Buy Prescription Glasses Online at Affordable Prices

IanChurchill Time: 2017-10-06 19:40

Q: Order 2170917223239 When is the expected date of arrival? The tracking numbers and instructions provided do not work.

A: 2017-09-27 14:56 CNNKGD,China, International item has left originating country and is en route to Canada.your package was on the way to your country.

Virginia Castro Time: 2017-10-06 19:19

Q: I dont have my pd# but when i measure it it was 30

A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

Beti Spyke Time: 2017-10-06 10:46

Q: My card was charged but y'all saying I didn't pay

A: dear customer,we have checked for you ,your order was successfully, we will do it for you as soon as possible.

SusanBosler Time: 2017-10-06 10:24

Q: Where exactly is the bridge measurement? Upper, middle or lower spot that rests on your nose?

A: you can see the image on our website for each frames ,www.wherelight.com

Whitney Time: 2017-10-06 10:03

Q: Hey, I want to buy reading glasses but don't know how to convert it in the prescription portion. I want some reading glasses but you require a prescription and I don't know how to convert it. I ussualy use a 3.00+ reading glasses

A: you can choose the frame and the lens you need from our website for each frames ,www.wherelight.com

Yasmin Bernal Time: 2017-10-06 10:02

Q: The Chinese holiday start on the 1st and ended on the 3rd. My order shipped on the 27th of September so that doesn't add up on why my order had been in China for that long. I'm getting frustrated on my order. If this is going to keep being an issue i want my money back !!!

A: The Chinese National Day is start on the 1st and ended on the 8th.

KaraCremer Time: 2017-10-06 09:56

Q: I made my order over 2 weeks ago and selected the 10 day shipping method and they have not come yet. My order number is 81709222048353. Wondering where they are

A: dear customer, your order was on your city. 2017-10-06 13:28 CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER, Departed USPS Regional Facility, Your item departed our USPS facility in CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER on October 6, 2017 at 1:28 pm. The item is currently in transit to the destination.

MariaSoto Time: 2017-10-06 05:10

Q: Hello I ordered some glasse but they had problem delivering because my address didn't have my unit number so I went to my local US postal and they said that my glasse are on the way back to you guys so I was wandoren if can give you my correct address so you can sent it back to me or I'll just get my money back

A: dear customer,we have not receive your package back, now we can give you coupon code you can order another order and fill in correcr address,and or tell me your correct address, if we receive your back package we will resend for you.

ElyzabethJocelyn lacroix Time: 2017-10-05 21:26

Q: Je n'arrive pas à retracer mon colis !

A: dear customer, we have checked for you ,your order was shipped out on the 4th October,but you know the 1st october is chinese National Day, so they have 8 days holiday.

adrienneHills Time: 2017-10-05 19:42

Q: Hi, Just have a question about "dream weaving" frames.. Number 5085. I am wanting to order the colour black and pink/rose print, but they have the prongs coloured green. I am wondered am i able to get them ordered with a different colour prong, instead of green? Thanks, Adrienne.

A: dear customer, did you have order?

JulieHills Time: 2017-10-05 19:37

Q: Hello, what is the difference between 'anti-scratch and glare' and 'premium coating'? thanks,Julie

A: High quality coatings and general coatings

JulieHills Time: 2017-10-05 19:15

Q: can you please tell me the difference between the sense thickness's as i don't know which ones to order. Also the differences between the lens coatings, what does "premium coating" give that the others don't? Thanks, Julie

A: dear customer , higher index will be more thinner

JulieHills Time: 2017-10-05 19:13

Q: hello, i am currently ordering a pair of glasses for the first time and have a couple of questions about the sense thickness?

A: what can i do for you?

KimarieCourts Time: 2017-10-05 18:55

Q: Order ID: 81709151857266 That answer doesn't make since. If my package was shipped from China on September 22nd then the Chinese National holiday starting on October 1st shouldn't have been an issue. That's 5 business days between shipping and the start of your holiday. Where are my glasses? That's more than enough time to have left China!

A: dear customer, we have checked for you ,your order was shipped out on the 25th Sept,but you know the 1st october is chinese National Day, so they have 8 days holiday.

FhernandoIndigo Time: 2017-10-05 18:12

Q: I ordered a pair of Prescription eyeglasses from you guys and they are crooked,they're uneven,one side is higher than the other,what can I do?

A: dear customer,can you take a picture to us and email us .service@wherelight.com

Latoya Jefferson Time: 2017-10-05 17:08

Q: It is misleading to say when u say u have paypal...but you don't. I really need my new glasses but I don't know you as a seller and prefer to the protection and quality assurance paypal gives

A: dear customer, we can use the paypal ,you can try again.

sonidavis Time: 2017-10-05 10:37

Q: I love my new glasses! The legs are a little wide on the Ochoa frame and keep slipping off. Any suggestions on how to tighten the legs to make them fit better?

A: dear customer, you can use the Nose pad to fix the frames.

India Hornsby Time: 2017-10-05 07:54

Q: My favorites page won't load

A: Dear customer,what can I do for you ?

Rashawna Williams Time: 2017-10-05 06:01

Q: So now I noticed the money was taken out of ny account for the glasses but your website says i didnt pay. I obviously did because the money has been removed from my account with your comanys name as thr recipient. Is my order being filled?

A: 2017-09-29 15:11 LOS ANGELES, CA 90008, Delivered, Front Door/Porch, Your item was delivered at the front door or porch at 3:11 pm on September 29, 2017 in LOS ANGELES, CA 90008. I think you can check your mail box,your package was on your home.

Rashawna Williams Time: 2017-10-05 05:56

Q: I see yoi guys arent accepting credit cards. Is this a problem thats being worked on? Is it just my credit card?

A: dear customer,we can accept your credit card.

BelindaNunez Time: 2017-10-04 23:55

Q: My address got deleted on the order

A: what can i do for you?

KimarieCourts Time: 2017-10-04 20:20

Q: Order ID: 81709151857266 I was emailed a tracking # over a week ago but the tracking has yet to be updated showing movement or an estimated arrival date.

A: dear customer, we have checked for you ,your package was on the way to your country,after the National Day,the information will be updated

Lyn Summers Time: 2017-10-04 19:48

Q: How much for single vision lenses ?

A: dear customer,we are free for 1.55 single vision lenses.

Yasmin Bernal Time: 2017-10-04 19:36

Q: My order # is 81709211013223. And it's been in the same day since the 27th. Why is it not moving??

A: dear customer, we have checked for you ,your package was on the way to your country,after the National Day,the information will be updated

ShelbyMelvin Time: 2017-10-04 18:33

Q: I made an error on my prescription for my glasses. I need to cancel the order so that I can put in the correct information. My order number is 2171004182333

A: ok, we will cancel for you.

RondaSpeicher Time: 2017-10-04 16:03

Q: Looking for 2 pairs of progressive glasses thank you

A: dear customer, what can i do for you?

MarinaIbrahim Time: 2017-10-04 12:28

Q: Hello, i'd like to checkon the shipping status of order 81709281601346. Thank you

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible. Best wishes.

Tiffany Time: 2017-10-04 12:22

Q: Really want to know where my glasses are.... my order number is 81709240800324.. Disappointed that it's taking so long when I paid extra.

A: dear customer, we have checked for you ,your order was shipped out on the 29th Sept,but you know the 1st october is chinese National Day, so they have 8 days holiday.

Elizabeth burns Time: 2017-10-04 11:34

Q: I made a purchased today 10/4/17 and I’ve gotten a confirmation number 81710040749280. The money was taken out of my checking account but online it says purchase was not complete and to submit again. I’d like to know what is going on. Thank you

A: dear customer, you do not pay successfully.

Sabrina Jacques Time: 2017-10-04 08:48

Q: I’m trying to order a pair of glasses for my daughter but under right cylinder it says “sphere” and i don’t see that as an option.

A: dear customer, you should fill in your RX .

Consulting Servive Center

30-day Return & Exchange Not Satisfied? No Worry!No Hassle!

Safe Shopping Guarantee Free Shipping Over $69 and 365-Day Frame Guarantee