Consulting Servive Center

Kristen Time: 2017-12-10 01:40

Q: I applied the discount code from my order but it still shows full price. How do I make it discounted?

A: Dear customer, we have received your order and the coupon has been applied to it.

MEIKEI Time: 2017-12-09 08:58

Q: hi how do i add multifocal lenses

A: Dear customer, we do offer multifocal lenses on our website, if you have problems of ordering it, you can email us the detailed information so that we can see what we can do for you next.

CarolinaMontanez Time: 2017-12-08 08:06

Q: Is there a try on virtual tool?

A: Dear customer, we have to tell you that no all our frame have \"try on\" function and you can tell us the frame you prefer so that we can see if we can add the function.

Margie Time: 2017-12-08 07:42

Q: Dear sirs, Big girls like cateyes too, why are the all small?

A: Dear customer, you can check 77042 if it is suitable for you, if you still have questions, please feel free to contact us.

VeronicaFaison Time: 2017-12-07 07:15

Q: Good morning....I was trying to submit an order online and it would not accept my payment. Can you tell me why? I am using my flex spending benefits from a Master Card

A: Dear customer, please pay the order by Paypal.

Donna Time: 2017-12-06 11:59

Q: Do you sell just plain readers?

A: dear customer,ya,we have.thanks for your reply.

Elizabeth Dudgeon Time: 2017-12-04 17:40

Q: I ordered November 16-2017 when will I get my order?

A: Dear customer, 2017-11-30 19:00 RICHMOND, Item has arrived in Canada and was sent for further processing. I think you will receive your package soon.

Rose-Alie Time: 2017-12-04 12:31

Q: Hello, I ordered glasses from your site last month, and I still have’nt got them. I tried to look the tracking number but impossible to look at... can you do something ?

A: Dear customer, we checked it for you, your package was flew to you on 5th/11/2017, tracking No. is LM013407760CN, you know sometimes Logistics information is not updated, don’t worry, your package will coming to you soon, you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LM013407760CN, thanks for your understanding. Best wishes

LynnMorin Time: 2017-12-04 10:16

Q: I have an order placed but didn’t take payment, how do I finish my order?

A: Dear customer, we checked for you and found that your order had paid successfully, the order number is: 2171201103816.

KrisiMoore Time: 2017-12-04 10:13

Q: When I was trying to add my prescription and there wasn’t places for certain parts of my script is there anyway that I can just send a picture of my script and then you can fill it

A: Dear customer, you can contact us by email: service@mail-wherelight.com

MaryCastillo Time: 2017-12-04 10:03

Q: Hello, I placed an order yesterday, and it says there is a $6 dollar coupon, how do I receive that? I never received the $5 coupon from my 1st order. Is there something I need to do additionally? Thank you

A: Dear customer, don\'t worry, the coupon will be shipped out together with the parcels.

AnnMarieRoberts Time: 2017-12-04 07:36

Q: Hello, I placed my order on November 9th and the shipping status still says "Pre Shipment". When I can expect them to arrive? thank you

A: Dear customer,2017-12-04 16:43 ISC CHICAGO IL (USPS), Processed Through Facility, Your item has been processed through our facility in ISC CHICAGO IL (USPS) at 4:43 pm on December 4, 2017. I think you will receive your package soon. Thank you for your understanding.

Myrna Washington Time: 2017-12-04 06:57

Q: Has my refund been processed

A: Dear customer, we have processed the refund to your account, please check it later.

KimJames Time: 2017-12-03 11:08

Q: Hello There, I'm interested in ordering frames for myself and my son. How do we get our scrip for the lenses to you?

A: dear customer,send us your RX,then we can make it.thanks for your reply.

RoxanneGalvan Time: 2017-12-02 21:24

Q: Hello I placed my order on 12-01-2017 and have not received a confirmation email. 2171201145650

A: Dear customer, your glasses need to design, just for your comfortable wear ,don’t worry, we will sent it as soon as possible when we finshed. Best wishes

DeltoshaMaultsby Time: 2017-12-02 19:54

Q: Where during the purchase process do I enter discount code?

A: dear customer,ya,you should,thanks for your reply.

Crystal Aparicio Time: 2017-12-02 18:10

Q: How can I keep my rx prescription saved on my account?

A: Dear customer, you make an order with prescription, and your prescription will be saved in the process.

Edna TVega Time: 2017-12-02 16:00

Q: I have OD +400 -300 004 +2.25 OS +500-300 008 +2.25 i need sugestion right frame

A: Dear customer, we have sent email to you, please check your email

Edna TVega Time: 2017-12-02 15:50

Q: How can i get try on my glasses

A: Dear customer, we have to tell you that not all the frame have this function, or you can tell us the frame you prefer so that we can see if we can add the function to the frame.

SuzanneKasner Time: 2017-12-02 14:22

Q: Both PayPal and checkout with credit card are not working. Any updates on when I can place an order?

A: Dear customer, you are advised to take a screenshot of the payment page to show us the problem so that we can see what we can do for you next.

MichouTremblay Time: 2017-12-01 18:07

Q: Hi ! Just one question: my prescription requires PRISMS and I need to know if you can provide them as they are essential to my vision. Thanks !!!

A: Dear customer, yes, we provide the prism.

Regina E Livingston Time: 2017-12-01 15:24

Q: I ordered my glasses and they should have arrived by now. I want to know where they are.

A: dear customer,we send it on 1st/12/2017

Roshelle Templeton Time: 2017-12-01 09:13

Q: Having trouble resetting password.

A: Dear customer, you must change the password on the computer. You can send the screenshot to our email:service@mail-wherelight.com

BeatrizEscobar Time: 2017-12-01 07:04

Q: My order says small what does that mean I didn’t select small

A: Dear customer, the size of the frame is fixed. If you need the big one, you can change the frame.

MelissaClayton Time: 2017-11-30 22:22

Q: Having trouble at checkout putting the expiry date of card in I put the number in and it doesn't come up in the box?

A: Dear customer, we have checked and find that your order went through, you can check it.

ArtemioCampos Time: 2017-11-30 19:32

Q: How long does it take for the glasses to arrived I got my glasses 11/10 ?

A: Dear customer, we would like to tell you that your order is in transit to the US and when it arrives in the US, it will be quicker, your patience will be greatly appreciated.

DawnKnaebel Time: 2017-11-30 16:27

Q: How did I leave a picture on your website showing my glasses? I wanted to receive the 5$ off coupon for doing so!!!

A: Dear customer, you can email us your photos. Our email: service@mail-wherelight.com

Winifred Y Neal Time: 2017-11-30 15:00

Q: My lenses are high index of 1.7. What frames are the best for the me?

A: Dear customer, it\'s best to choose the full frame.

Michelle Walker Time: 2017-11-30 12:37

Q: Please can you help me. I am having a hard time sign in as a first customer so I can purchase the glasses I want.

A: Dear customer, you can sign in with your facebook account.

CrystalPloof Time: 2017-11-30 12:22

Q: How do you know what frame will suit your face shape and size?

A: Dear customer, there is a size picture in the frame detail page and some frames have the \"try on\" button.

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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.

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