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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

KimberlyTaylor    Time: 2018-04-19 12:31
Q: Hello, Can u tell me when my order will be shipped? I paid for expedited shipping.
A: Dear customer, we checked for you, your glasses with Free Form lenses, it’s need to be designed, just for you can feel comfortable to wear , don’t worry, we will send it as soon as possible, thank you for your understanding.
renefhinds    Time: 2018-04-19 10:53
Q: how to upload my photo for try on
A: Dear customer, you can click the button \"try on\", then upload pictures step by step according to the hint.
Anjie    Time: 2018-04-18 15:41
Q: I just want reading glasses +4.00. I do not want a full prescription..is that possible?
A: Dear customer, yes, you just choose the sph to +4.00, when you fill in the prescription form.
DonnaWilliams    Time: 2018-04-18 08:41
Q: Hello, is it possible just to order the frames without the prescription.
A: Dear customer, yes, you just choose \"Frame Only\".
Shawne    Time: 2018-04-18 07:11
Q: Thank you, I did receive my glasses and I am happy with the results.
A: Dear customer, thank you for your order.
JudyKnox    Time: 2018-04-17 12:58
Q: My prescrption for axis reads: OD 058 and OS 110. What numbers should I choose on the order form?
A: Dear customer, we check your order and find that you have place an order before. You just choose 58 and 110.
Claire    Time: 2018-04-17 00:50
Q: I recently made this purchase, 2180412015510, and the transaction says 'not sent' or 'not posted' when I try to view progress. What does this mean? I paid regularly.
A: Dear customer, there is color tint on your glasses, so it will take more time.
KarenBrooks    Time: 2018-04-16 05:04
Q: how do i upload a photo to try on?
A: Dear customer, you click the button \"TRY ON\" on the product page.
Grace    Time: 2018-04-15 15:39
Q: My name is Grace Cortes I already purchase two beautiful glasses with PACKAGE I JUST want two purchase two more packe I purchase in rose and violet for me and mom may I PLEASE purchase two more red and black my email is cortes6332@yahooo.com cellphone #7873084157 thans
A: Dear customer, thank you for your love. you just place a new order.
Rosemary    Time: 2018-04-15 09:15
Q: where do I find the "try on" option. Is that only available for certain frames because I have yet to find the try on option.
A: Dear customer, I\'m sorry for that \"TRY ON\" is not available for all the products.
rosemary    Time: 2018-04-15 09:10
Q: I was unable to enter lens thickness, tint, etc. What am I doing wrong. Also is there an area to list stem length.
A: Dear customer, you just need to choose the lens thickness not enter. If you can\'t, please send the screenshot to us by email.
Leonie    Time: 2018-04-15 05:43
Q: Hi, do you ship to malta? Thanks
A: Dear customer, yes.
DeniseDrake    Time: 2018-04-14 05:16
Q: Just wondering if you can tell me about how much longer it will be on delivery on my glasses, I cannot get any tracking information since 3/21/18 and they shipped 3/19/18 Thank you
A: Dear customer, I\'m sorry to let you wait so long. You know sometimes Logistics information is not updated, don’t worry, your package will coming to you soon, thanks for your understanding.
AntonellaPanarosa    Time: 2018-04-14 01:25
Q: Hi, I'm an Italian customer I tried to buy a frame on your site but I did not allow myself to continue when I enter the shipping address. Can you help me?
A: Dear customer, if you use the phone to buy the frame, please change to us computer. Thank you.
Robin    Time: 2018-04-14 00:59
Q: Hey WhereLight, I've got a 2 questions, where I couldn't find the answer on the website. first question: can I order a frame without the lenses? Second question: where can I find your shippingcosts? (to the netherlands) thanks in advance Robin
A: Dear customer,you can buy a frame without the lenses. You just need to choose the \"Frame only\". There are two shipping methods for you. Free shipping will take 30-45 business days to take it. And Express shipping($18.95) will take 3-10 business days to get it.
AntonellaPanarosa    Time: 2018-04-13 03:42
Q: hi, i'm an italian customer. I'm trying to buy from your site but when I enter the shipping address does not allow me to continue ... why? thank you best regards
A: Dear customer, can you send a screenshot to us by email?
SabrinaFortson    Time: 2018-04-12 22:29
Q: how do I change shipping address?
A: Dear customer, of course. Please tell us your new address, and we will change it for you.
Betsy    Time: 2018-04-12 14:37
Q: I am looking for reading glasses. I love your frames but I only need prescription for distance, not close in. Can I buy your frames with a 2.75 reading strength?
A: Dear customer, of course. You just fill in the prescription form when you place an order.
CarlaWare    Time: 2018-04-12 11:05
Q: What type of frames would you likely to recommend to a person who has an oval face. Square, round, rectangle, big, small. etc.
A: Dear customer, you just can \"TRY ON\" the glasses on the product page.
DorisBarnes    Time: 2018-04-12 11:05
Q: How do you place an order
A: Dear customer, you just fill in the prescription form when you place an order.
DeDeGuinn    Time: 2018-04-12 09:01
Q: How long do I have to return prescription glasses, if I am unhappy with them?
A: We are unable to accept returns for glasses customers feel are not a \"good fit\". We are proud to offer free and reasonable shipping to all of our customers, but we are unable to cover the cost for return shipping. Should you chose to return your glasses, you will be responsible for the cost of postage back to us. This cost often amounts to the same, if not more than, the cost of the glasses being sent back. Prescribed glasses will receive a refund of 50% their original cost.
HeatherVilaros    Time: 2018-04-12 08:45
Q: How can I return a purchase for a refund? The glasses do not fit properly.
A: we are unable to accept returns for glasses customers feel are not a \"good fit\". We are proud to offer free and reasonable shipping to all of our customers, but we are unable to cover the cost for return shipping. Should you chose to return your glasses, you will be responsible for the cost of postage back to us. This cost often amounts to the same, if not more than, the cost of the glasses being sent back. Prescribed glasses will receive a refund of 50% their original cost.
JocelynDansby    Time: 2018-04-11 22:10
Q: LS853020128CN... package says undelivered. But undelivered where? Are they even in the USA yet?
A: Dear customer, I\'m sorry to let you wait so long. You know sometimes Logistics information is not updated, don’t worry, your package will coming to you soon, thanks for your understanding.
Melinda    Time: 2018-04-11 19:40
Q: Do you polish lens edges?
A: Ya,we did it.
LynetteJohnson    Time: 2018-04-11 14:33
Q: why when I try on Abagail they are too big for my face are all your glasses this big I tried on another pair also and they are too big. and where do I add my prescription number and it ask for my dp number what is this I have the distance between my eyes which is right eye 30.5 and left eye 32
A: Dear customer, you just click \"Have two PDs?\". You can fill in the two PD.
Ashton    Time: 2018-04-11 09:49
Q: Hello I am actually trying to place this order for my 13 year old daughter. I do not wear glasses and was referred to you all by my sister. I am currently looking at my daughter frame that she broke yesterday and I am unsure of which glasses to choose. The inside of the frame reads IM306 55 15-145 blk I am unsure of which frames to choose from, please help me. Thanks
A: Dear customer, I\'m sorry to hear that. Please tell us your order number, we will solve the problem for you.
SharonMcknight    Time: 2018-04-11 09:27
Q: Having difficulty with the "Try on". The option only appears with some frames. Is there a way this can be corrected?
A: Dear customer, I\'m sorry, we will let the workers add pictures.
PatriciaMcDonald    Time: 2018-04-11 07:44
Q: I have not received my glasses yet, can you please check into it for me please. 2180330073527 2018-03-30 Thank you, Patricia
A: Dear customer, your glasses have arrived in USA. Don\'t worry, you will get it soon.
traci    Time: 2018-04-11 07:15
Q: Hello do any of your cateye frames capable for bifocals?
A: Dear customer, most of the cateye frame can do bifocals.
Justina    Time: 2018-04-10 18:33
Q: I would like to order the Moana's and get dark lenses in them for sunglasses, no prescription. Is that possible.
A: Yes,we can make it,thanks for your reply.
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