Consulting Servive Center

Pat Jones Time: 2017-11-04 12:03

Q: Can I order just the frames

A: Dear customer,you can order the frames without lenses.You can choose \"Fashion\".

CoritaBaul Time: 2017-11-04 11:36

Q: When will you restock the Kenitra frames...I love them!!!

A: Dear customer, We\'re sorry to tell you that this frame will not be restocked.You can choose another frames.

AraceliOlveta Time: 2017-11-03 22:11

Q: What is a pd

A: Dear customer, i have sent an email to you. you\'ll know how to measure the PD value.

MelodyBryant Time: 2017-11-03 19:14

Q: I received an email that my order is pending for payment Order number 81710271804046 How do I cancel that order? I want to reorder.

A: Dear customer, i have checked for you. You have cancelled the order. You can reorder now.

Kathryn Kiley Time: 2017-11-03 18:13

Q: Trying to order a pair but no matter how many times I enter my email address; it says wrong or doesn't exist. It's the only one I have. I would prefer to order by phone. Is there a #? Thanks

A: Dear customer,did you forget your password? We can reset your password. Do you need it?

Tamica Spence Time: 2017-11-03 15:09

Q: I’m trying to use the “try on” feature. I have a dual PD but it’s only giving me the option of a single PD. What do I do?

A: Dear customer, you can click on this option\"Have two PDs\" to fill in.Please try again.

Holly Staples Time: 2017-11-03 10:46

Q: I placed an order (# 81711030941516). I put in my credit card number and hit submit....that's as far as it went, there was no option to put the rest of my information for my credit card...has my order been placed? I did not get an email and the money hasn't been deducted from my bank.

A: Dear customer, you can try it again with paypal.

JacquelineAllison Time: 2017-11-02 13:20

Q: I dont know whay my axi is on my prescription it only say - 1.75. How do i know the axi

A: dear customer,you should to see your eye doctor,thanks.

CherylMiller Time: 2017-11-02 12:45

Q: I tried to place an order but it would not except my credit card. Is there another way to place an order?

A: Dear customer, you can use Paypal to finish the payment.

ElizabethWilken Time: 2017-10-31 08:45

Q: I'd like to order another pair of the "Daryl" glasses that I ordered in April, do you have the exact details on file?

A: https://www.wherelight.com/wl/GetInfo-744.html that\'s the click,thanks.

jackietownsend Time: 2017-10-26 11:54

Q: Do you have Prescription sunglasses in a large size

A: Dear customer, yes ,we have,thanks for your reply.

robbie browning Time: 2017-10-20 13:20

Q: Trying to order another pair of eyeglasses but dont know my pd numbers do u hav on file

A: dear customer, your PD is 58,thanks for your reply.

Lisa Stewart Time: 2017-10-16 18:01

Q: I ordered a pair of glasses and would like to order the same pair again. I can't find them on your website. Are they still available?

A: DEAR customer,81706110835261 this is your old order NO.,thanks.

Jeny Time: 2017-10-14 09:19

Q: Do you make transitions? If yes. What is the cost?

A: Dear customer, transition is the same as photochromic and we do offer it, you can go to our website to check if you like.

Laurie Petroff Time: 2017-10-14 04:45

Q: How do I try on glasses

A: Dear customer, if you have problems of trying on the frames, you can email us the details so that we can see what we can do for you.

YeslyCastillo Time: 2017-10-13 13:58

Q: Hello for my prescription my axis for my right eye reads 017 but I do not see that as an option when entering my prescription does it ready 17 instead? could you help?

A: Dear customer, we would like to tell you that 017 is the same as 17, if you still have problems, please feel free to contact us.

PamelaClark Time: 2017-10-12 05:50

Q: I order 2 pair of glasses only got 1 email explaining you received my order I order the glasses separately.

A: dear customer, don\'t worry, you will receive together.thanks for your reply.

Margaret Parrish Time: 2017-10-11 21:45

Q: Can regular frame have sunglass lens?

A: dear customer, ya,you can choose the tint.thanks very much.

KarinaCervante Time: 2017-10-11 15:11

Q: Confirmation #81710101305253 Hi ! I ordered a pair of glasses on October 10 the process went through because it took the money from my bank but i dont know when it will arrive nor did i get a confirmation email i would like to know whats going to happen i would appreciate the help !

A: dear customer,don\'t worry,it\'s finished now ,and we will send it soon.thanks for your reply.

Deann Time: 2017-10-10 23:47

Q: Do you offer prism, if so how high do you go?

A: Dear customer, we would like to tell you that we do offer prism for single vision glasses and the maximum value we offer is 6.00. Please feel welcome to go to our website order if you like.

Geneva Olowoeshin Time: 2017-10-10 04:53

Q: Hello, May I order my frame again?My cousin stepped on my glasses this time. And can I pay for an extra frame?

A: dear customer, you can order if we have the frames in stock.thanks very much .

ChristinaBryant Time: 2017-10-09 22:07

Q: Hello I purchased a pair of glasses in May and the arm is already broken...what can I do to get them replaced they have been broken since late Aug.

A: Dear customer, we would advise you to take a photo of the glasses and attach it in the email so that we can check it for you first.

LisaGamber Time: 2017-10-09 18:50

Q: Got my glasses today. Quality is about what you would expect for the price you are paying. Overall... I am happy.

A: Dear customer, Thank you for your share and we will try our best to offer glasses with best quality.Please feel welcome to reorder on our website.

Yasmin Bernal Time: 2017-10-09 14:44

Q: So the Chinese holiday is over and my order still is in the same spot. I really need my glasses but am getting frustrated and impatient with this company. Who do I need to talk too to get my money back??

A: dear customer,We shipped out on 25th/09/2017and you are advised to wait with patience, your order is now in transit to the US, and when it arrives in the US, the information will be updated. Your understanding will be greatly appreciated. Best reagrds, Blue

Laura Time: 2017-10-09 07:04

Q: I cannot find the "Fairytale" glasses on the website that were shown on fb for $12.95? Are they still available? Thank you.

A: dear customer, you put in 2908 you can find it ,thanks very much.

Cristal Gomez Time: 2017-10-09 00:41

Q: I need to replace or change Roach what do i do

A: Dear customer, we have sent you an email, please check it and reply to us as soon as you can.

DorisZelaya Time: 2017-10-07 18:38

Q: The glasses arrived with scratches. I'm disappointed, 8; like to return them and get a replacement please.

A: dear customer, can you take a picture of the glasses and email us ??service@wherelight.com

JudyClark Time: 2017-10-07 15:24

Q: How do I upload photo to try on glasses?

A: you can choose the frame and the lens you need from our website for each frames ,www.wherelight.com

Elizabeth Time: 2017-10-07 06:28

Q: You say I did nothing make my purchase successfully on 10/04/2017 but you are still taking money out of my account. What the hell is going on. Either send me my glasses or refund my money.

A: dear customer ,bank company is on the chinese National Day, so they have 8 days holiday.The 9 th october will solved for you.

Nicolelynn Champ Time: 2017-10-06 21:41

Q: I have a 3 pairs of non prescribed glasses and I was wondering how much I would be charged to get them prescribed.

A: you can choose the frame and the lens you need from our website for each frames ,www.wherelight.com

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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.

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