst of frustration I'm suddenly entered into the site under my name, I order and as soon as I enter all private credit card information the screen goes blank and delivers me to a pay pal page(allegedly)

A: Dear Deborah Donahue, we have reset it for you and it is 123456, please try again on our website.

IrisCooper Time: 2020-01-26 15:30

Q: What is going on with my order? I purchased on January 7, 2020. Order Number: 2200107105425 Amount Payable: USD55.85 Address: 1932 Bairsford Dr. , Columbus , OH , US 43232 Phone: 614-394-3716 I have heard nothing in a week and I do not know what is happening. I need to know if something is wrong. This is not how you do proper business online. I do not want to complain publicly but I need an answer ASAP!

A: Dear Iris Cooper, we would like to tell you that we have shipped your order out. But we are sorry to tell you that we don\'t have the tracking number now. When the package arrives in the USA, the post office will offer us the tracking number. Then we will email you the tracking number.

ShalandaHill Time: 2020-01-24 20:44

Q: I have gotten two pairs of glasses from you. Both pairs are for my daughters and one of the glasses my daughter can’t even see out of that good. I did check it to see if I entered the prescription wrong but it’s right. So where do we go from here?

A: Dear Shalanda Hill, we are sorry to hear that, please don\'t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Jocelyn Y Harris Time: 2020-01-24 17:50

Q: Wanted to know if you're located in the US and if the glasses are shipped here in the US. Thanks

A: Dear Jocelyn Y Harris, we would like to tell you that our factory is located in China, so the eyeglasses are shipped from China.

AnthonyCarr Time: 2020-01-24 06:48

Q: please update my logon email to anthonycarr4041@gmail.com

A: Dear Anthony Carr, please don\'t worry. We have changed it for you.

KirstenLayer Time: 2020-01-23 17:59

Q: Hello! I would like to buy the Mercy frames but at check out it says that my PD is too small. But my PD (58) is within the acceptable range for the glasses on the site.

A: Dear Kirsten Layer, We are sorry to tell you that if your sph is positive, the minimum PD of the frame which is marked on our website should be added 5. So you need to choose the minimum PD which is marked on our website is 53. Please choose other smaller frame. Thanks for your patience.

SatariZappata Time: 2020-01-23 17:10

Q: What is the flash sale today?

A: Dear Satari Zappata, we would like to tell you that you can click this link: https://www.wherelight.com/listdiscount.php

YasminTorres Time: 2020-01-22 16:39

Q: Hi. I dont need prescription glasses. Can I still purchase these glasses with out a prescription for daily use?

A: Dear Yasmin Torres, we would like to tell you that you can choose frame only.

Patti McIlroy Time: 2020-01-22 13:37

Q: I have 2 glasses in my cart. I want 1 in black and 1 in pink. Same glasses. I want to use the 50off code.

A: Dear Patti McIlroy, we are sorry to tell you that if you choose the discounted frame, you can not use the 50off code.

Cheryl Handford Time: 2020-01-22 10:20

Q: Phone # to contact

A: Dear Cheryl Handford, please don\'t worry. Would you please tell us your problems in detail ? We will help you.

Evie Time: 2020-01-21 05:44

Q: I have private health insurance in Australia that covers optical, can I claim that on my purchase here?

A: Dear Evie, we would like to tell you that we only offer receipt.

JacquelineCastaneda Time: 2020-01-20 11:20

Q: I am trying to enter the PD in the prescription form but it doesn’t let me choose the number, the one I need is not optional because it’s in gray. Other numbers are optional but not the one I need.. Help me please :(.

A: Dear Jacqueline Castaneda, we are sorry to tell you that some of our frames are very big. If you can not fill your PD, we suggest you to choose other smaller frame.

EliciaMacedon Time: 2020-01-20 11:18

Q: how do i add a photo of my prescription to my online account

A: Dear Elicia Macedon, we would like to tell you that you can log in your account and find My prescription. Then you can add the photo of your prescription in your account.

Sharon Bowen Time: 2020-01-19 17:32

Q: When I ordered my glasses, the price came up as 19.90 US. Have just checked my account and $30.23 came out. Could you please look into this.?

A: Dear Sharon Bowen, would you please take a screenshot of your payment ?

Kelli Time: 2020-01-18 20:33

Q: Do you have frames that fit wide noses specifically?

A: Dear Kelli, we would like tell you that you can choose the frames which have nose pads.

Kelly Time: 2020-01-18 09:06

Q: I am still being charged for an order I cancelled.

A: Dear Kelly, please don\'t worry. we will refund you the money today.

Robin Time: 2020-01-18 02:18

Q: I’m trying to order the fawn glasses and when I use the PD drop down, it won’t let me choose 55. Any idea why?

A: Dear Robin, we are sorry to tell you to the minimum PD which the frame#fawn can process is 57, so you can not choose this frame. We suggest you to choose other smaller frame.

Stephanyguedes Time: 2020-01-17 14:54

Q: would you like to know the delivery time for the glasses?

A: Dear Stephany Nascimento, we would like to tell you that we have shipped your order out. But we are sorry to tell you that we don\'t have the tracking number now. When the package arrives in the USA, the post office will offer us the tracking number. Then we will email you the tracking number. And the shipping time is 6-14 business days.

Esther laksq Time: 2020-01-16 18:24

Q: Regarding the frame I received 1496 Mavis tortoise, they are pretty but a little too dark for my face. Can I Change for something a little lighter

A: Dear Esther Laksq, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

SharonMORGAN Time: 2020-01-16 14:11

Q: I am attempting to order 3 pair of eyeglasses. Your system defies me. There is no "Cart" where I can add items. The discount code reverted back to an old order.

A: Dear Sharon MORGAN,we would like to tell you that you can choose frame only. The frame will be added to the cart.

RenataFeges Time: 2020-01-16 12:09

Q: Po?tovani Dobila sam nao?ale po narud?bi 819122914320652019, jako lijepe, ali vidim da bi mi bolje odgovarale Progressive (No Line), a ne Free Form (No Line) koje sam naru?ila. Molim pomo?, mogu li naru?iti samo nove objektive za te okvire? Molim savjet, hvala.

A: Dear Renata Feges, please don\'t worry. We would like to tell you that we have shipped your order out. You can check the shipping status at http://www.17track.net/en/track?nums=147801042933 .

StaceyRoman Time: 2020-01-15 10:26

Q: I have 2 pairs of glasses in my cart but when I put in the 50off code it won’t work.

A: Dear Stacey Roman, we would like to tell you that if you choose the discounted frame, you can not use the discount of 50off .

Charlene Cribbs Time: 2020-01-15 09:49

Q: My glasses shipped out in October and I believe I received them in November. Just last week one of the arms broke off. Can they be fixed or replaced. Less than 6 months of use is unacceptable. Please advise.

A: Dear Charlene Cribbs, we are sorry to hear that, please don\'t worry. We will try our best to help you.But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

JuanLopez Time: 2020-01-14 18:46

Q: Hi I was wanting to confirm my order status because it's been finished for many days now and I was wondering if and when the order would ship, please. My Order Number:820010600223762020 Thank you

A: Dear Juan Lopez, we are sorry for the delay. We would like to tell you that we will ship your order out this week. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Hweb199 Time: 2020-01-14 17:55

Q: My prescription doesn’t have PD on it.

A: Dear Hweb199, If there is no PD in the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

StarmainePurnell Time: 2020-01-14 17:47

Q: Do you have any instructions on how to replace new lenses in an existing pair of glasses? You no longer have my old frame in the color I chose so I need to buy the current existing frame and take out the lenses and put in my old frame.

A: Dear Starmaine Purnell, we would like to tell you that if the frames are different, the lenses can not be put in the other frame.

ChrissiRussell Time: 2020-01-14 13:55

Q: 82001081240030 When will my order be finished I ordered on 1-8-20, thanks

A: Dear Chrissi Russell, we are sorry for the delay. We would like to tell you that we will ship your order out today. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

DianneHancock Time: 2020-01-14 08:29

Q: Hi there! So, a few months ago I ordered and have loved wearing, the black and white striped cat eye glasses. Yesterday I was sick and laid down to take a nap. Apparently I rolled onto my glasses and broke the right arm off. Can you guys fix these?

A: Dear Dianne Hancock, we are sorry to hear that, please don\'t worry. We will try our best to help you.But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

LaQuandriaWilkins Time: 2020-01-13 21:28

Q: I paid at time of ordering through PayPal... why are they still requesting payment before processing my glasses

A: Dear LaQuandria Wilkins, we are sorry for the inconvenience brought to you. We have received your money and your order is being processed now.

CandaceSumrell Time: 2020-01-13 20:18

Q: What does PD mean?

A: Dear Candace Sumrell, we would like to tell you that PD means pupilary distance.

Consulting Servive Center

30-day Return & Exchange Not Satisfied? No Worry!No Hassle!

Safe Shopping Guarantee Free Shipping Over $69 and 365-Day Frame Guarantee