Consulting Servive Center

Courtney Time: 2017-11-22 19:22

Q: i would like to use my coupon it says its already been used but i haven't actually used it yet.

A: Dear customer, we have checked and find that you used this coupon in your cancelled order.

ConniFox Time: 2017-11-22 18:08

Q: I am seriously thinking of ordering the Yale BJ0933 in red, but I'm not sure of the size. Under size: the small face is highlighted but the #s indicates 53 19 138. Beneath "details" it indicates the frame width as 125. Is the width 125 or 138? Thank you in advance.

A: Dear customer, we would like to tell you that frame 53 is lens width, 19 is bridge and 138 is the temple length, if you still have questions, please feel free to contact us.

TammyHoward Time: 2017-11-22 15:35

Q: Hello,how do I find my tracking number to track my glasses.

A: Dear customer, your tracking number is #LS162279265CN.

Kelli Time: 2017-11-22 15:07

Q: Do you have a "try on" option to upload a photo of yourself, to see how a frame will look on your face? I'm a bit skeptical about buying glasses when have no idea how they will flatter my face shape and type.

A: Dear customer, we have to tell you that not all our frames have this option, you can tell us the frame number you prefer and we can try to add it.

CindyZimmerly Time: 2017-11-22 12:45

Q: Is multifocal the same as bifocal?

A: Dear customer, our multifocal lenses include progressive, free form and bifocal, you can choose any you prefer.

AmberTherio Time: 2017-11-22 07:37

Q: I'd like to order the frames I've previously ordered. I cannot find them or their number.

A: Dear customer, i have checked for you. The item number is BJ0920, and it will be not restocked.We\'ve got a lot of new glasses right now, you can choose a new one.

KadhiyaAl Habsi Time: 2017-11-21 04:52

Q: Hello, I want to order SECG glasses frame for my son, 8 years old), also I want to make lenses along with the frame. His measurment is Rt SPH +3.5, Lt SPH +4.0. Is this measurement can be made by free as offered? Thanks

A: We would like to tell you that you can go to our website to place a sample order without paying for it, then you will see the total price.

Penny Time: 2017-11-20 16:25

Q: I CANNOT GET ANY MENS GLASSES TO APPEAR ON SCREEN!!!

A: We have tried and it can work, you are advised to try again with another browser and if you still have problems, please feel free to contact us.

Mary adams Time: 2017-11-20 05:21

Q: I would love to order glasses from you but I can’t figure out how to do all those measurements. Any suggestions?

A: https://www.wherelight.com/ dear customer,this is our website,thanks

YoandraGarcia Time: 2017-11-18 13:59

Q: How can I change/modify my order?

A: dear customer,can you tell us how to change?thanks

EstherHillyer Time: 2017-11-18 08:19

Q: Trying to find out if my order went through. # 2171116173810 Nov 17

A: Dear customer, your glasses need to design, just for your comfortable wear ,don’t worry, we will sent it as soon as possible when we finshed. Best wishes

Jill Time: 2017-11-18 06:45

Q: Do you make readers?

A: yes,we have.thanks.

ArleneNieves Time: 2017-11-18 05:37

Q: Good morning!! When are you going to have back the #1053??

A: dear customer,we have now.thanks.

Shauna GWilliams Time: 2017-11-14 19:20

Q: How do I cancel an order that I already placed for a different pair of glasses

A: dear customer,you can tell us which one do you need cancel?hope your reply

Darlene Time: 2017-11-14 00:37

Q: It will not let me use PayPal as a method of payment. I even tried to enter a credit card but it told me to finish through PayPal. When I attempt to use PayPal it says PayPal is down. Please help me. Thanks

A: you can take a screenshot of the payment page to show us the problem or you can ask a friend for help to pay for the order if you like.

Lynne Roark Time: 2017-11-12 17:23

Q: I cannot add the glasses I would like to purchase into the shopping cart!

A: dear customer,you can buy if you can choose,otherwise not,thanks for your reply.

francescadangelo Time: 2017-11-10 11:10

Q: i have a PD 64 and a PD N 61 why won't it let me put that in? it only goes up to 40?

A: PD 64 is your distance PD and 61 is your reading PD, you need to enter one of them as single PD

Helen James Time: 2017-11-08 17:51

Q: How long to process my order? and please call or text me when I will get my order in the mail

A: Dear customer, your glasses need to design, just for your comfortable wear ,don’t worry, we will sent it as soon as possible when we finshed. Best wishes

JudithWiker Time: 2017-11-08 15:19

Q: My order is complete. Can you tell me if or when it was shipped?

A: dear customer,we will send it today,thanks for your understanding.

Adelina Richards Time: 2017-11-06 16:07

Q: Can you please on my order 81711021650007. I haven’t received an update

A: Dear customer, your glasses need to design, just for your comfortable wear ,don’t worry, we will sent it as soon as possible when we finshed. Best wishes

Angelique Rios Time: 2017-11-06 15:42

Q: Hi, I ordered a pair of glasses with prescription lenses but I need to alter my prescription to OD Sph: -4.50 \ OS Sph: -3.50 Cyl: -1.00 Ax:155. The order was confirmed but hasn’t been processed and the email says I have 24 hours to change it. How do I change the prescription?? My order number is 81711061259449

A: dear customer, we send you an e-mail to confirm your RX,thanks and hope your reply.

Precious Time: 2017-11-06 13:21

Q: Do you offer on glare coating?

A: dear customer,yes,we have.

Pat jones Time: 2017-11-05 15:32

Q: I want to order the Daryl frames...no prescription

A: Dear customer,you can choose the frame without lenes.

jahalarravizee Time: 2017-11-05 14:47

Q: I WAS TRYING TO ORDER SOME GLASSES AND FOUND COUPON CODE ONLINE BUT WHERE I ENTER IT SAY CODE SHOULD B 15 DIGIT SO IS THERE ANY OTHER PROMOTION THAT U HAVE THAT CANT HELP PLEASE

A: Dear customer,can you tell me the coupon code? we can check for you.

Taya Time: 2017-11-05 14:05

Q: 81710291747065 need tracking number for this order id

A: 1Z3X55270446931720 dear customer,this is your tracking NO,thanks for your reply.

Fer Time: 2017-11-05 12:08

Q: Do you have bifocal glasses, if so, how do I get that into my glasses?

A: Dear customer,we have bifocal lenses. You can choose Multifocal first,then you can choose bifocal lenses.

Shanon Time: 2017-11-04 19:40

Q: How do I figure out my PD?

A: Dear customer, i have sent an email to you. you\'ll know how to measure the PD value.

Cathy Williams Time: 2017-11-04 15:09

Q: I am trying to upload my pictures but it’s not happening so i can try on frames

A: Dear customer, can you tell me the item number or name of the frame? we will check for you.

VickiFields Time: 2017-11-04 12:48

Q: Order 81710212228239 stil have not received them???? Can you update me

A: Dear customer,i have checked for you. Your item has been in ISC CHICAGO IL (USPS) at 1:49 pm on November 3, 2017.Plz wait and you will receive your package.

MarshaTyler Time: 2017-11-04 12:32

Q: I guess the glasses I order aren’t progessive.

A: Dear customer,can you tell me your order number? we will check for you.

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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.

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