Consulting Servive Center

Joy Time: 2023-07-09 22:00

Q: I cannot for the life of me figure out how to order a photochromic lens. Every time I go to that page on the site, it shows me a few select frames. The filter is gone so I can no longer choose the size or shape I want, but setting aside those frustrations for the moment, when I pick one after painstakingly clicking on each to see if it’s a size I want, the lens chooser then drops the photochromic option. The only choice is to choose a static color. There is no “photochromic” confirmation in the description in the cart, either. So how do you actually order a photochromic lens? And why can’t I add that to any frame style, while we’re at it?

A: Dear Joy Please tell me which type do you choose?

Sherri Time: 2023-07-09 21:56

Q: I have purchased several pair for the first time and they all hurt and are no adjustable. I click the hinged category, but they say “no”. How do I locate some that can be adjusted?

A: Dear Sherri You can select Spring Hinges in the filter bar of the scene

HannahJames Time: 2023-07-09 15:07

Q: How can I track my order? There was no email or anything confirming I paid nor any updates.

A: Dear Sir, Please don’t worry,Your item arrived at our USPS facility in ATLANTA NORTH METRO DISTRIBUTION CENTER on July 9, 2023 at 4:56 pm. The item is currently in transit to the destination. The track no:92001903407724520046262577

Nicholle Vaughn Time: 2023-07-09 14:19

Q: I had purchased the felice glasses and as I took them off my face the bridge popped and was cracked. I did not do anything rough with them do I qualify for any type of warranty or refund? Thank you

A: Dear Nicholle Vaughn Could we remake it for you? Can you accept it?

Abby Time: 2023-07-09 11:21

Q: Hi, I just ordered some glasses and I want to make sure I'll have them by August 1st. Can you check to make sure I will, or if I need to expedite the shipping somehow. Also, if you restock the Brittany frame in tortoiseshell before mine are processed, can I switch the Brittany order color from purple to tortoiseshell ? Thank you! Abby

A: Dear Abby Your order is already being processed and can be guaranteed to be received by 8.1.

Felicia Richardson Harris Time: 2023-07-08 17:27

Q: I have a right eye PD of 29.5 and a left eye PD of 30.5 so why can I put both numbers in for my PD

A: Dear Harris You can check the have two pds box when filling your PD when you are filling your prescription.

Jay Time: 2023-07-08 16:28

Q: Hi could you please check order 22307071747550. I had ordered a few days ago and still haven’t received a confirmation email for it and I’m a bit worried if something’s wrong.

A: Dear Jay You have ordered successfully. Your order is already in process.Maybe the confirmation email in the spam.

Jessica Mansilla Time: 2023-07-08 12:59

Q: I have astigmatism can I still order

A: Dear Mansilla Sure you can !

Lakisha R. - 82307071517308 Time: 2023-07-08 12:02

Q: I have order number 82307071517308. The order confirmation was sent to lnpowell@alum.mit.edu. However my account is under dolls-known.0c@icloud.com. Can the order be aligned to the correct email/account? Thank you.

A: Dear Lakisha We have helped you changed the email to dolls-known.0c@icloud.com .

Kaska Time: 2023-07-08 10:10

Q: How do I know when to use the monocular or binocular PD?

A: Dear Kaska It depends on what is shown on your prescription.

AlissaHruby Time: 2023-07-08 08:23

Q: Order 82306300537424 I never received a receipt from my order and not sure how long processing time will be and when I should expect to receive my order.

A: Dear AlissaHruby Your order is being processed and will be shipped as soon as possible..Possible confirmation email in your spam box.Maybe you can check the spam.

StephanieNewson Time: 2023-07-07 19:32

Q: 82307071916465 I need to make sure I used the prescription with +50 SPH on each pair. Can you verify? Thanks.

A: Dear Newson Can you upload a photo of your prescription?

Carlyb Time: 2023-07-07 17:59

Q: Hi, I added a pair of 0.99 cent classes to my cart I won. My phone died and the item is no longer in my cart. How do I get them back in?

A: Dear Carlyb Which glasses did you win?

Shelly Kwiek Time: 2023-07-07 16:57

Q: Does wherelight offer transition lenses?

A: Dear Shelly We offer photochromic lenses .

Mimi Time: 2023-07-07 16:49

Q: I wanted to see on my order that I placed this morning, could I upgrade the lenses to the polarized feature for the black heart shaped ones?

A: Dear Mimi Sorry to inform you that because the lens you selected is progressive, it cannot be made polarized.

Tiandra lTaylor Time: 2023-07-07 16:47

Q: Hi, I was wondering when is order 82306271625484 ready to ship?

A: Dear Taylor Yes, It will be shipped asap.

Marquita Time: 2023-07-07 12:32

Q: On 6/26 I placed Order: 82306261614195. I emailed requesting a frame color change immediately after. Can I get an order update please, as to whether the color change was taken care of and when I may expect the order.

A: Dear Marquita It has been changed,don\'t worry.

staceymontuori Time: 2023-07-07 12:25

Q: I don’t know how to attach a picture I. This format. Is there an email address?

A: Dear Staceymontuori You can email to \"service@mail-wherelight.com

april Time: 2023-07-07 08:03

Q: Hello, I would like to order some things as readers, how do I request this?

A: Dear April Step 1 ,choose \"single vision\" then choose \"reading\" ,you will get the glasses as readers.

RC Time: 2023-07-07 07:24

Q: How long is process in order to receive.

A: Your order has been processed and is awaiting shipment.

StephanieNaberman Time: 2023-07-07 07:15

Q: My glasses have a deep scratch on the right lens. I thought all your glasses were to be scratch-resistant?

A: Dear StephanieNaberman Please take a photo about the glasses and send it to us

StephanieClaggett Time: 2023-07-07 06:11

Q: How can I update my phone number?

A: Dear StephanieClaggett Tell me the phone number and I will help you update it.

Jen Time: 2023-07-05 14:25

Q: Hello! Just wanted to ask if you ship to the UK? If not do you have any recommendations for stores that sell similar frames to yourselves please? ????

A: Dear Jen, we would like to tell you that we can ship to the UK.

DustinLeiter Time: 2023-07-02 17:55

Q: My glasses broke after 2 days they 70 dollars, i could get better quality from the store for less fix this please

A: Dear DustinLeiter, we are deeply sorry. Can you take a picture of the glasses and send it to me? So I can give you a solution as soon as possible.

nagymom Time: 2023-07-02 14:32

Q: I purchased two over the top blingy and large glasses, love them. However I need cases for them. Do you carry any extra large cases?

A: Dear nagymom, you can choose your preferred cases in this link: https://www.wherelight.com/feature/accessories.php

AnnaHill Time: 2023-07-02 13:50

Q: Order 82307021313400 You have the wrong shipping address! I no longer live in Santa Rosa. My new address is: Anna Hill 10864 River Dr Forestville, CA 95436 Please ship the glasses to Forestville. Thank-you!

A: Dear AnnaHill, we have changed the delivery address for you.

juliewillis Time: 2023-07-02 13:43

Q: Hello I noticed my order hasnt been started or shipped can you please check and update me 22306132231317

A: Dear juliewillis, this order has not been delivered because we need to verify the add of Heloise and Andrina. Could you please confirm your add with us again?

Barb Time: 2023-07-02 13:24

Q: I would like to reorder several pairs of "Tamera's" with the same reader RX

A: Dear Barb, you can use your previous prescription to order glasses again.

staceymontuori Time: 2023-07-02 06:12

Q: I bought my glasses in late April. The frame just broke. Is there a warranty?

A: Dear staceymontuori, can you take a picture of the glasses and send it to me?

Maria Simien Time: 2023-07-02 03:40

Q: I received my glasses with one of the V emblems missing on one side. The V was supposed to be on the arm of the glasses.

A: Dear Maria Simien, can you take a picture of the glasses and send it to me?

Question:
If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.

Email:

Name:

Comment:

Consulting Servive Center

30-day Return & Exchange Not Satisfied? No Worry!No Hassle!

Safe Shopping Guarantee Free Shipping Over $69 and 365-Day Frame Guarantee